Tropical Paint & Body Shop

Gas thieves. Got my car back with 15 miles of reserve. When i took the car to get the bumper fixed it had ¾ of a tank, and the odometer marked 179 miles of usage. When i got it back it was on reserve with the same 179 miles.

These people should be stopped and taken out of business. Scammers and thieves!!!

I originally sent my car to lehmann mazda for the repairs since it was my first lease and I had never dealt with a lease but know the repairs have to meet standards. Lehmann Mazda for some reason sent the car out to tropical north collision 12 050 NE 14^th ave. This Body shop had my car for over 2 months. They never would call me to give updates and gave me attitude when I called to find out about the car stating we already told you the parts are nationally back ordered. My insurance USAA couldn’t do much cause it’s not one of their shops. They finally tell me the car is ready and I go on Wednesday April 29^th and the area that should have been fixed still had a scratch and scuff mark. You would think after over 2 months the car would be perfect. It was not. I didn’t go alone. I went with my fiancé so he is witness of this among this one guy at the shop that we showed the marks to. Later that afternoon when I complain to the insurance and dealership for sending my car there, the body shop lies and tells them I didn’t want to take the car that morning cause it was raining but that it had nothing. That they are repainting the car just in case. Which makes absolutely no sense? Mind you USAA can vouch for everything. They have notes and recordings of many conversations. I call the body shop outraged and speak to RAUl and say I am coming in to take pictures of my car cause they lied that i didn’t take it cause it was raining. He states I cannot come in that I can come in when they finish painting the car and hangs up on me. So i have to call my insurance to find out when they are done. They tell me Friday morning. I go Friday morning and the car has new scratches that the car didnt have before that look intentional. My fiancé and i go off on the guy and he states he won’t fix them but lies to my insurance on a recorded conversation that he will but doesn’t realize I have my insurance on the line over hearing him screaming at me and disrespecting me and saying he won’t. He begins to threaten that he will call the cops because my fiancé got mad and told him he was too scared to come outside and see the new marks. Raul won’t tell me his title and says those marks were there before he has pictures but won’t show me the pictures and states they have computer issues at the moment. I say those marks were not there 2 days ago and its impossible they were there before because I only had the car one day shy of 3 weeks before the accident and it had no marks before because I was extremely cautious. He won’t show me the pictures to back up his bs theory but states to leave the car because they will eventually get it right. I ask for something in writing. In writing he admits to one of the new scratches but not all of them. After having to miss two days of work, the drama and the stress, the fact they are unreliable and do shitty work you would understand that i didnt want to leave it there with them again. I therefore pay him the deductible and tell him I will come back but I dont. I have pictures of the scratches taken on his premises showing the new scratches therefore it wasnt done after i left. The dealership is currently inspecting if they did all the work they said they did. This experience has caused me emotional distress and made me lose work wages for two days. USAA can vouch for all this. This is absurd. I don’t want future clients to have to face what i faced. No one deserves to go thru the experience i have been thru. I have wasted so much time of my life for over 2 months with this company. They dont deserve to remain in business. Eventually getting it right is not a sufficient excuse. It should be right the first time it shouldnt take over two times to get it right. They are shady, disrespectful, and dishonest and if I had known and done my research I would have never let the dealer send it there. I want the pictures they supposedly have cause if they are not willing to pay partial deductible back I want to take them to court. I have in writing raul admitting to 1 scratch. Stay away from this place. You’re better off fixing the repairs for yourself

The absolute worst. I gave it one star or I could not post my comment.
My full-​size spare tire was stolen during the almost four weeks my car was at this shop. They didn’t even try to look into it. And the paint job they did was awfu. Be afraid.

If I could give this place negative stars, I would. HORRIBLE since we set foot in there. First off, we were solicited by their tow truck. Secondly, they took over a month to «fix» the car & when we went to pick it up we found that there were a few things that weren’t fixed that were a direct result of the crash. They kept trying us saying it was like that when they got the car. Of course it was! It was crashed!!! The insurance paid them for genuine parts because it’s a 2013 dealer car, and they put aftermarket parts. A year later and we’re still having issues. We’re getting help from the consumer protection bureau and the shop is even lying to them! My boyfriend went in to fix the car AGAIN and he was confronted by a worker and assaulted because he said the shop sucked. Never ever go there save your time and breath and everything else. They are scammers!

These people monitor police radios so they come to the scene. They were nice and the work quality is ok however they are not always truthful with their estimates of completing work. I think they are a small shop and they take more work that they can handle. My car took over a month.
They have an F rating from better business bureau of florida so unless you have to avoid this shop and take you car to a dealer.

Quick and to the point everyone does what needs to be done. Everyone is polite and helpful. My car came out perfect and didn’t get a run around about how long it would take. I got the truth about the down time I would be without a car and it was on point. I’m super happy.

The worse!!! They actually go by the name Tropical Collision. I was in a frontal accident, and afterwards had my dealership take a look at their work, and they definitely scamed me. They kept the old radiator, the CD player doesn’t work, the car is leaking all types of fluid. These people have a horrible reputation and for good reason. They pocketed most of the money the insurance company gave them for the accident, and did the bare minimum to get the car out of the door (it also took twice as long as they originally stated). I’m reporting them to the better business bureau, and I’m opening a fraud case with the isurance company. My name is Lionel Suarez, and I will go out of my way to receive justice in this case. I’m making sure all my friends in the New Times and the Miami Herald are aware of these crooks and I’m going to sue them.

Saved $ 500 on a paint job for a small car at this place comparing with another car paint shop down bird road near the turnpike. The workers are knowledgeable and seemingly honest about what part of the car may not even need to be painted.
This shop is surrounded by a gazillion other auto shops. I have a feeling that this part of the area is a bargain area to fix up cars in Miami. Knowledge of Spanish would help get you around the maze though.