Trivillage

Ordered 2 swim masks from them early December. Here I am Jan 1 and I still do not have my items.
After a week of my order not shipping, I emailed them. Their response came a day or 2 later, stating that their site stated the item would ship in 5 – 6 days. They said they were getting more in stock on Friday of that week. OK, fine. No problem, I thought.
A week later, the status on my order changed to «shipping in 2 – 3 days». A few days go by, still no update or status change. I email them again. This time, I receive no reply.
Another week passes. My order still says shipping in 2 – 3 days. It’s been about 3 weeks since I ordered.
Why is this company selling items on their site that they do not have in stock? Any other site would state this on their site. They did not.
Why have they stopped replying to emails?
Worst online shopping experience in a LONG time.

I ordered a replacement straw for my XLabs Torpedo bottle on their web site, but it was out of stock. Rather than canceling my order, they took one from a new kit and sent it to me in time for my race. Roy was extremely friendly and helpful. That was above and beyond customer service.

Ordered a pair of running shoes with a 4 – 7 day shipping notice. The price was great, but after 6 days without any shipping notification, I decided to ask about my order status. The very nice person I conversed with told me the shoes were actually sold out and they were awaiting a new store shipment. Unfortunately, that bit of information wasn’t conveyed to me at the time of purchase. Having said that, once the shipment arrived at the store, they were shipped immediately and arrived in good shape. The Brooks shoes are great and I’m thankful to Trivillage for their expedited priority shipping. Good service, but make sure you understand all of the ordering nuisances before ordering or you might be disappointed with that part of the deal.

I received a cycling jersey as a gift over the holidays from TriVillage. It was too small, so I returned it, following their directions for returns /​exchanges to the letter. It was in the original packaging, I sent a copy of the receipt, and included detailed instructions on what I wanted in exchange (an item that was a little less expensive then the gift), as well as a second choice in case the first one was not available (also less expensive then the gift). The instructions had my contact information in case they had questions.
Six weeks later, I e-​mailed to check the status. I found out that TriVillage had ignored their return /​exchange policy and had issued a credit to the original card. Basically: 1) I do not have a cycling jersey; 2) the person who gave me the gift is likely wondering why I sent it back; and 3) I am out the postage that I spent to send it back.
In essence, there is no exchange policy for gifts from TriVillage. They should make that clear and change their printed policy on the receipt. I would discourage people from shopping here.

On December 20, I ordered 3 items and was told they would ship in 4 – 7 days. I called to check the order a week later and the voicemail said all calls are returned within 24 hours which was not true in my case. Fast forward and I just received one of the 3 items and Trivillage has been completely unresponsive in regards to the other two items that I ordered. There are so many places to order tri gear — I’d advise you go anywhere else.

After getting hooked on triathlon, I was eager to find an online retailer that offered the best stuff at the best prices. Triathlon, as a hobby, is very expensive. My bike alone has been sucking the life out of my bank account. Luckily, I found Trivillage.
Trivillage has all the good stuff that general sporting goods stores do not carry, like aero helmets, triathlon specific clothing, etc. So far, I have picked up a helmet, tires, and shorts from here. I will be sure to buy more gear as I get more and more lost in this hobby.

I love it when I find a little gem like this. Actually, it was my wife that found them as she is a budding new triathlete.
TriVillage is an On-​Line business that has a small showroom. I understand that after the holiday season, they’r e moving a couple doors down to an easier to find location (on the corner by the street) and will be able to expand their showroom too.
They have great pricing and a HUGE selection of triathlon gear. In person or on line with their online chat, they are extremely helpful.
I visited their showroom when I happen to be in their area and picked up a few things. More recently I ordered some things on line and the transaction went quite smoothly.
I highly recommend TriVillage no matter where you live, but if you’re here in South Florida, It’s a no brainer!
They’re also very supportive of the local triathlon community.

I’ve been buying my running shoes from TriVillage for maybe 2 years now. If like me you always wear the same shoe, and don’t need to visit a retail store, the prices are great, shipping is free when you spend over a certain amount, and they email a newsletter with sale prices occasionally.
Recently a pair arrived with a problem that cannot have been evident before shipping out. It was the kind of problem that required them taking my word for it, so I wasn’t sure what to expect.
I emailed TriVillage and actually received a very nice and apologetic phone call within an hour, outlining exactly how the problem would be resolved.
Within a week I had received replacement shoes, and a return label for the problem pair. All done with minimal fuss, no cost to me, and a followup email to make sure I was happy.
Really impressive customer service, which will keep me as a loyal customer for years to come.

I had ordered shoes from their website and unfortunately it wasn’t in stock. So, I received a phone call from them asking me if I would be willing to switch to the newer version of the shoe at the original order price (brooks had released a new version of the shoe in the past month and increased the list price). After agreeing to this swap I received my shoes very quickly. As an FYI I ordered the shoes Sunday night and received then on Friday using their free shipping option. Thanks for the great customer service!

My wife and I needed to buy triathlon wetsuits but had no previous experience with this type of product as we are new to the sport. Since we were visiting Miami, we decided to pop-​in at TriVillage. Marty greeted us as we came in and inquired on what we were looking for and asked many questions to narrow the search. For the next few hours, he answered all of our many questions, assisted us in getting in and out of 5 or 6 wetsuits each. He made sure to have us try on many wetsuits so that we could compare and hopefully make a decision. Never was there any pressure to buy a particular wetsuit. I really got the feeling that he did not want us to buy just any wetsuit; he wanted us to find the wetsuit that would best fit us. He even stayed after closing time to make sure we found what we needed. My wife eventually bought a Blue Seventy wetsuit, however, I had tried so many on and was getting a bit overwhelmed with all the different fits and specifications that I decided to hold off on my purchase. The following week I returned and this time was met by Roy. I had narrowed my options and Roy got me the wetsuits I wanted to try. As with Marty, the service was impeccable. Roy answered all my questions and helped me with the wetsuits without ever rushing me. I finally picked an Orca Sonar wetsuit which I am very pleased with. I was very impressed with the level of service received. I also greatly appreciated that, both, Marty and Roy were experience triathletes and could answer my questions clearly based on their extensive experience. Based on this experience, I would not hesitate to recommend TriVillage. Thanks guys.

Top shelf products, best prices on the grid, and customer service without reproach. I called from Germany when they suspected credit card fraud, and they were absolute professionals. 5 stars cannot say enough. Thanks, Roy and Marty! Hope to meet you someday.

My best friend and I came twice looking for a wetsuit and were pleasantly surprised by the amazing service. The staff is so knowledgable that they were able to help us with the best wetsuit for our needs and budget. I never felt pressured to buy, but rather had the best conversations about races, products, training, you name it. Roy helped us the first time we went and was kind enough to set aside some wetsuits that came in later in the week. When we came in the following weekend, Marty helped us with several suits, we got personalized attention and even tips on our upcoming first half ironman. Hands down one of my favorite shopping experiences ever. Thank you so much Roy and Marty for your excellent service and attention to your customers.

I was ready to go searching for the perfect wetsuit. Today I visited Trivillage and I was stunned the customer service incredible! I had full assistance with trying on the wetsuit they provided so much information on the product. I felt very well taken care and left extremely comfortable knowing I purchased the perfect wetsuit. They have a full house of triathlon gear this will certainly be my one stop shop for the anything triathlon.

I am not a triathlete but rather a triathlete supporter. I came here with my boyfriend and as a supporter, this is my review.
Pretty hard to find, but then again, 95% of their business is online. They’ve got a small warehouse shop with decent selection and very nice guys working there. It’s a good thing my boyfriend was looking online first because one of the guys working in the store wasn’t up to date on the sale prices and almost overcharged him.
It’s pretty far out in Kendall, so if you’re buying over $ 75 worth of stuff, I’d stay online since you’ll get free shipping.