Toys R Us

Worst store ever! I got there at 3:20, I was at the register by 3:28 the item I was purchasing was ringing up three dollars more than what was labeled. I mentioned it to the cashier she told me «you can take a picture of it and bring it back up» instead of her going to check herself. There was no one behind me, there was no line. She completed the transaction and I went back to verify the price. Took a picture and I was told that I had to go back to customer service to get my refund. I waited online for 20 minutes, I explained to the young lady what happened and she asked me who the cashier was. I pointed in the direction of the cashier. The customer service girl proceeds to give me back three dollars in cash. I told her that I had use my debit card and she proceeded to tell me that it would’ve required her to ask a manager to come in override it in order to give me a refund on my debit card. I asked her if that was Possible and she hesitated. I said «so getting the managers too much trouble?» her reply to me was «well they’re very busy right now» the most ill mannered uncaring staff I have ever encountered.

I wish I could give negative stars to this place! First off I got to the side and asked Teresa in Customer Service a question (where can I pick up an online order?). She ignored me. I repeated the question. Looked at me, gave me a short answer and pointed toward the back. I asked her another question and completely ignored me again. She was so rude. So I walk towards where she pointed. I come across another employee which is chit chatting with a fellow employee and ask him where do I pick up online orders. Sends me back to customer service. I stood in an unorganized line for about 20 minutes only to be told that there’s a kiosk on the side that I have to use. What a waste of time. Worst customer service. Unorganized. I’ll never come again.

A horrible experience with their staff. Employees were all over the place not knowing where they’re standing. We asked where do we pick up orders and the employee pointed us to «guest services» (walking us there might have been nicer as he was chit chatting with his coworker). We made the line at customer service and it was a mess there! There was no organized line so we didn’t even know where to stand. We stood in line for a good while and by the time we got to the customer service employee, she told us that there was a kiosk that we need to use. So much time wasted and so little organization at this place.

Buying a car is a more enjoyable experience than buying at this Toys R Us, but ordering from Toys R Us online is even worse! I think it is time for a new toy store in the horizon.

I mean it’s toys r us, they have every toy you want but customer service sucks a bit. I place an order online and in picking it up, they have no idea where they put it and totally lost, I mean Its a huge box so I imagine it should be where all online orders are !! No organization what so ever and there’s no one here so I cannot imagine when this is full

I love this Toys R Us. Always lots of selections on puzzles and toys. The staff is always very helpful and the store is overall clean!

Bathroom has not been clear for a while. They are not organized. Today at 6pm whee was only one cashier working and no one caring about customers

Tons of toys!
My daughter loves coming here and picking out a toy as special treat for good behavior.
Staff is not very helpful, hence why my 4 stars.
Aside from that, this location is same as others. You can find good deals here and there, depending on what they put on «sale».
I do like that they have a large parking lot, there is always close paring.

The Store pick up sucks! You will think that it would be faster to shop by store pick up but WRONG! I just came from picking up a purchased item and it would’ve been faster for me to get the item myself gotten on the line paid for it and left. I had to ask like 4 times for the status of the item. It took me from the time i checked in to the kioski to the time i got my purchased it was 25 min and the store was NOT BUSY! If i can give a 0 i will!

I love my Toys R Us because it has a lot of toys for my little nephew. I went to Toys R Us to get my nephew some toys and I always love to come here. It is at a great location 8789 SW 117^th Ave and has the friendliest staff ever but it’s crowded sometimes

I haven’t had a bad experience at this store. It is way bigger than other locations I’ve been to which means their selection is better. My son goes bananas when I take him and I try to only go when necessary but with so many little friends and birthday parties it’s hard not to.

What a mess! They need to be more organized the store is a mess toys every where the employees are clueless of where everything is at no help at all during christmas do not even step foot on here is like a zoo

Pretty disoriganized products.
The staff also gets distracted pretty quickly.

I placed an online order to pick up at the store. The orders are usually processed within 2 hour according to their email. I went, stood in line and no one had the courtesy to go to the warehouse and retrieve my property. I am still waiting for them to process my order. I ordered 2 movies, how many people does it take? They say they had many orders yet no one else in the very long line was there for pick up. Sooooo rude and inconsiderate. Complete lack of leadership and costumer service. I will never shop here again.

It’s big — overwhelming at times. Staff can be rude I guess it depends on what time you get them because I’ve gotten both kind and mean… Love price checker they have in the walls, layaway, price check — total awesomeness !

There is only one way to describe this place: chaotic facility with lack of Customer service that advertises merchandise on sale but it’s out of stock when you get to the store. Cannot tell you how many times I have been here and they don’t have what we are looking for but yet the tag on the shelf says a price next to an empty spot grrrrrr.
Bathrooms are incredibly disgusting in so many levels ugh. No toilet paper, no soap ever ! pipi and duti stains on the toilet seats, toilet paper all over the floor. I ask my self how the hell are the employees washing their hands when going potty? Ewwwww cutties everywhere yuck. Cashier lines are extremely slowwwwww, and there is only one return line. If you love dings on your car door this is the parking lot for you lol. I think whoever designed this parking lot is the owner of a company that fixes dents in cars, because I have never seen more run away carts in a parking lot than I did here… (theme of jaws) watch out cart heading your way aaaaaa.

This store is oK. the people who work there really don’t go out of their way to help you look for items. They will tell you «oh go around the corner and it’s on this section…» like that really helps me find things. I always end up finding things myself without their help so now I know not to even bother asking.
They do have a big selection of baby toys. I just bought one for my co-​worker who just had a baby. The clothing for babies is not very good, the quality is terrible & they are expensive. For a simple pajama set for boys $ 16— when for that much I could get something way cuter at another store for babies.

I want to give this place a 3.25. This was my first time at this particular location. I was very impressed with the large selection of both baby and kid items. But I was looking for ONE particular thing. A play doctor set — You guys remember that right… the bp cuff, stethoscope, fake needle, etc. Sooo — I thought that this was an easy find. It wasn’t. Forty minutes, one tired, yet super duper nice kid/​store employee, and a headache — I walked out of this place with my purchase. I would have gone with a 2.5, but this employee stuck with me for 30 minutes trying to find this item. So Toys R us — you better appreciate your people. Oh — and they only had one check out line open when I got to pay, but when they started seeing people line up, they opened two more. Props for that and the nice check out girl :)