Toys R Us

This place is just so disorganized. First walking in after calling the store from Broward about a last minute hard to find Frozen doll. I was told that they had the item and it would be placed aside for me. I made the woman that answered the phone know that I was driving from Broward and would be at the store in under 15 minutes. I walk into chaos.
The entrance door was blocked by crap? Looked like random shoppers or staff decided to pile things in front instead of re-​shelving? I go around it only to find most of the store looks the same. I flag down some staff to ask where items would have be left for pick up. She was completely clueless to my request but said she would look. She said they didn’t carry the item I asked — at all?! Then tells me that I should check the shelf and walks away — without pointing me to the area?
I’m doing high knees throughout the store because there are random things all over. Like who is in charge off keeping this place clean? Several items look to have been opened and poorly sealed? I grab a few Frozen items that kid doesn’t have to hopefully makeup for me failing at the find. But I get to the register and all four items are wrongly priced? I show a pic of the items and there prices — I just knew this would happen — to avoid this situation but still told that the higher prices were correct?
I decided not to by and head out to this nasty parking lot. Just order online. The saving grace was the one somewhat helpful associate. Definitely not great service but I guess she tried.

Sad place! Very small, not many options, dirty and no prices in most of the items. I actually felt sorry for the employees. The worst toys «r» us thus far :(

It’s no secret this shopping center desperately needs a facelift, toys r us employees aren’t exactly rolling in the dough, and well… pretty much anything in NMB might have a bug or two. Accept these facts, turn on your inner child, and step into this MASSIVE Toys ‘R Us.
I shop regularly here for action figures, which are restocked and rotated weekly. The baby/​infant section is impressive, I’ve browsed it many times for baby showers. I believe the most important attribute for a toy store is selection and this location delivers on multiple levels.
Bottom Line: This Toys ‘R Us serves it’s purpose, has what your looking for, but it isn’t exactly easy on the eyes… What do you expect… It’s NMB.

It’s HORRIBLE the service here. Cashiers look like zombies, don’t care AT ALL about costumers. And the manager was very rude when I asked for more cashiers. Took FOREVER to pay a toy.

Why is there so much hate to this North Miami Beach Toys R Us it’s not so bad. First of all it’s at a great location, Second it’s tiny and the staff is helpful, Third this Toys R Us is messy but has lots of stuff and thanks to the staff

i have never seen such a sad toy store… there were only two customers and three staff… with all their toys i could not find what i was looking for… a taxi toy car… smh… very disappointed

I’m still shaking my head, hours after leaving the store. As I went to grab one of those stuffed, robotic plush kitties to show my baby, how about I noticed a red ant crawling on the toy’s ear. ??? You sort of assume where there’s one red ant, there are others. And, it’s not the woods. It’s a a Toys R Us shelf. So I let a staff person know as I went to hand her the toy. She shook her head and replied, «we can’t be responsible for these things». I was shocked. I asked, «you’re not responsible for bugs on the toys? So what, you want me to put it back… with an ant on it?» She said, «yes, that’s right».
How crazy?
To backtrack–
We headed to this place to do a fun family afternoon of toy buying hooplah for Baby Rock Star. As others have mentioned, you pull up to this depressing sort of lot and are met by an old, dilapidated fortress looking building. Jeffrey the Giraffe looks ANCIEEENNNTTTTTT hanging out there on the store. The inside of the store is also depressing… it’s a toy store!!! I realize that it’s extremely expensive to renovate a store. But come on.

Worst customer service EVER! My son is looking for a specific item so I called and the phone rang more than 50 times (for real). You go to the store and it looks so dirty and you never have people around to ask questions. I really don’t like this store. I rather shop at Target or Wal-​mart for toys.

Bad checkout and guest services process coupled with an extremely low achieving manager makes this place a no go! The place is a dump too! Find another store to pick up your items.

It’s in a strip mall that hasn’t seen a dime invested in it since «Back the Future» was #1 in theaters. The store is beat up and dirty. There is always a line at returns, and they never have enough cash registers open. But take your kid, and it is the greatest place ever.
Only saving grace for adults is that if you time it just right, you can smell the Krispy Kreme donuts being fried from just across the street.

I’m giving this store five stars because when I asked my son how many stars he thought it should get he said «all kids would give it a 5».
He’s a Club Penguin member… lately been bought by Disney so of course they have started merchandising. I told him he could have something if he helped me in the garden and with the pool and so we ended up at Toys R Us and good for them, they had the merchandise on the first day it was released.
This store is HUGE! I mean cavernous huge. Its got a huge selection of toys for all ages, and a great baby section. Also has a separate games area (as big as some gamestop stores I have been in).
For the pet lovers it has a Pets R. Us section with toys and dress up clothes for their loved ones.
Top that with a card section and a wrapping paper section I would say you can cover any kids birthday party with a trip here :)
and you can get yourself an ice cream at the cash register on the way out.