Toyota of North Miami

Excellent experience with David B. Got us a great deal! Will definitely go back for the next car!

Abner Elidor was a great help I can tell he is very in tune with the needs of his customers! Thank you for your patience and willingness to help me!

Juan Hernandez at the service department did an excellent job with my Toyota and best thing, my wait time was moderate and I had a car wash. Great amenities

Toyota of North Miami has a beautiful and large array of car options. My husband and I were looking to purchase a new vehicle a few months ago and was given very assistance by a gentleman Abner. The experience was genuine and extremely helpful. I felt at easy and comfortable with him as if he was really looking out for our best interest. I wish customer service was always this great when making a huge investment like this.

Delayed review but I wanted to say thank you for the great car buying experience! I got a new Corolla from here. I was in the market for a new car after my old faithful was starting to conk out on me. I was referred by a friend to Abner Eliodor. He listened to my list of needs & concerns (drive a lot for work, needed space to transport items, comfy to drive, not having a car payment in years, etc) and helped guide me to the right deal & right car. He even called me a few days after the purchase to make sure I was still happy & enjoying the car. I’ve already referred 2 people to him. Definitely the best salesperson they have. Hire more like him!

I had a wonderful experience dealing with David Santana, Tony Z., and Eddie… They were kind and patient and answered all of our questions. We didn’t feel rushed though we stayed for hours! We usually don’t buy cars in Dade county due to poor customer service but we have found an exception to the rule! Check this place out and you won’t be disappointed!!!

Beautiful, big, and brand new dealership!!! buyer beware they are not straight forward I felt extremely uncomfortable with there way of selling me the car. Sales guy told me I need at least 1 hour for him to get me a price really!

Don’t go there. I wanted to get my oil changed and they said I needed my brakes changed. One of the guys showed me a paper saying its 60 dollars. I end up leaving with a bill for 300. If your gonna be upfront mention the total cost before you get the work done. Very shady. Never going back and will be telling my friends and family not to go there and will be writing more terrible reviews!

This place looks great because is a new building. But the service staff is incredible rude, disrespectful and incompetent. I should of write this review long time ago, the first time I had a bad experience here. I was thinking of buying a new Toyota here but I will be doing so at another dealer.
My 3 last experiences:
1.- I made an appointment on line, they called me to confirm and gave me the name of the associate who was going to receive my car. I arrived at 6:50 am (They open at 7 am) my associate is not in yet. At 7:15 someone else takes care of me, I was the first costumer. At 8:30 am I asked why is taking so long, the associate tells me my car is getting in right now. At 9:30 am I decide to walk to the building next door to see the new cars and my car is still outside, yes, the guy lied to me an hour before. They gave me my car at 11:00 am.
2.- First costumer at 6:30 am. Got my car at 10:00 am. I gave them the benefit of the doubt because I was getting a lot more stuff done than regular service.
3.- Today I arrived at 6:45 am. I was the third costumer. Like always, terrible costumer service and rude treatment from the associate. At 8:30 am the associate calls me to tell me that I need to do almost $ 200 worth of extra work on my car besides regular service. When I check what he is offering is the same things I already got last time I was here and charged for. What a scam.

Gave my 2015 car to my son as a present for re-​enlisting after 4 years of faithful service, he signed up for 3 more years in the US Army… So it was time for a new vehicle. Went to buy a Toyota Tundra… The rest of the story is outlined in my email below.
Dear Mr. Friedman,
I really don’t know if you want to hear the truth about some of your sales staff, and you genuinely care about your customer’s experience or if you are just interested in the bottom line number of what vehicle sold and how much money did I make. Either way, you sent me an email asking if I was satisfied with the experience at your dealership and the answer is a resounding NO.
Your sales person Gary Thompson spent three days selling me the Toyota Tundra truck that I really wanted, sent me pictures of that truck and went the whole nine yards in order to close the deal. When the price was verbally agreed to over the telephone and I agreed to come in and finish the paper work, Mr. Thompson told me that he would get the truck ready for delivery.
This morning I show up ready to buy my Truck only to discover that it was all a sham, a con, a ploy to get me out there and sell me on something more than we agreed upon. I was lied to and disrespected.
Thought you should know about your crew.
Julio Casanovas

This is a review of the Service Department, which we’ve used for normal maintenance since buying our new car here in 2013:
Pros: 1 star for the clean new facilities, 1 star for comfort of the waiting room (TV, couches, quiet room, wifi, café).
Cons: Negative 3 starts for long wait, poor service, low value.
2 – 3 hours for oil changes early weekend mornings weren’t too bad given the comfy waiting area, but our most recent experience gave us the great excuse to no longer cross the Dade-​Broward line.
It took 2 visits and approx. 3 hrs for the service folks to tell us they couldn’t find a leak in our tire (it got to the point where I was filling it up weekly), with multiple offers for us to spend $ 200+ on new tires. A 10 minute check from the service manager and they found a previous repair that we were unaware of (we bought the car new!) — and they still pushed new tires. Time for Sears!
Tip: If you arrive before opening hours, get to the front of the service entrance any way possible (skip other customers, drive around the side lot, etc) — the Toyota employees will provide no guidance or direction to prevent this and will simply serve the customers that made it to the front.

Came here because my tire blew out. Took 6 hours to get a new tire put on.
They claimed the long wait time was because they had to get the tire from inventory, which took about 2 hours. The good part was that they have a shuttle that will take you where you need to go, and come pick you up. I was able to work all day while the car was being fixed.
As with any dealership, you’re paying a premium to have work done here.
Not a lot of amenities, I used to go to a Toyota that had amazing beverages and food, free of charge. Here, coffee is crappy and you have to pay for water.

It is awful this place is sucks from bottom to top. No customer relationship zero fist of all they put to girls outside no single talent no greetings no smile. after the guy who talk to me another story he is telling me make sure give me best rate because I get my salary depends of that and he try to charge for tire rotations even I bought my tires with deal from them previous service and he did same mistake my 3 visit and I talk with manager and complain and guest what happened right after almost a week MY A/​C COMPRESSOR FUCK UP I KNOW THEY DID SOMETHING WRONG TO MY CAR I HAD NO SINGLE PROBLEM UNTIL I GO TO TOYOTA OF NORTH MIAMI AND ASK ME OVER 2300 $ there you go if you complain you get this fucker thank you. and guest what they charge me 134.00 $ for to tell me it has the problem and then I get off the market way chipper than they told me they ask for part 2000.00 $ I pay 499.00 $ online
I call them today and I ask them to installing and recharge my A/​C they told me we don’t do it because I did not buy the part from them and also guy I spoke he told me they had also after market too and I say ok give me a price he told me he is gonna call me 03:45 p. m but it is 06:22 now
YOU ARE BIG TIME RAPERS you got my 134 dollars for nothing and did not help at all PLEASE DO NOT GET RAPE BY NORT MIAMI TOYOTA

I originally intended to give Toyota of North Miami 2 stars, but they have changed my mind. I came in with a specific set of parameters for a car in mind. They had me wait for around 3 hours to actually start looking at cars. This was frustrating, but even more so when the cars they showed me and tried to convince me to buy were nowhere near what I was looking for. When I told them this, they kept pushing me to get something I didn’t want. Eventually, I just decided to leave, and it didn’t seem like they had what I wanted at all. I wrote them off as pushy and unhelpful.
However, a day later, I got a call from them asking about my experience. I was honest and let them know about the pushy behavior and unhelpfulness. They said they were sorry and hoped I would return. I can tell that perhaps my bad experience wasn’t a representation of the entire business because they cared enough to call back for my review. Good business practice and customer service (later), but they need to try to hire salesmen who know when to stop pushing and actually try to help the customer.

Moved from New York and needed a car ASAP. Was on the market looking for a small reliable sedan. Choice narrowed down to Toyota Corolla and Honda Civic. I like both cars but Toyota of NM provided better service. Honda guys never followed up after meeting.
This is what I got from Toyota guys:
–they dropped off my rental vehicle for me
–they took the time, studied my financial situation, applied all possible financing programs and eventually I got a great deal
–Toyota Care turned out to be a great program and I bought it. Oil change, basic maintenance and car washes are free after you buy a vehicle. I like that and it feels like my car has a home base
–they have a big stock and you can see/​try a bunch of models if you’re not sure what you want to get.
I highly recommend to all of the potential buyers — save yourself time and avoid stress — do preliminary research on cars, things that are important to you and have realistic expectations.
Toyota of NM’s financial services are solid. They operate via Toyota owned bank that gives extra flexibility yet they do you use outside banks for special cases, like mine.
I had my insurance done on site as well. I told what I want, they offered a few choices, and we got it done.
Everything that these guys had to do they did it right. And Toyota is a great car that won’t give you a headache for a long time.
All in all, it is a great one stop shop for your car fix. Highly recommend for experienced and non experienced car buyers. They do take the time to educate you on things you need to know.
If you’re booking an appointment — I highly recommend Andrey Nesterov — he went above and beyond to help me find the right car, right model, color, specs and financing program. If need be, Andrey speaks Russian as well. Good luck with you car search.

I appreciate the effort of Wendy to try her best, she genuinely wanted to make it a better experience, but she can only be as good as her staff. Her desire to help and positive attitude are the only reason I’m leaving 2 stars.
After my previous bad experience, she offered me a complimentary detail to make up for it. I hesitated initially but finally decided to take her up on it. I took me about 4 days of calling (leaving un-​returned messages) before I was finally able to get her on the phone to schedule.
Made a 1pm appointment. Showed up on time. It was 4pm by the time I left. If it had been entirely done by hand, I would have accepted 4 hours. Upon looking my car over, there was still bird shit and bug splatters on my car and some spots on my headrests that they missed. I asked how this could be if it was detailed, it turns out they dont detail the exterior by hand. They run it through a machine that sprays it with soap, water and wax, like the gas station drive throughs that cost $ 10. Had I known this, I would have never wasted my time and I think you’re ripping your customers off charging them for a detail and not doing it by hand.
After a long conversation about different definitions of what detailing is (I’m sorry, but an automatic wash done by a machine is NOT detailing), I won’t be back to this one. This was supposed to be the visit to redeem the previous visit. The lame excuses for the mediocre job aren’t going to fly either («they have a lot of other cars to detail too»).
Also, on a sidenote, you really have a stand selling fragrances? Are you a fucking flea market?

Buying a car can be nerve wracking and a cause for anxiety in bargaining for what you want and can afford, but thankfully the crew at TNM did not leave me with this impression. Everyone was approachable but not pushy. The test drive was great and final sales process was very reasonable. I feel I definitely got a better than fair price for the vehicle I purchased. I had a really great experience and would highly recommend visiting the sales team if you are in the market. High value used cars in great condition, certified by Toyota and they are open to negotiation to put you in a vehicle you desire and that is within your personal budget range. The location is not near my neighborhood but my experience was so great that I will continue to return for service and the free car washes :)

Worst service I have ever had! Why is it that this place just opened and they have horrible customer attention?
Called the day before to make an appointment at 8:30 am where I also asked if their shuttle service would be available then as well (they take you to work/​home/​etc). GREAT, I thought, I’ll be able to drop off my car and make it to work (which is on the same street) by 9 am.
I dropped my car off at 8:30am and by 8:35am I was ready to go to work, they told me the shuttle would be here in a few minutes. I waited until 9:15am and then I asked for a manager who walked outside and told me the shuttle had been «looking and waiting» for me. LIES, I was standing next to the check in desk the ENTIRE time.
Once I get to work (30 minutes late) they call me around noon telling me my car is ready. I then call the manger at 330 pm to have the shuttle car come pick me up and take me back to Toyota. It was 5:15pm and the shuttle car had not arrived yet. Of course by this time my office is closed and I’m not going to wait in the sidewalk for a car that would probably not come. I had to bother a coworker to drop me off.
Once I get there, of course I’m furious. At this point I just want to pay for me car and leave. They tell me it is going to be $ 210… When the assistant manager who was handling the service of my car had originally told me $ 186+tax=$ 199. I’m not one to freak out over a few extra dollars but after all the trouble these people made me go through I did not want to pay an extra penny over what I was told.
One of the managers was kind enough to handle the situation and offered me a discount, but regardless of a discount or not, this was not right. After paying they bring me my car… and of course the clicker doesn’t work. At 8:30 am I told Oscar, the assistant manager who was helping me, that it was really important they check my clicker and fix it. The manager who was assisting me told me that there wasn’t anything written down saying to have my clicker checked… There went another 20 minutes of waiting. Once my clicker is fixed they bring out my car, and as I am driving away with my seat belt on… The seat belt light is STILL flashing. SERIOUSLY PEOPLE? I didn’t even make it out of the parking lot before I had to turn around and hunt for the manager and tell him what was going on.
They tell me they had to reconfigure my car and they would get it done as soon as possible. Another 20 – 30 minutes pass and my car is FINALLY done. I left Toyota around 7:15pm, mind you I dropped it off at 8:30AM!!!
Overall, my experience at Toyota was horrible. The point of me dropping off my car before work was for the convenience of having them take me to work and pick me up and of course avoid waiting for me car. Just my luck I still had to wait an hour in the morning and 2 hours in the afternoon. Who is running this place? It’s a total mad house. There is NO organization, everyone points fingers, no one takes responsibility of their actions at all! DO NOT ADVERTISE A SHUTTLE CAR SERVICE IF YOU ARE NOT GOING TO BE ON TIME!
Regardless if this place is new or conveninent, stay away. My entire family has Toyota cars and I think in the last 4 years we have purchased 4 cars and never gone anywhere other than Toyota of Hollywood. Well, Toyota of North Miami Beach, you lost a very loyal customer and ruined your image.

I was in the market for a FJ Cruiser. I searched long and hard and had about 5 narrowed down. I came to Toyota of North Miami as they had one that was in my price point and with the options I wanted. It didn’t have the 4×4 but the market was scarce.
I was greeted by Fernando the sales man.
Fernando was very helpful during the entire process. He let me test drive the vehicle and had reasonable knowledge about the car. He was very up front and honest with the entire process. I’ve bought used vehicles before. I am understanding of the sales pitches and techniques. I know there might be a little back and forth and the need to leave if the vehicle is not in my price point or if I don’t get the financing or price I want.
Was there a little back and forth with the price. Yes, but I don’t consider that a bad thing. Look I understand I am trying to get a deal and the dealer is trying to make a buck. We all have to defend what we want or have. I may have not made it easy for them and that is because I am trying to save as much money as possible and I am understanding of that. I waited to the end of Q1 and Month and got the best deal possible on the vehicle compared to the market and was extremely happy with my purchase and the service. Fernando, Mike Diaz and the sales manager were very helpful. They provided exceptional customer service and attention to detail. I don’t remember the name of the finance person but he was very helpful and put me in Tier 1 for the best possible finance interest as well which I was very happy with. I did find the dealer fee and TMR to be a bit high. However, i budgeted myself accordingly and took that into account when price shopping and visiting other dealers and seeing what there price and fees were. Overall I got what I wanted and the best price for a Certified Pre-​Owned vehicle with warranty which was very important to me.
Fernando, Tony and Mike earned my business and future business.

Excellent service department primarily due to the efforts of David Rodriguez. He got me taken care of quickly and efficiently. I had some warranty covered repairs and he saw to it that they were handled correctly. I was participating in a community outreach project previously scheduled for the same day as my appointment with Toyota so David accommodated me by having me dropped off at the site after dropping my car off at Toyota. He also offered to have someone pick me up afterwards but a friend of mine was going that direction already so I just hopped in with him.
I wanted to give 5 stars for the excellent service David gave me but they only get 4 because it takes as long for me to check out and get my car as it does to get the actual work done. They usually have one person working in parts and one cashier but when I stopped by the salesfloor 6 salesmen were hanging out in a group with nothing to do and all immediately approached me as I was opening my car door. All around poor staffing. I’ve noticed they are better about it on weekends but I only have time for this sort of thing on weekdays.