TigerDirect

While I was generally happy with the windows tabket I bought, the keyboard stopped working within 2 months of purchase. Tigerdirect only allows returns for 30 days conveniently and ironically, I’d just returned a malfunctioning item just a couple months ago so they obviously are doing business with questionable suppliers. When I spoke with Double Power about their 12 month warranty, I was informed that they’d love to honor it but since I am now in med school overseas that it could not be shipped to me despite my purchase. What kind of silly mess is that!

Do not buy from this company! I would give 0 Stars if that were an option. Their business methods are unethical at best and fraudulent and worst, and customer service is virtually non-​existent
I purchased a laptop for $ 1342 from them on Tuesday, ¹²⁄₁ for an overseas business trip on Saturday, ¹²⁄₅. Their website stated it would ship within 24 hours and would arrive by Friday with overnight shipping. The order hadn’t shipped within 24 hours, so I contacted support Wednesday evening. The rep said the order was shipping from a third party (this not disclosed at the time of the order), and she had no way to contact them or determine when it would ship. The order still hadn’t shipped by Thursday evening, so I called to cancel. After waiting on hold for an hour, I spoke to a rep and was told he cancelled my order, I received a refund reference #, and was told to refuse the package if it did happen to ship. I then went to Best Buy and purchased a laptop for my trip. To my surprise, the order showed up on my doorstep Friday afternoon even though it still showed as not shipped by TigerDirect. By this point, I had already bought another laptop. I refused shipment and tracking confirmed they received it back. After several days with no communication, my order record updated to show «Returns NOT accepted» and «This item cannot be returned». This was not indicated at the time I placed the order. I called them again and was disconnected after waiting on hold for over an hour. I called back and waited on hold for another half hour before I had to hang up to answer my own phone. I called back a third time and waited an hour before someone answered. That support rep took my return tracking info, gave me another refund reference #, and told me it would credited in 4 – 5 business days. It’s been 5 business days and still no refund. Time to call them back … I expect to spend another hour or so hold to speak to someone.
After reading many very bad reviews, I’m skeptical about whether my cancellation will be honored. I will dispute the charge if needed. Also, it’s worth mentioning their online Chat support has been unavailable each time I’ve tried it on three separate days. My email to them went unanswered for 5 days, and the answer I received was a canned response that gave me no information. TigerDirect did finally update my order status and sent a shipment confirmation email one week AFTER the order was actually received. I run customer service for an online company, and I can tell you TigerDirect’s business practices and customer service are absolutely unacceptable!

I have used Tiger Direct many times in the past with great results, but now, when i have a problem, I am being ignored.
No more, I will contact my credit card to dispute the charge

I would put no star for this company if there is no star. I put my order on Dec 1 and the deliver date was DEC 12, today is DEC 14^th and I haven’t received anything yet. Tried several times to contact them through phone and I was on held for 40 min but no answer. Tried the live chat no result on that one either. This is unbelievable no body is there to help you. Don’t even think about ordering something through this co.

If there was a no star option, I would pick that!
Let’s start with the fact that this order was my 11 year olds Christmas present. I ordered the item on Thursday and called on Friday to verify. I sat on hold for 45 minutes just to make sure the order was placed. Once I was assisted, I was told everything was processed and that my item would be shipping out that day. Well fast-​forward 6 days and I notice that the charge was cancelled on PayPal. So I spend an hour and a half on hold to be told that they over sold the item and none were available, so they cancelled my charge. When I asked to speak to a supervisor, I sat on hold another 20 minutes, before they just went ahead and hung up on me!
So I find the corporate offices number and call them, only to be told that there is nothing comparable to what was ordered and that they were sorry! Now I am scrambling at the last minute to find something for my son! Worst service ever!!!

this is a god for sake piece of SH%^ company that does not care if you are happy or sad! They will not answer a call or help you in any way. I have been on hold for 55min now and my guess is they will keep it that way till they close at 9 pm. The owner of this company needs to be slapped in the face and told where to go. Please don’t waste your time or money!!! if I could give a minus 50 star I would!!!

So back in August we purchased a printer; never received a confirmation notice; purchased another; attempted to send the original back; finally received an RMA to return the printer; returned the printer immediately; never received a refund.
In October I contacted customer service and was told the printer was sitting in the warehouse and the warehouse did not release the hold on the printer. The person I was speaking with indicated she released the hold and my refund would be submitted within 24 – 48 hours. Well it’s now the end of November and guess what? No refund!!! I am sitting on hold with TigerDirect as I write this review (now for 15 min and haven’t even spoken to anyone yet).
This has been, by far, the worst experience with any company I have ever had. I can’t imagine how a company stays in business, when they treat their customers in such a way. If i could leave less than a one star I would.

The current big promotion on the site is $ 25 discount using Visa Checkout. I started my order but at one point the site prompted me whether I wanted to apply a $ 10 discount to my order, Yes or No. Who would say No, so I clicked Yes. I was worried about Visa Checkout discount, but it said it was going to be applied automatically at checkout, so I checked out. I was disappointed to see that I only got the $ 10 discount the site itself.
I immediately emailed customer service. They responded back late next day saying they were canceling my order. Wait a second, I replied, I just wanted you to apply the correct discount! No response.
I called the next business day, spent 30+ min on the phone. They were no help on the price adjustment, saying it was my fault that I applied the lower discount, and now it was too late. Even though I emailed immediately after order placement. They also incorrectly said it was my fault for not using a Visa card, which is not the case (it says any major credit or debit card can be used with Visa Checkout). This mistake of blaming me was never corrected or apologized for.
Towards the end of the call, after about 25 min, the person mentioned my order was still in the process of getting cancelled. After all that time on hold! The rep was quite rude, openly snickering at some point, it was unreal.
I have a pretty short memory, but I’m going to try hard never to order from these guys again, and I suggest you do the same. 30+ mins on phone wasted, blood pressure raised, and these guys have no interest in keeping you as a customer. I may or may not get my order, I guess it will be a surprise!

I really wish I could give negative stars.
This company and their customer service is horrid. They had a great deal that we managed to jump on, but of course it was exactly what we thought — too good to be true! We placed the order, only to find out three business days later that the order had been canceled without so much as an email to notify us! We had to call the company ourselves to investigate!
That’s not even the worst part — my husband spent 4 hours going back and forth with them only to be lied to, blamed for their mistake, and told that there was nothing the company could do for us!
Thanks, TD, for being SO willing to help a customer get what they paid for. What a joke!!!

I would give them 0 stars if it were possible. I ordered a laptop as a birthday present and needed it shipped overnight and was willing to pay the fee. Had to try two different credit cards before the order would process. That should have been my first clue not to proceed.
Several hours later I got an email saying I needed to call to verify my purchase. I did get alarmed since I was shipping to someone else in a different state. But when I verified all my information and she put me on hold to go verify with my bank she disconnected me. I called back and while I was on hold she called back. She apologized and said she would need 30 minutes to verify with the bank and get back to me. That was when u started to worry and looked at online reviews. Apparently much has changed with Tigerdirect since I last ordered. My experience was mirroring those negative reviews I as posted.
I spent two more hours on the phone with them trying to find out if my laptop was going to ship and arrive tomorrow like I PAID FOR. I kept getting passed around and no one could answer my questions. The company insisted the problem was the verification. I called BS on it since my bank account showed the money as already being sent to them. Not a hold. A transaction.
After remaining on hold AGAIN I was ceremoniously disconnected. I called customer service back and cancelled my order.
Best part of the story. The money they swear was not removed from my account will now take 3 – 5 business days to get refunded.
DO NOT DO BUSINESS WITH THIS COMPANY!!!

Tiger Direct totally sucks now!
Just ridiculous!
I ordered a TV that came with a completely broken screen. They first told me I would have to pay to ship it back, but now instead, I am still waiting and waiting for days to have the shipper pick it up. The shipper has already jerked me around twice and never picked up the TV.
Meanwhile, all the retail locations are gone, and if you need to contact someone by phone you will wait an eternity for someone overseas to answer the phone.
I am done with Tiger, and this is, without a doubt, the last time!
Go anywhere else for a TV !!!

How does this business model still exist? Televisions which are two or three models old, sold at near full price? Almost every TV in that store can be purchased for less online, or a better model can be purchased at Walmart for less money. I was a bit insulted to think that these people thought was gonna fall for this trick.
Customer service is fantastic, the gentleman that helped us out was fairly knowledgeable, but even admitted we knew more than the average customer. Yes, we had done our research ahead of time. Wouldn’t you before committing to buy a 1500 TV? So the sales guy admits that they won’t win us on prices, but they will win us on customer service… Uh okay like if this was 1990 maybe, but buddy, this is 2015. All we care about is price.
Walked out empty handed, but more confident of the online purchase to follow the next day.
I hope these guys are in night school, this store can’t last much longer.

Limited value items. Hate when approached by the sales guys on the floor. So annoying. I hate the people that stand by the doors. They look at you like you’re have stolen something.
It’s kinda expensive. I would prefer going somewhere else or buying online.

I was concerned based on other reviews when I made my purchase from
.
The good:
My order arrived on time, was reasonably packed and was priced roughly 20% less than other online retailers thanks to a mixture of their deal slasher and a credit card offer.
The bad:
Checkout process requested significantly more personal information than I would like to share.
Initial order did not qualify for shoprunner free 2 day shipping, no where could I find that shoprunner for
is only for specific items.
Added a $ 7 shoprunner eligible item making my entire order shoprunner eligible and saving $ 22 on shipping+upgrading to 2 day shipping, this just feels wrong.
Each item shipped separately and each item resulted in a separate charge on my credit card.
Overall I think that the hassles and savings would prevent me from making small purchases from them in the future, but larger purchases might be worth the hassles.

Tiger direct is most definitely overpriced BUT they price match with Amazon, don’t let them tell you they don’t. It says that they do on their website! Other than that the store is very big and the employees are very helpful when it comes to finding what you need.
If you check in here with Unilocal you can also use a coupon for 10% off when you spend $ 50 or more. There is an entrance to tiger direct from both the mall and from the actual storefront, making it convenient if you’re only going to the mall for this store.
Everything I bought from here worked and I was pleased with my purchase!

I would suggest you stay away from Tiger Direct. I used to use them quite often but the last several times I have tried to buy anything from them has been an awful experience.
To quickly sum up what my issue is this time, I ordered a computer for work and requested 2 day shipping. 3 days after I ordered the computer I found it has not shipped.
I called to find out why and I spent 52 minutes on hold before I was able to get with someone. The person I spoke to was rude, condescending, and could have cared less about my issue.
At this point I cancelled my order and I was told it may not be able to be cancelled because it is in the warehouse. Then I was told it takes up to 2 weeks for me to get confirmation of cancellation, if the order can be canceled.
I told the representative that the website states «in stock — usually ships within 24 hours». She told me it was doubtful the website said that, and if it did, it was not a promise or guarantee. WTF? The attitude and customer service skills of this person I waited on hold for for 52 minutes was beyond worse I have ever experienced.
So as of the end of the phone call, I have no idea if the order will ship or not, when it will ship if it does, and how I can get my money back.
Since I need a computer in a reasonable amount of time, and I don’t have patience to play the Tiger Direct guessing game, I ordered what I need from Amazon. I should have done that in the first place. Amazon has 5 star customer service and would never treat a customer like Tiger Direct has treated me.

Ordered one of the bare bones kit and video card that was listed in stock. Now I am told the memory and video card are back ordered.
I would cancel my order but that would involve refusing shipments on the 2 items that shipped and once they received those they would start on crediting my account.
I have contacted customer service and they tell me all items will be shipped by the end of the week.
If they do what they say, great and I will write a great review. If not (I can’t refuse shipment as I am not home when it arrives, I will just ship it back, cancel order and dispute with AMEX who offers customer protection for these kinds of issues.)
I can’t afford to have my money tied up while waiting for a refund so I hope they keep their word. If not, well I will let AMEX and Tiger Direct hash it out while I return items.
I don’t like false advertising. If I knew the items were not in stock I would have not placed the order.
I really would rather work WITH Tiger Direct so I hope they keep the promises made.
Edit: I wish I could give more stars but instead removing one. What a horrible experience. Took almost 2 weeks to get all the parts I ordered (Remember this if you are ordering for a paying customer) and the order status kept going from processing to out of stock.
When I could finally get hold of Customer service (Never by phone, as they kept disconnecting me) I always got the same response about a Warehouse upgrade that was delaying shipments.
That is their problem, not mine and I would lose my job over such poor service. To make matters worse I was sent a survey stating «I should have received my order 11 days ago and could I complete the survey. And boy did I.
Tiger Direct used to be the standard for ordering parts, now with so much competition, they can’t keep up and are driving folks like me away. There are plenty of other sites like New Egg that provide a much better service.

I used to purchase a lot between Newegg and Tigerdirect. I purchased a large order from Tigerdirect, 1200+, I noticed the prices had dropped the next day on a few items, to the tune of $ 70 total. I called customer service to get a price match but they refused saying they will only price match if I have NOT ordered the item yet, I then asked to cancel the order but they said they were unable to cancel the order at this time.
I will never be shopping TigerDirect again if that’s the way they treat customers. Newegg has always worked with me over any problems I had and has even price matched

They’re cheaper then Newegg and Amazon but after dealing with a couple of errors and terrible user interface on their website I’m skeptical if I’ll ever return to buy here again.
First off the site is tricky to navigate and the checkout process is even worse. I thought I checked out accurately twice but I noticed something was off when it wouldn’t take my Address 2 — apartment number. The third time I tried the order went through and I thought everything was good. It was tedious to resubmit everything when it wouldn’t submit and have to use Visapay or Paypal especially compared to the ease of shopping at Amazon but whatever I was getting a good deal.
I found out a week later by inquiring to UPS that the order was being sent back to Tiger because the order Address was wrong. Apparently the third time I submitted the order the apartment number didn’t show up and UPS could not deliver it. I called Tigerdirect and after a 20 min hold got word that they would be sending out a replacement TV after receiving the one they sent out. Strangely though I noticed that my order status had changed to HOLD-​Please Call.
2 weeks later I checked on my order again with a call and I found out the order was still on hold with the above response. Status still the same.
3 weeks later I checked again, same response. (UPS shows TV was delivered back to the warehouse now) Status still the same.
4 weeks later I called once more intending to cancel my order. The rep said the order was still on hold and he would find out what happened. He also said he would put a note on my account to escalate this issue and try to make sure my order would ship out ASAP.
So yea almost 4 weeks later I am hoping my «promised» TV from Tigerdirect will come.
If you order from here be vigilant because Tigerdirect’s ordering system will not catch any mistakes or make it easy to track your order. Customer service tries to be helpful but were largely ineffective in fixing my problem or offering solutions.
**Update — Ended up canceling the order after calling them again. The rep had no idea whether the TV was shipping or not after I noticed that my order status was still on hold after 5 calls. When I asked for a refund they tried to charge me shipping on the whole fiasco and pretty much insinuated that this was due to my error.
Oh yeah they said that I should receive credit back in 5 – 7 business days… Which I’m not crossing my fingers on since they can’t even seem to locate whether something has shipped or not in a timely manner. Also every time you call them they always say there is heavy traffic in call volume and you have to hold for an average of 10 minutes.
These guys make Cox customer support seem like saints. Now I’m off to club some baby seals to release this FRUSTRATION.
*** So they shipped the TV out anyways when I asked them to cancel on Jan 21^st. Had to ask UPS to send it back and I’m still waiting for them to credit my account back. (Today is Feb 4^th) Quite the experience
Meanwhile I’ve had 2 items from Newegg and Amazon delivered hasslefree by the second day.

I hadn’t been back to this store in more than 2 years, but oddly enough have had reason to shop here 3 times within the past month.
A few comments based on my most recent experiences:
1) If you need several computer and technology-​related items and want to find them under one roof, this is the place to come to, especially if you’re looking for components (Motherboards, power supplies, hard drives, cooling fans, RAM, etc.) or if you’re trying to find items you’re not likely to find in most stores, or even places like Best Buy — Especially if you want to purchase items right away and don’t have time to order online and wait for shipping.
2)This truly is a playground for technology geeks who tend to be more inclined to want to build their own computers or do repairs, upgrade their existing computers, etc. However, it’s also a decent store for people who are less technologically inclined, as they normally have a number of helpful sales people walking the floor and they also have a multi-​station work bench right in the store so they can do repairs or upgrades to computers that customers bring in.
3) As I mentioned in my last review, don’t expect to find everything that’s listed on their website available on the shelves in their retail stores. That being said, if you do find an item on the website that you’re interested in, you can normally check the site to see which of their retail stores have those items in stock, or if they can only be ordered online.
4) This place tends to stock large counts of the items they carry. Where most stores might only have 5 or 10 of a certain item on their shelves and available for immediate purchase, Tiger Direct tends to carry a large supply… So if you need, say 10 cooling fans, 5 USB memory sticks and 5 power supplies, this is the place to find them.
5) If you have time to comparison shop, especially for larger purchases, you can sometimes do better elsewhere. While Tiger Direct does generally have some decent deals on «factory refurbished» or «Off-​lease» laptops, computers and other technology, when in the market for a new laptop recently, I was able to do better price-​wise at Office Depot, BrandsMart and Best Buy.
6) The checkout process can be a bit of a pain. First, if any of their associates helped you while you were shopping or had questions, they give you a slip of paper to give to the cashier so they can get commission on your sale. Then, they ask you your phone number every time you check out. That seems like an unnecessary waste of time, but also in the age of identity theft and stalking, who wants to announce their phone number for everyone around them to hear? If paying with a credit card, you need to give them your credit card and ID to verify, regardless of how small or minor the purchase. Finally, after all of that, even though the checkout lines are only a few steps from the door, you also need to present a copy of your receipt and your purchases to an associate at the door before you can leave.