The UPS Store

Needed shipping to Boston for items from an antique auction.
The packing, pickup, material, and insurance fees were all VERY inflated at this UPS store.
I ship every day for my antique business. From expensive cities like NYC and San Francisco.
The auction house eventually did the shipping after I complained about the store. Even with expensive labor, it was 40% less.
Avoid if you can.

I needed 7 signatures notarized and was told they would be $ 10 each. When I said that is a lot, I was told it was a lot of notarizing. Then the notary said he would do four for $ 10 and three for $ 7. I walked down to the bank and got them done for nothing.

Idiots! Staff is untrained and supervisors are just as untrained. Completely got my order wrong, sent it over to the post office to do their job for them, charged me twice as much, didn’t get the parcel there on time, would not refund or compensate me at all for their screwup. The employee completely filled out the order incorrectly even with two supervisors looking over their shoulder. They did not do what they told me they would do.
Use FedEx next time!

Some stores just deserve the love they get from their community… it’s usually based on service, or the personality of the owner, or location, or, it’s just all the above! I’ve shipped dozens of items from this place. Not once has anything gotten messed up or not showed up where it was suppose to. I guess you can chalk that up to a bit of luck. I like to think the people behind the counter are just doing a great job. This is one of the reasons I love living in the Grove. Thanks guys!

Amazing and terrific!!! We used them to pack up a ton of art, painting and sculptures, to ship long distance. They did it quickly, efficiently, and with a smile. They also transported wooden chests back to their store, packed them, and sent them off to a different location. Finally, I entrusted a gigantic ceramic kangaroo to be packed and sent to an art exhibition across state. It arrived in perfect condition. No request was too much, and they accomplished it all in a timely manner.

Called them out to do a custom packaging. I never expected them to do the quickest and a efficient service. They were really reliable on things like these, I saw them pack the item I wanted to send over to my brother outside of the state and they had a good packing skills.
They said how many days the package would get into my brother and the days were really exact. I love this company now, i will call them again if I have another package to send to my brother.

Do not order online printing in this store. I uploaded four paper printing for picking up at this store. And when I get into the store ask for picking up, the guy said i need to use the computer to show him where it is. I logged in my email and show him the order letter. He started saying that he forgot to tell me that i need to pay 3 dollars to use the computer. I told him it’s for picking up and he should have it ready, so i don’t need to use the computer if he did the things well. He comprised a little, saying that i don’t have to pay since he did not tell me. But to print the papers, he need to use the computer, which means i still need to pay $ 3 to get the printing. I was trying to argue and would like to talk to the manager, then he said he is the manager. And he started saying that i made no sense here.
I don’t feel comfortable with that situation. So i left and talked to the customer service online when i got home. He told me it’s should be ready for pick up and the customer should not be charged for anything. It’s not big amount of money, but i feel that this store is trying to fool the people and get some extra money. It was a really bad experience in this store

Based on service, I’d give this place 5 stars:
This is a great place to go if you don’t want to wait in line at the post office (a block away), BUT be prepared to pay more (see below).
Based on cost, I give it a 3:
Anything having to do with USPS services seems to be more than double the regular price here. If you ask, they will tell you that they add a fee, but if you don’t think to ask, you will definitely figure it out when you get the receipt.
I will note that, although their pricing dropped them by a star in my rating, I understand that they have to make some profit on USPS services somehow … I’m just not sure how competitive it is to mark it up so much. I would definitely come here again for non-​USPS services.