The Home Depot

Always empty and it’s a quick in and out. Only bad thing is they don’t have Cement –_–

Not tons of selection.
Paint Dept only: Lisette– very nice knowledgable and helpful. DO NOT LISTEN TO WALTER. HE GIVES TERRIBLE ADVICE WITH AUTHORITY. I ruined my table and will now waste hours of my life I won’t get back to undo what he suggested I do. Unprofessional, he wasn’t even wearing his apron. After my initial frustration manager Tonja worked with me to help me and was very kind in helping resolve the situation.

I wish Unilocal allowed us to give 0 stars. I am absolutely appalled with the service we received from this particular Home Depot. I’m not sure if this a widespread issue among all their stores or isolated to the Coconut Grove location, but nonetheless I think Home Depot has permanently lost a customer. It all started when our current washer/​dryer unit in our apartment broke last week. My wife and I have been doing extensive research to find a new unit that would both fit our needs, budget and limited space. After finding the right unit we then researched the internet to find the best price.
We noticed that the price was pretty much the same throughout all major appliance stores, BUT Home Depot had theirs listed for $.30 more. Therefore, we wanted to take advantage of Home Depot’s price match guarantee policy which is explicitly listed on their website and states that Home Depot will beat any competitor price and beat it by 10%. Here is the quote directly from their website «If any competitor tries, we’ll beat their price by 10%. Guaranteed.» Anyways, we called this particular Home Depot to see if we can order the unit over the phone and ask them to apply their policy. After speaking with and being transferred multiple times, we finally reached the manager, Rebecca, who informed us that Home Depot doesn’t honor this policy anymore (funny it’s listed all over your website) but she would make an exception and apply it this one time. She then transferred us to another associate who verified the Home Depot policy.
After getting the green light from the manager, she transferred us to the associate in the appliance department to complete the order and schedule a delivery. After being transferred to the appliance department, the associate had no idea why were being transferred and then once again asked the manager for clarification of what was going on. After about 10 minutes of being on hold, the associate returned and said they would honor their policy and give 10% off the washer/​dryer unit. Over the next hour, the associate verified that we had the necessary space, and parts to install the new unit. Over that time span, we continuously asked what the total price was, only to be told she would tell us at the end. Finally the end came and of course the price was wrong. The associate never applied the 10% from the price match policy and then argued with us that the price was the same or they would be willing to adjust it by the $.30 difference. I’m sorry Home Depot, that is NOT your policy!!! The associate then raised her voice and continued to argue with us for about 5 minutes basically telling us how we didn’t understand their policy. My wife and I are both very educated and know how to read plain English. There is absolutely NOTHING convoluted or ambiguous about your price match policy.
BTW my wife and I found the same appliance, and a discount code and WILL be ordering from Lowes. It’s quite a shame how Home Depot handled this situation and corporations CANNOT pick and choose which policies to accept. If you no longer honor that policy or no longer wish to, then REMOVE IT FROM YOUR WEBSITE! My wife and I have about $ 10,000 worth of upgrades to our condo and we will NEVER use Home Depot again. Such a shame from a company we thought excelled in customer service.

ABSOLUTELY UNDER NO CIRCUMSTANCES PURCHASE ANY APPLIANCE FROM HOME DEPOT!
Warning!!! Home depot attempted 3 deliveries of washer/​dryer to my home, not a complicated delivery, regular home, 2 times washer was defective, the 3^rd time (3 weeks later bc wait time) the deliver person refused to deliver upstairs.
HOME DEPOT is HORRIBLE especially the Miami stores in customer service!
THEY DONOT DELIVER THEMSELVES– They SUBCONTRACT with horrible cheap third party company to deliver (Such as GE or LG direct etc), and SERVICE is horrible. The delivery guy told me he will 100% crack my tile if he attempts to deliver it upstairs and that nothing he damaged would be covered under delivery insurance, and he left as i tried to call Home Depot. I tried to call the 800 number Home Depot gave, but the deliver guy from GE left before i can speak with manager. I know sound horrible right– but its true, just read the other 500 complaints below to see if similar issues with delivery. Also the appliance customer service in Home Depot are not knowledgable about technical questions, they can only answer basic questions.
I went to BEST BUY, purchased same identical unit washer /​dryer, came brand new, clean, and BEST BUY has their own delivery company that was VERY PROFESSIONAL, COURTEOUS, ON TIME.
I was astonished!!!
VERY SAD that a company whom i respected so many years, and i though would be the best in home service delivery and customer service were the WORST!
ONCE AGAIN, i rarely rarely write reviews on Unilocal,and I’m definitely not a NEGATIVE person, just a normal citizen, normal standards, but take my advice, ABSOLUTELY DONOT PURCHASE ANY APPLIANCE from HOME DEPOT!
They are unprofessional, and do not care about customer service in regards to home delivery. I lost 3 days of work on 4 separate weeks, thankfully BEST BUY DID THE JOB right.
Another note, it took over 1 week for Home Depot to refund my order, and you can only go to the store you purchased it in to guarantee a refund, which is not convenient.
Also once again, rude customer service and 100% I’m satisfied with BEST BUY who had the same unit, same price, and cheaper extended warranty from Geek Squad.
HOPE THIS HELPS avoid another family from the frustration and 1 month of living without a washer dryer that we had to go through.
ON a last note– i called home depot 1800 number, they were rude, had nothing to offer and were not concerned about the 3 attempted deliveries that failed. They just offered a refund and a $ 25 dollar gift card which i declined– I have morals and values, don’t want a gift card just to keep me from complaining.

Instead of paying some guy $ 100/​hr to come into your home and fix a small project to replace a part that cost 50 cents why not do-​it-​yourself? Certainly this is why Home Depots were invented in the first place. They have the expertise to assist you to make these projects that might seem daunting a little more manageable. Some stores even feature clinics from everything you need to replace and install from your tile floor to your crown molding — you can find their calendar of FREE clinics at the front desk — just ask. Or do you ever find yourself staring at a project without really knowing what it is you are looking at that? Snap a few handy pictures of it with your phone and bring it into the Home Depot to identify. Often times their associates are retired plumbers or electricians who are happy to describe it, how to fix it, and where to buy it — whether its at Home Depot or not!
This location is conveniently located in Coconut Grove. Although you’ll need to break out your GPS to find it as this locale is behind a strip mall off US 1. This location is smaller than you’d expect from Home Depot stores and has a smaller variety of products, for example a fully stocked garden center. Also, if you need to rent a van or truck to load /​unload your purchases, then you will need to come to the SW 8^th street Home Depot location, which is also the larger of the two locations which is less than 3 miles away, due North.
Whenever you go into a Home Depot though prepare to do some walking. If you are like me you probably came into Home Depot with a mental list of items you needed but often left, tired legs, with a few extra unnecessary items (that never got returned and will be sitting in drawer to be discovered by your grandchildren). Save yourself the trouble of being side-​tracked by the thousands of products in the store, or worse forgetting your list, by asking a friendly associate right at the front desk where the items are.

This Home Depot is super convenient if you live in the area (Coconut Grove, etc.). Staff and sales people here are generally very helpful and knowledgeable (with the occasional, unavoidable exceptions). The store is clean and well kept (compared to others of its kind). It’s perfect for the basics, but does not come close to offering the selection of larger stores (compare with the Home Depot of 8^th Street & 30^th Avenue: that store has it all, but is more of a maze, dirtier, more difficult to park, shop, or get help).

Great location but their answer for everything is sending you to 8^th street store. They never have or find anything and if they carry it, they are out!

Walked in and greeted right away by a helpful team member. The store is very clean and well staffed. I found my items quickly and check out was easy. Its a difficult home depot to find if heading South as its hidden behind a strip mall.

Customer service is exemplary. The appliance dept Carli, or Candace are the absolute Best ! Joe in plumbing is a Peach and knows his stuff whether he is on the phone or the floor. We have traveled all over and this is the only Home Depot store where everyone works like one big family to offer assistance with courtesy and professionalism unseen elsewhere.

Terrible customer service, I had to return an item I had bought from another Home Depot location and the girl just flat out said: it didn’t belong in this store, I had to argue with her that The Home Depot Chain is a Conglomerate and she must accept my return regardless, finally she accepted after getting me upset and credited me back for the item.

Do not buy appliances from this store. I bought a washer dryer combo for approximately $ 2000. Their store policy is no returns after 24 hours. I couldn’t hook up the machine due to a stuck valve that my plumber had to replace (hadn’t been closed in years). Therefore I couldn’t test the machine. I was unhappy with it when I was finally able to test it. They wouldn’t let me return it. Find another store that will stand by their products and where customers come first.

What can I say about home depot that you don’t already know? Well, this home depot is not like the rest because it is a bit smaller, which means they have many of the products you would expect, but large products like plywood, drywall, plants, and other products are not stocked here.
I like the store, but sometimes I have to drive the the SW 8^th street store to get what I need.
Parking, as you would expect is great, the location is great, the service is OK, but the selection is somewhat limited.

My husband and I cannot say enough GREAT things about this particular Home Depot. We have always had nothing but incredible customer service! The staff helped us (at no charge and very kindly!) move a grill to our house minutes away from the store. Since we didn’t have a truck and didn’t want to bother a friend to help us, they literally pulled it on one of their carts to our home. Then today we purchased several patio furniture sets (about three large boxes in total) and the manager and his associate offered to deliver it (again at no charge in the manager’s own truck) to our home. They seemed happy to help. In fact we wanted to tip them for going above and beyond with their help and they refused. The manager said he hopes to see us again soon and he definitely will. 5 Stars all around!

Don’t usually write reviews for stores, especially that type of stores but be aware that this one is not carrying rental equipments.
Make sure you put a lock on your cart, and that you attach it to your ankle if not someone will just swing by and take it from you. Regardless of you having all you stuff in it…
That’s how it rolls in this neighborhood, not many manners from the other fellow customers… It happened to me twice there… Quite stunning in 2014…

VERDICT: Smaller local store, carrying most home improvement needs, but not as big fir connector emergency stops

It’s been more than 2 ½ years since I first reviewed this Home Depot location. Since then I’ve remodeled 2 bathrooms and a kitchen, and this Home Depot, along with the one on 8^th Street, were my «go to» home improvement stores, unless I really needed something that only Lowe’s carried.
Personally I prefer this store over some of the other Home Depot locations in the Miami area. Why?
–Parking: I can normally score parking here relatively close to the exit so I don’t need to carry my purchases (which can be large/​heavy) across a huge lot.
–Store size: This store is a bit smaller than most other Home Depot locations. While that means they may not have each and every item H.D. carries in stock here (they don’t have a proper garden center, for instance), it’s great for getting in and out quickly if you’re just looking for standard hardware items or accessories. After coming here dozens of times over the past 3 or 4 years, I don’t think I’ve ever waited in line once to check out, especially when using the self-​serve lines. Incidentally, others have mentioned they think prices are slightly higher here. Personally, I’ve never found that to be the case. The price that’s advertised on their website is the price you pay in any/​all of their stores, including this one.
–Design area: Maybe it’s just me, but this location seems to have many more items like bathroom vanities and sinks, kitchen cabinet and countertop displays and other home design ideas and items on display vs. most other H.D. stores. Also, when I came here in I believe July or August, they were selling lots of recently discontinued bathroom vanities and other items on clearance at this store that I never saw discounted that deeply in any of their other locations. None of them were to my liking, but the prices were pretty amazing if you happened to be in the market for those items.
All that being said, I have found that this store does not carry the same variety and selection of things like lighting fixtures that are available at larger H.D. stores.
–Friendliness/​knowledge of staff: Like most guys, I rarely ask for assistance, and I pride myself in being able to find things on my own and answer my own questions. That being said, on the few occasions I’ve needed to ask for assistance or where to find something in the store, I’ve always received the right answer. Whether I had questions about a tool I was purchasing, or if I was on the wrong end of the store and needed to know where to find an item, the associates here have always been helpful, they knew exactly which row each item I asked about was located in, and they’ve always had the right answers the first time.
I once came to this store with a 20% coupon off an entire purchase from Lowes, I went to the front desk here, explained that I wanted to buy a few larger items and I liked what they had in stock here at Home Depot vs. what Lowes was offering, and they immediately offered to honor that Lowes 20% off coupon! When you’re buying a few hundred $$ of items for a remodel, that adds up quickly. I’ve also had associates at this store come to my vehicle and offer to help me load larger or heavier purchases, without me even asking for assistance!
In all, I’m a fan of this Home Depot store!

Sometimes the staff here is helpful, generally they are pretty friendly, but the biggest downside is that they rarely have the things you actually need. Maybe it’s supposed to be a smaller, more basic version of what I’ve come to know about Home Depot, but I just know that the last few times I’ve walked out of this location, empty handed, I’ve left very perplexed and confused as to what is going on here.
Pros: convenient location, ample parking, pleasant staff.
Cons: Hit or miss 90% of the time that they’ll carry what you’re looking for.
Call ahead and make sure they have your items in stock and save yourself the trip and finding out the hard way that they do not.

I can’t give any HD higher than 3 stars, sorry I’m just a Lowe’s person.
This HD is typical than all the others. Scattered, messy and staff running around. HOWEVER, the staff here actually helps you find things. Might be because this HD isn’t ever packed like the ones on SW 8 st or by Mall of the Americas.
The downside is they don’t have a great selection of everything, just a little bit of it all. You may have to drive yourself to the larger HD’s.

No soy Home Depot, pero darme darme mas madera…
La tienda para nosotros; para nuestra casa!!!

Remind me not to shop here… unless it’s for something only they carry. I bought some cleaning supplies here today, then had to make a stop at Target, and realized I could have saved about $ 20 on the same items had I waited … boo.
For specialty items or when you need expert advice, I can see the appeal, but otherwise, the prices are seriously inflated. I’ve gotten some good advice at this store in the past, but honestly, I’d rather Google for the same information and pay less somewhere else. But that’s just me — I don’t like paying more than I have to. :)

Not as extensive a selection as at other Home Depots, but it’s usually pretty easy to find what you need. It’s the garden department that suffers the most here — it’s a tiny corner of the store. So, if you need much more than a pot or two, it might be wise to make the trip to a larger Home Depot with a greater selection of dirt and wood chips.
The self check-​out is easy and quick — which correlates to this particular store’s greatest strength — it’s convenient and easy to get to, park at, find what you need, and leave. The perfect grab ‘n go Home Depot.