TCBY

Best yogurt spot around. Closed two weeks ago. I’m hoping this is a joke. They were hiring and completed a renovation. There were no signs that would lead one to believe they were closing. I walk by there a lot and every time I see another disappointed face standing outside trying to figure out if they are really closed. I’m praying that this is just a temporary close. If not I’m going to look into opening a yogurt shop. Brickell needs yogurt. It makes the perfect date night.

Thought it was super cool that they have the Delivery option, so decided to try it out. Once you pick the flavor online, they ask if you have any special requests. That’s where I decided to list the toppings I wanted on my froyo. I didn’t want to complicate it too much so I just requested 2 toppings on this occasion. Fast forward 35 minutes later, I get my delivery and guess what? NO TOPPINGS WHATSOEVER. Not even on the side, nada. I decide to call the store and see if maybe they forgot my toppings. I was told by their employee over the phone that they can’t add fudge nor waffle cone to their frozen yogurt. I wasn’t offered any alternatives, nor reasonable explanation. If it would’ve been mentioned at any moment during the time of order that they wouldn’t be able to fulfill my request I would’ve looked for another place that could. Who eats their froyo with no toppings anyways? In that case I would’ve opted for gelatto. What a disappointment.

Went there for desert, sign says they close at 10:30 but doors were locked at 9:50 guess they make so much money they didn’t need mine.

The cashier was EXTREMELY rude… TCBY do you not know how to train your employees to smile at the customers and not act like a total witch? The cups were WAY to large and the yogurt is so expensive.
The only positive thing I can say about this place is that I really like the mrs fields cookies and I will occasionally stop in to get a cookie to go.

Great location, cute ambiance, nice variety of yogurts & toppings (although they don’t carry my favorite-​Yogurt chips), but why a 3 stars only? Customer Service sucks! Not just today, all the time! I live in the neighborhood, and I have an 8 year old, so we have yogurt here pretty often, and every time we get an employee who looks like they hate working there, looks bored and treats the clients like we are a burden…(and stands next to you while serving and giving you the testers)…which is the reason I started driving further to the Yogurt place on 8^th and 2^nd. Note to the Owner: Spend some time and train better your employees… customer service in the food industry is a MUST!!!

Staff is friendly… but the yogurt to me was just not on point. Not a great selection either. Get your yogurt fix elsewhere!

What’s more to say than it is self-​serve frozen yogurt with all the fixings you want!

Strawberry ice cream was good. Service was just ok, good amount of seats. Ice cream came out too slow.

Bro. Me comi tremendo cookie aqui. Que rico bro. When you come here get the ice cream it’s great.
Epic willy out.

Not a fan of the taste.
Compared to Pinkberry, there is no comparison.
Staff is friendly though.

Awesome place, (they have a discount if you Unilocal a good review, which is sorta shady) but a totally great experience.

Great service and great taste and great discounts!

love me some tcby

This was my first experience at a TCBY. I don’t normally eat frozen yogurt, but was taken here by a friend. Some good things about it include: several varieties of flavors, a build your own sundae bar, friendly staff, samples of flavors before you buy, and surprisingly cheap prices.
I walked out happy. I would go back!

I have come to this TCBY about a dozen times just because it is close to my work, and yet I always leave dissapointed. The only reason I have gone to it so much is because I work 2 min away, and the other frozen yogurt place is a bit further and sometimes I don’t have time.
The frozen yogurt is always ½ melted when you put it in your cup. My co-​worker asked if something was wrong with the machines, but the insisted that is how it is supposed to be.
Their flavors and topping selection is very mediocre.
NEVER GET A WAFFLE CONE! They must have the same waffle cones from the store opening because when my co-​worker got one it was limp and chewy.
Also, don’t fall for the $ 5.00 lunch special. The cup is so small that it is impossible to fill 5 bucks worth of ingredients anyway. It’s a noob trap.
I don’t mind the flavor of the yogurt, but the fact that it becomes a milk shake before paying kinda sucks

The very first TCBY Self Serve Frozen Yogurt Store. They have a large selection of toppings including hot fudge and are located in Mary Brickell Village. I respect companies that change their business model as the market shifts to meet new trends such as the move to self-​serve. Unfortunately, almost all of the other Frozen Yogurt 2.0 Stores that I’ve been to have a better tasting product. It sounds like they might consider a change in that area as well.
It’s too bad because I’ve always liked the TCBY brand.

Awful. Rancid yoghurt.
I complained and asked for a fresh serving. I was told to purchase another cup!
Was in contact with owner to no avail. Bad place… stay away!!!

So tcby knocked off all the other yogurt places. There favors are average nothing to great. The consistency of the yogurt is amazing mainly because like most the other places the yogurt melts almost before you eat it. Tcby is thicker and the place is very clean. They had a new flavor black cherry was good. They need to improve on the flavors though.
.49 oz
They also have a cool machine that will blend it together for you almost like a blizzard when you are done adding your toppinngs.

i was beyond excited to have a tcby in brickell. but there are no hard serve flavors!!! so disappointing!!! and no shivers, sundaes, etc. no cakes!!! the yogurt is good but where is the rest of the inventory???

A happy surprise is that TCBY has opened up in Mary Brickel Village. Every time I visit MBV there is something new and this TCBY has a new concept as well. Instead of the usual TCBY experience that we are all accustomed to where you chose your flavor, (you know chocolate or vanilla) and a topping and someone fixes it for you TCBY has followed the crowd and has transformed into a trendy serve yourself, pay by the ounce yogurt shop. The girl who met us by the door was very friendly, and served us up some mini cups of flavors to try. They have a lot and I really liked how they had a sorbet. It was very good as was the root beer float yogurt although their tart yogurt was pretty meh. All in all, it’s an interesting and yummy change although I’m not really a fan of self-​serve froyo. I just can’t make those pretty swirls the same way a professional can.