T-Mobile

I’ve been using T-​Mobile for years. Their customer service over the phone is pretty good, but can’t say the same for the staff at the store.
One time I went, a few years ago, when my first smarphone had problem, I was sent a new phone and c.s. told me over the phone that I can take it to a store and they will help me transfer everything to my new phone. When I went to this store, the guy told me that they could not transfer my contact list over, there was no way to save my pics and I had to re-​download all my apps. Seriously? More like he won’t want to be bothered.
This week I went again to this store, as I am considering getting a new phone. I asked them for the model, the girl was like, oh I’ve never heard of it, and walked away. I found out later AT&T has it but not T-​Mobile. Now, spectacular customer service would be if the rep said, we don’t offer this model at T-​Mobile but here’s other ones you can consider… But again, the rep much preferred to minimize their customer contact.
While the staff sucks, I do like that this is a very spacious store, and that all displayed phones are working models, so you can actually play with them to get a good feel before buying.