Sweet Art by Lucila

I placed an order for my daughters first birthday two weeks ago from today. Today I went to go pick up the cake and my order was nowhere to be found. I was furious. They are making the cake today but I am still mad because I have other things to do to prepare for my daughters birthday. My husband and I spoke to the same person who placed our order, nonetheless we had the order form but on their end they had no explanation. Once I receive the cake, it will be the first and last time I come here. First time here and already a problem. I do not recommend.

NO STAR IF IT WAS ALLOWED !!!
My family has been ordering from here for over 15 years. I STRONGLY believe as they have become bigger and have obtained more clients their customer service has goes down COMPLETELY!
We recently ordered a cake which was suppose to be ready for pick up Saturday at 4pm. We arrived at 4:18pm and the lady in the front stated «oh, that one is not even half done». She reviewed the order form and confirmed it was due for pick up at 4pm, her response was, «is that we are in the habit of thinking the client party is for Sunday since we are close on Sunday». Extremely rude, careless and unprofessional.
They would only refund $ 50 after the cake was not ready, after dealing with the rudeness of these two ladies in the front.
I will admit their cake are delicious however, my family and I REFUSE to give another dollar to them.
We have had cases in the past where the cake wasn’t ready and we needed to wait up to 45 minutes however, we never Found this to be a deal beaker until their customer service got worse and worse!
Good luck everyone!

I’m so excited to write this review because we had THE most amazing wedding cake and grooms cake. Esther and her staff are so sweet (no pun intended) and the end result was not only beautiful but delicious as well. Thank you Esther and Sweet Art staff!

The graduation cake was sensational. Every guest like it. My son, the graduate loved it. I was very pleased. The cake was beautiful and tasteful. I was concerned about the delivery. I placed the order several months in advance. So, I called them several times few days before.

Terrible customer service ordered a cake to be ready by 11am was not ready and no desire to make it right cake was ready 1 ½ hours after requested time frame. The cake was damaged they blamed on humidity ! Never coming here again

Ordered a cake for my daughter’s birthday. It was delicious. Christie the lady who attended me on the phone was so helpful. When I went to pick it up it was ready to go. PERFECTION!