Suntrust

Banking with Suntrust for many years this is one of the worst branches I have even seen. Don’t get me wrong we have been very happy banking with this bank both for personal and business. For many years I have had direct deposit so I never had to worry about actually visiting a branch until recently. Now I find myself having to come to the bank quite often.
This location is convenient and great with having a parking lot in the back for their customers. The first time I walked into this location I couldn’t believe the smell that hit me. Obviously it is a very old building. The mold and mildew smell was unbelievable. I am very sensitive to mold and I felt so sorry for all the employees.
When I was banking the other day one of the Manager’s took care of my transaction and I spoke with her about the smell and she mentioned to me that she keeps aspirin all the time because her staff gets bad headaches. Then she mentioned they have become immune to the smell. I was seriously floored that a large corporation such as Suntrust would have their employees in this kind of environment.
Working in this mildew, moldy smell all day can seriously affect your health. I say tear down the entire building and build a new modern bank. The staff have been very friendly every time I bank here but I try to get in and out quickly. I can’t imagine staying in here any longer than a few minutes.

SunTrust isn’t the worst bank out there. In fact, I’d say it’s probably one of the best of the «big banks» (a dubious distinction), but this branch is painfully annoying. Why? For the usual reason one would cite for hating to go to a bank — the lines. Whether in the branch, or waiting at the drive-​thru, a line will inevitably build up, with only one or two tellers to serve it — and branch management will do absolutely nothing about this.
This bank’s customers also share some of the blame for this one-​star review… many of these people are total morons, or they are still living in 1956 and feel the need to actually visit the bank to check their cash balances. I don’t know why they take so agonizingly long to transact business with the bank… what are they trying to do, close a loan at the drive-​thru? Oh yeah, and I hear they invented a new contraption known as the «automatic teller machine,» maybe you idiots should check one out sometime? Don’t look at me, I *have* to come here to do my company’s banking, because we are too cheap and/​or organizationally stupid to purchase lockbox services. And, even if I have 7 deposits to make, why is it that it takes me a mere 2 minutes or less standing at the teller’s window? Please get out of my way.