Spades Towing and Recovery

I don’t have anything positive to say about this company. If you contract with them be aware that they walk dangerously along the lines of violating Miami-​Dade county towing regulations and county ordinances.

If I could give them less than one star I would. This was the 4^th time they towed my sisters or her employee’s car. Last time she was working late they took the car and
when we called to retrieve it we had to wait till the next morning, supposedly the rude man on the line advised to come by the office at 9am. He sounded asleep and when we tried to understand what he was saying and asked to repeat himself he will go off on you even though we were more than polite considering the situation.
So that morning my sister had to have the car early in the morning since she had a delivery needed by mid afternoon in Broward. She is at this point panicking like me… I take her over to the warehouse (we called the person advising we are running like 10 min late and he said that another person will be there to open the door, no problem) and of course no one is there to open. We called the number and no answer, we left messages with no returned call. Finally we keep knocking on the door and some guy & lady opens, but tell us that he cannot help my sister and another lady that was also waiting earlier than us. Is this a joke? we almost laughed because why even open the door to tell us this.
What kind of business are these people running? We finally got the car out after waiting for over 2 hrs. The explanation was that the person that runs this place also tows the cars… in my life I have heard of a towing place that doesn’t have staff during their business hours to help people out, I mean you are already upset, you wanted to just give them their fee and get the car out.
I don’t blame them for doing their job, I actually blame the property manager at her business for not issuing some kind of stickers or giving these people their tenants car information but the customer service was non existent and the worse experience in my life.
Hope no one has to experience what we did that morning.