Safeway Restoration

Very good company for your water and mold and fire troubles 24hr service this is the best company for the job always on time takes care of your stuff in your home the good thing about this team is that when they are done for the day they leave the house clean and make sure you and your home are safe for the night Skip and his team are the best for the job.

I called Safeway Restoration after we identified a mold problem in our house. Skip came out on a Saturday of a holiday weekend. He was completely professional, reasonable and very helpful. I have worked with remediation companies through work and Safeway Restoration is a cut above. He checked all the potential problem areas, recommended the low-​cost solution of applying an anti-​microbial spray ourselves to a couple of minor problem areas and a HEPA air filter for our house. He checked the mold problem we were having with our HVAC. Skip helped us identify a HVAC company that deals in mold that could change out the system and clean our ducts, all at no charge. I highly recommend Safeway Restoration.

I called Safeway yesterday morning as I thought I might have mold in my A/​C closed. Skip called right away, came by in the afternoon after my work. At all times he kept in touch with me. What a pleasant surprise to find here in Miami a knowledgeable, professional, prompt and helpful gentleman. He explained what the issue was [not mold], recommended other things I might want to do as far as the A/​C closet and recommended others that he felt were reputable so I could call them for an estimate. All of t his and he didn’t charge one cent. I highly recommend him and his company and have no problem recommending them to anyone.

Miami Fact #1: Satisfactory customer service is hard to come by.
Miami Fact #2: When you find good customer service you’re surprised.
Knowing these two things, I’m convinced that Safeway Restoration is in the business of making heads explode. In a great way.
Last week my home endured a Category 3 loss. That’s industry jargon for «my floors, walls, and furniture are flooded with floating feces pieces and freaking sewage water!» Despite the fact that my insurance company should have a vested interest to maximize what’s salvaged and mitigating home damages as quickly as possible, they dragged their feet and I was left cluelessly searching for a pro to come in and clean up the mess. Fortunately, I stumbled across Safeway who I called to come dry out my walls, remove damaged sections of walls and fixtures and sanitize. Basically, they made my home safe for my wife, me and my unborn baby to live in again.
Skip came out within a couple hours of my call and blew me away with his professionalism, sympathy and courtesy. Not only did he do the work quickly and effectively but he made sure to assure me that my home would be alright, helped me with my billing concerns, and generally was a pleasure to have in my home. That’s tremendously more than I can say for other contractors that I’ve encountered. I walked away from the experience happy to have someone who authentically cared about saving my home as much as I do.
I’ll save you time and trouble by simply telling you, call Safeway Restoration. I hope that I never need their services again — that means my home suffered another catastrophe — but if I do, I’ll only call Skip at Safeway.
There’s the wrong way to handle these situations, then there’s the Safeway.
Skip, if you’re reading this, thanks for making a horrible experience as good as it could possibly be.

I called Safeway back in May after my dishwasher caused an enormous flood in my kitchen. I spoke to Skip who offered to head to my house that same afternoon and clean up the mess. I have to say, I was very impressed with their quick response (especially in Miami). They arrived within 30 – 40 minutes and followed up with me every day until my kitchen was back to normal. They also billed my insurance company directly. I cant recommend these guys enough!