Russo Tires

I made an appointment to bring my car (I had already bought all the parts needed) in the morning at 10am in order to be ready in the same day! I did so and I was calculated that for the job are needed 7 hours of work and 433.08 $ (which i paid immediately) and that my car will be ready around 5 pm… At 5:30 I received a call that they are not finished because they’ve been busy with other cars so they would need some more time and I have to leave the car there for another day! I refused to do so as our agreement was completely different and I needed my car the the same day, then I asked to get my car and be refunded for the service that haven’t managed to do and it appeared they hadn’t even started working on the car!!! After 3 lost days because of that I found another place where I got my car fixed for 270 and the same day!!! Stay away from that place, overwriting hours and completely unprofessional behavior!!! I was assured that I will get refunded (as i paid in advance) but i still haven’t and the transaction is posted on my card… Horrible experience!!! Stay away from that place if you need something other than changing a tire!!!

The service counter was very professional and efficient. The time to receive the vehicle (ie. repair time) was excellent. These positives were reflected in my survey performed at the counter upon completion of the service.
The concern was when I inspected the vehicle. The vehicle had finger and palm prints around each of the wheel wells. There is also a dirty hand print on the driver side A-​pillar) and a wipe down of the steering wheel revealed similar cleanliness issues.
I took the vehicle home and cleaned it over the weekend. While washing the vehicle, I noticed damage to the right side rocker panel, where the lift location is for the chassis. It looked like the lift did not clear the rocker panel and damaged the panel. I brought this into the Russo and it was my word vs. their word. They even brought out the tech that performed the service, of course he denied any wrong doing, but while looking at the vehicle, leaned on the car in several places leaving more hand prints.
I’m hoping the service was performed properly, but the impression when you receive a vehicle that is damaged, dirty and/​or marked up, certainly questions the of quality the of repair.

Walked in the door & asked for an oil change. Out the door in 20 minutes, no drama, no runaround. I will be back.

Russo Tires had the tires I needed in stock and at a fair price.
I gave the mechanic the wheel lock to remove the alloy rims, but forgot to tell him about the custom valve stem caps secured by set screws that needed to be loosened first. The mechanic removed the caps by force, severely damaging one of the valve stems as well as gouging the alloy rim with his wrench.
The manager then had the gall to blame the damage on «corrosion» when I know this is not the case as the valve stem caps were relatively new and well-​oiled. OK, it was my bad not telling them about the caps, but they should have noticed that they were secured rather than using brute force to wrench them off.
They offered to replace the badly damaged valve stem with an aftermarket one, but I was concerned about experiencing problems down the road with the TPMS warning system and so I bought an original replacement TPMS sensor unit for them to install.
However, they refused to acknowledge damaging the rim, saying it was my word against theirs. This is not acceptable.
I am saddened to have to give Russo Tire a very poor rating based on this negative experience, but there is no excuse for poor customer service.
If you have a customized or high-​value car, avoid this place.

I just came from Russo tires. I was looking to buy tires and alignment for my truck. I expected to spend $ 2000.00. My truck needs a larger than normal alignment machine. Russo has the type of machine I have been driving 70 miles to have my truck serviced. I asked to speak to an alignment specialist. I was told by the front desk person that their machine would scratch my rims. I can’t believe that a tire business knowing has equipment that damages customers property. I still would have liked to speak to a trained specialist but, that was not an option. Bad customer service and bad equipment equals «Avoid this place».