Ruby Gold Media

I am very unhappy! I spent a lot of time selcting the music I wanted to hear. I chose 2 hours worth of music and in the 4 hours she was there, she did not play all of my songs. Instead, she ate up my music time playing songs that I SPECIFICALLY requested she NOT play. She told me 2 hours before my party that her website was down and that she could not get some of my songs, despite telling me a few days earlier that she already had all of them. I quickly emailed her 3 of them. She said she received them and then only played 1 of them. When I spoke with her, I gave her exact songs I wanted to play in the beginning of the party. Rather than play them, she played a bunch of music I don’t like and/​or didn’t know, including «Great Balls of Fire», which I had specifically requested NOT be played at all. I asked her about my song list and why the songs were suddenly unavailable. She told me she was filling in at the last minute because the original DJ was overbooked. She said she had never even heard of Ruby Gold Media and at that point told me her computer was down and she would not be able to fix it before my party. This was at about 5pm. She was supposed to arrive between 5 and 5:30. How could the original DJ be overbooked? I reserved this with a $ 150 deposit back on August 2 — almost 2 months in advance! I was never informed of any scheduling conflict. I had no idea she was being thrown in at the last minute. I also ordered karaōke. The karaōke portion was very important to me and I stated that to her on the phone as well. She did not bring any song books, so my guests were left to try to come up with songs off the top of their heads and hope she had them. My mother had a very special request. She was presenting me with a family heirloom from my deceased grandmother. She asked the DJ to play the song I had played at her funeral. Although she did play the song, she cut it off about halfway through. I am now being billed repeatedly for the $ 193 balance I paid on September 4, despite trying to contact Ruby Gold Media and sending them the receipt and despite contacting «WePay» as well. I am disputing both the deposit that did not actually reserve my DJ, as it was supposed to, and the remaining balance that was charged for a service that I did not receive as agreed and am unsatisfied with.