River Oaks Marina & Tower

THE worst group EVER! absolutely terrible service, the management is below average intelligence and talk. They do not have their S**** together. Almost impossible to reach management and they constantly changing the rules in the building that do NOT benefir the resident. I do not recommend living here

Sadly, I would like to provide a good review but I cannot. Most of the negative reviews are correct and it makes me wonder why all of a sudden positive reviews are being posted about this complex and «Jillian.» For one, I do like the facility. However, the facility is poorly maintained. The elevators are poorly cleaned and often smell of marijuana. The outdoor areas smell of dog urine and residents do not regularly pick up after their pets as they should. While living here I have made multiple noise complaints about neighbors and complaints about neighbors pouring dirty water onto my balcony. One of the worst problems about the facility is that because it is in close proximity to downtown and fact it is somewhat reasonable in comparison to downtown prices, the resident population is a bit interesting. The worst part is residents do not have any consideration for the property or people here. Unfortunately, that contributes to a lot of the issues I have with the property.
As was mentioned in another comment, the turnover of front desk staff is horrible. I also have had multiple occasions where emails to management were not returned regarding situations or complaints. Recently, there was a dog fight in an elevator where one owner got hurt. Trash is left out in the hallways and the service elevator area smells horrible and has flies swarming all over because of the close proximity to the trash area. Over the course of this past year, there have been multiple fire alarms, many of which were set off by residents (i.e., smoking, grilling near the building) and although you do not have to evacuate, they still awake you. The highway noise is quite difficult to get used to and the air traffic is very loud as well (close proximity to the airport). Planes fly directly overhead. I can hear my neighbors fighting across the hallway while sitting in my living room so get used to some noise. Be aware of apartments that a near busy areas such like the main lobby or the trash shoot as these areas are not the best to live near as sound echoes and the service elevator area is frequented.
The new valet parking is expensive per my taste and this seems to be felt across most residents as there are areas outside of the facility to park on the street but these areas are always full. And Miami parking authority has informed that it is illegal to park there. One resident had her car (Honda) stolen from this area across the street. Multiple break-​ins in that area have happened as well so, unfortunately if you have any guests and want them to safely park they will have to pay. Within a couple months of moving in I had my car hit by a drunk driver, not far from the building. The officer informed that the area/​neighborhood has high rates of drunk driving. It may be a good idea to check out crime rates before looking into living here. Not to say other places in Miami are any better, but it’s worth considering if it’s important to you.
Things I do like are the close proximity to downtown, access to the dolphin expressway (despite the fact there are tolls), maintenance is quick, and I love my view. Also, although the area is not in the best neighborhood I do see changes in the neighborhood over the past 5 years. The park that is down the street is quaint but homeless do sleep and live in the park. I have never had any issues, however.
Be aware if you renew your lease they will increase your rent as has been indicated by other reviewers, even if you are a good tenant. They charge fees for short term lease so be aware. Dish TV is the only option for cable and in Florida this really is not ideal given the amount of storms that roll through. You will loose power on dish network during storms.
If I had to recommend this place to a friend, I would not. I do feel that it is worth a couple hundred more to live in a facility that could provide you with better quality service and a better neighborhood for things to do. If you are an owner of a large dog, the facility does allow large dogs and does not charge pet rent. It may be worth considering if you have a large pet as I do not think many places take large dogs. Also, they may not be as restrictive of breeds as other places as I’ve seen some breeds that are not welcomed by other facilities here.

Had an amazing stay! Jillian was amazing and helped us with everything, and whenever we needed anything. The facilities in the place was beautiful and no loud noises. I work a lot so I like coming home and not hearing people walk above me.
The private River walk is perfect for walking your pets and meeting some of the nice neighbors. I’ve never had a problem with any other dogs or elevators.
There was a day that the elevator is more broken but they were up and fixed within a few hours.
My fiancé is obsessed with the coffee machine downstairs. It’s a nice little bonus to have.
I’ve been in Miami my whole life and I love that it feels like im in Miami. I love that they embraced that and made it feel like a vacation feel of River oaks. And the relaxation options of the hammocks!
We would be renewing our lease but we’re moving to California.
They are also now offering valet for the guests!

Been here for three years and I can say that in the past year it has management has improved tremendously. The entire staff is very attentive and super nice. They also stay on top of everything and give good service.

What an amazing place to live. It is definitely the most economic choice for DT Miami. We have a pool and hot tub and a great gym. The space makes the most sense of all of the place I looked. In Brickell the spaces were weird and none of my furniture would have fit. The ladies in the office make the whole renting experience worthwhile as they treat you professionally unlike most places in Miami. I’m staying and ask for Jillian if you are serious. She is the best!

If you like listening to your neighbour’s sound systems blaring bachata from 11pm to about 3am on the weekends you will definitely enjoy living here. It’s fun to lay awake at night in bed and feel the vibrations of what must be a killer party just a few feet below or to the side of you, who needs sleep anyway? But seriously, I wouldn’t have thought that such a thing would happen so consistently and with such blatant disregard to the other tenants of the building. Complain to the management, I hear you say! Well…

Where should I begin? I resided at River Oaks for over a year & the only thing I actually miss is the view & the large balcony, we lived on the 18^th floor (Not all the apartments have large balconies but ours did). I regret not reading the reviews on Unilocal prior to moving here, & when I did it was too late. Management is a JOKE, their only concern is taking your money. NOTHING is included here, you must pay for water, electricity, trash, parking, barbecue use, theater use, etc. Your only choice of cable /​internet provider is Direct TV because the building has a contract with them, good luck when it’s raining because you’ll lose signal. The parking is a disaster, only the first floor is for visitor parking but it is ALWAYS full because tenants aren’t willing to pay for a 2^nd parking so they take up all the visitors space. If you choose to park outside of the building, then you’re at risk of having your car broken into which tenants have confirmed of this happening to them. Some tenants seem to think that the parking garage is a NASCAR race track because they speed up & down the ramps, not a care in the world. Pets are allowed in the building but some of the tenants do NOT clean up after them. There’s constantly urine on the elevator floors, sometimes even feces. The building provides bags to clean up the feces but people just don’t seem to care & leave it everywhere (this is not the buildings fault). The rent increases after a year, they seem to forget that this is Little Havana NOT BRICKELL OR DOWNTOWN. For the prices that they’re offering, I can find much better units in better areas with more sq. footage & much more included. Also, you have to schedule an appt. with maintenance for the final walk thru of your apt. to make sure everything is left just as it was given to you. Well, when I spoke to the maintenance manager Xavier to schedule, I wanted to schedule for the following day because we were still cleaning up & he asked me if I was sure that I didn’t want to do it that exact moment… I told him we were still cleaning so it wasn’t ready yet, & then he proceeded to tell me that «the majority of the time, tenants do not leave the apt. up to the standards of the building». I asked him what the «standards» were & he said everything needed to be extremely clean, including the grout of the floor. I can ASSURE you that the apt. was NOT given to us in such perfect condition! It was VERY OBVIOUS that they would keep a portion of our security deposit with that response he gave me, it’s all a scam! Sure enough, they kept part of the security deposit, I was not surprised. I would not recommend to anyone to move here!

Where to start, first off, the new management company seems to be worse than the old, it seems as though they feel the need to treat tenants like prisoners or little children instead of paying customers, the hallway rugs are extremely dirty all the time, air conditioner is minimal in halls and most rugs smell humid, the assistant community manager rarely responds to emails regarding issues from tenants (confirmed this was the case with more than five other tenants) and would rather have tenants leave than work a bit to have them extend (I was willing to extend and chose not to simply because of her), I personally had vehicles towed from the building as a tenant and having vehicle registered to building while I was on vacation with no call (but they call when you have a package downstairs), many other tenants have had their own vehicles also towed, the payment portal was down for online payments for over three months for some reason never explained, move in/​move out scheduling is a hassle, now enforcing air conditioner filter changes by building maintenance during the day so you must allow them in while you’re not there or be present (probably noticed they may have fungus/​mold somewhere), the building allows small dogs in regular elevator but the small dogs in the building are the worst behaved (barking/​snarling/​peeing in elevator), bbq requires $ 50 for usage and rarely has a filled tank of gas even with reservation, elevators are slow, need to show ID for picking up packages at front desk, the only internet available for building is terrible, gym equipment is always broken, the only nice staff were the cleaning people and the really nice one is now gone, building allowed a humongous dodge 2500 diesel truck to reserve handicap parking in garage
That’s all I can think of now, if you’re daring, find out for yourself

I resided here. Parking is a HUGE disaster. Residents are animals in the parking garage. If Knowing that the building is full of ‘road raging residents’. the same residents are some of the worst dog owners in Miami. The owners let their dogs urinate and defecate EVERYWHERE! (in the lobby, outside the main front doors and on the property’s grass& gardens WITHOUT picking up after themselves)!. It’s atrocious. The property smells of dog feces and urine. Not to mention the lobby is atrium style so the noise in the lobby resonates… A PENNY dropping on the floor in the lobby sounds as if a bomb is going off, so just imagine when residents walk their misbehaved dogs… Canine world war 3 with deadly (barking) sound effects! The security guards are friendly but their turnover rate is quicker than a double shift at my job leaving them useless. The units are extremely overpriced. Trash, electricity, water, cable nor Internet are included (virtually every place I’ve rented in nearby Brickell included 4 out of 5 of the above so in Miami this is not par for standard). The two elevators (since the service elevator Has been available only 4 ‘rides’ in the last 7 months) are virtually nonexistent since the wait is about ten minutes just to get on not to mention the slowest elevator ride I’ve ever taken. I’ve lived in taller residents with more units and have never had an issue (even living on the 23^rd floor compared to now living on a much lower floor).
I could go on and on

I recently moved in and was quite nervous over the decision i made after i did some research and read the reviews. So after living here i can actually write a more accurate review. To begin i have to give full credit to our new and amazing management. One of the managers lives in the building and as she said «I live here so also take importance of what is happening in my home.» They took on the task of fixing all the horrible problems that the previous management allowed and in my opinion are doing an excellent job.
To begin the pool yes it does not get sunlight all day but seriously if you live in Miami sometimes you want to have a little hideaway from the sun. You get sun from Noon till about 2/​3pm. The pool IS HEATED and very clean at that. Management is also in the process of revamping the pool area.
The gym is also great and open 24 HOURS, they have bought new machines and will be hosting new workout classes such as cross fit since some of our neighbors are instructors already.
The Cleaning crew works around the clock and are very nice. There is no assigned Parking but plenty of parking spaces. We have a beautiful view and are center of the city. Management continues to put in maximum effort into making this building a wonderful place to live in. As a matter of fact they hosted a 1^st annual BBQ to inaugurate our new beautiful bbq grills.
My home is my priority! and i have been fortunate to find a place that makes me not only proud but happy to call home!

I’ve been living here since August of 2013. Do not live here at all costs, it is awful.
First and foremost, the building has poor design. The pool and jacuzzi area does not receive sunlight because the building itself blocks it. Furthermore, I’ve complained about the jacuzzi not working properly (same temperature as the pool) at least 7 times over the course of 4 months, and all I’m ever told is «we’re having a person look at it tomorrow». When it does get fixed, it is no longer functioning in 2 days. Management doesn’t care they have a non working amenity so I gave up.
I pay $ 1900 (technically $ 1800 but its $ 125 for any additional cars you have, and you don’t even have assigned parking) for a 2br apartment with a tiny balcony (so small I have to fit my lawn chair sideways to make it fit). They just started charging for water which means I’m paying $ 2000/​mo + utilities when this place should be worth no more than $ 1500.
They have 1 person working at the front desk, and that person isn’t even present half the time. Guest parking is very limited, and they also do not offer valet. Street parking is also very limited and more importantly, unsafe. I’ve had friends’ cars get broken into when parked on the street.
Their «gym» is really a room with some weights and a couple machines. Very inadequate to say the least.
They have 1 dolly for the entire building for groceries.
The hallways are cleaned once a week at most. I’ve seen random debris and trash littered around that remained for that length of time.
Lastly, the employee turnover rate is insane in this building. None of them know what they’re doing because «I’ve only been here for x months» (Yes I’ve been told this numerous times), and they’re also very unprofessional.
No they do not have a marina, or emergency maintenance.
Only good thing about this building is it has some great maintenance workers.

CONS: The pool/​jacuzzi is not maintained like it should be, nor Is it ever in the sun. The gym is falling apart. No one at concierge speaks English. Thin walls. Dark parking garage.
PROS: the building is beautiful. Gated. Right on the marina with wild life right in the backyard, ex.; turtles, manatees, fish. Big closets. Stainless steel appliances. lenient management.

I have lived at River Oaks since it opened. I was the first one to live in the apartment I have. I must honestly say there are a few things I dont like and I do like from the building. The first is the convenience of living next to the 836 Westbound. I work west so Its easy and fast to get to work. I can say that the security personel is awesome, they are good friends and help with everything. They listen and help, the maintenence crew is always willing to help and they come over and fix anything at whatever time of the night. My apartment is decent and looks nice, the laundry machines are small but I am a single man so I cant complain about it, Laundry day consists of drinking beer and watching tv. I like the «Marina» area, even though no-​one can park their boats there, It has two BBQs with tables and Its kept clean by the cleaning staff. The office people are nice, I cant complain about them either; they take a while to answer questions but are really decent. The media center helps when I need to print something. Now to the complains I have. A long time ago I met a kid, probably 23 years old at the lobby, he had a cool Motorcycle and I complimented his bike. He said that he was the architect of the building, Right then and there I understood where all of the problems came from.
1. If you park on the 2^nd Floor there is only access through One elevator. The service elevator, which means that if the elevator is being used for moving you have to take another elevator to the third floor and walk down the stairs and viceversa. Its not a big deal as I am not too lazy but when you have boxes or groceries its a pain. When I moved in there was a no-​weeked move policy, now they allow moving any day and the elevator is usually blocked.
2. The pool area is nice it has a jacuzzi and a decent seating area but I has a great flaw. And it all comes down to the architect, the pool is on the north side of the building. This means that since we live in the northern hemisphere the sun is almost always on the south of the building. Its under shadow almost all year round. I see women trying to get a tan walking away from the pool to the end of the marina where the building doesn’t cast a shadow. Not even in the early morning is there any direct sunlight. Only during summer when the sun is almost at the center of the sky we get direct sunlight. But lets face it, this is miami, its sunny all year round and the pool should be used all year round.
3. The gym is small, not the best in the world but it has some weights and cardio equipment that work for you. I used to use the gym there but after the first 6 months the weights started to dissapear. Some one stole a bunch of barbells, that only gives me a nice idea of the kinds of neighbors I have.
4. The neighbors: when I first moved in they had a 500 deposit to move in policy wich was great, But because the down payment was so small a bunch of classles people with limited education moved in. The halls are completely intoxicated with the aroma of marijuana. One time I came in with a date at 4 am and when the elevator opened a couple was having sex on the elevator. It is very common for some transgenders to go up to the last floor of the garage in their very nice convertible, crank up the music and sing out loud for all the neighbors to see at 2 am on a friday. Now I cant say that all the neighbors are like this but some are. They ever write on the walls, things like I love you so and so, and pen drawings cover the walls in common areas.
5. Th garage gets flooded, I believe this has to do with the architect, he did not put any drainage on the garage floor.
6. Parking for guests is a pain, there isnt any parking ever, people have to park on the streeet, and lets face it, the building is kinda nice but its in the middle of the hood. A few days ago I noticed that a neighbor that has an oversized truck was assigned a space in the guest parking area limiting the amount of parking even more.
7. The Theater Room, I have never used it. they charge 50 dollars to use it and a 500 deposit. I used to live in a building in brickell where this was free. FREE.
8.To rent the party room is 200 for 3 hours!!! this is crazy!!! its cheaper to rent a restaurant and do a party. for a good party you must be willing to fork out 600 dollars. Its been used 6 times tops since 2 years ago.
9. There are no drawers in my kitchen. NONE. can someone explain this to me?
10 the shades and finishes of the apartment are sub-​par. The toilets and sinks are the cheap kind. You cannot call this Luxury living.
11. I hear all of my neighbors conversations though the air ducts. I bet they do the same, the walls are paper thin and we hear each other have sex. ITs also annoying if they have a barking dog.
12. There is a dolly to move things around but it has no basket, not good fror groceries.
Im used to living there by now, but I will move back to brickell soon and I cant wait!
If you find something better take it.

You must first know that this is a condo crash property that went bankrupt during construction. It was purchased at a discount and finished very, very cheaply. There is no marina (and it’s not coming soon) because the inlet waters are too shallow and there’s no funds (nor plans) to dredge the sand and rock.
The tile, while a decent looking one for this price point, is laid directly on the concrete without cork or underlayment. This is very important to note if you don’t like a lot of excessive and unnecessary noise. Also, the sound transfer from next door neighbors is also pretty alarming. Even many common everyday sounds are easily heard.
The gym is an absolute disgrace, take a look at how the two filthy treadmills are connected to power: (
) That’s a disaster waiting to happen! The gym is nowhere near «state of the art» in fact, it’s a joke.
The hallways are all pretty filthy, warm, humid and most smell like wet dog. Here’s what a typical hallway looks like: (
) To River Oaks’ credit, the carpets were just shampooed again. They had them shampooed about a month ago, but had to waste some more money on another round because the previous company (much like the management) had no observation skills and lacked experience.
Most of the building’s filth gets tracked-​in from the parking garage, but don’t try telling the management team that, they’ll just balk in your face and proclaim that they know best and you’re a mere pissant with no knowledge. The parking garage floods on levels 4, 5 and 6 after a moderate rain shower (
) and is a wonderful breeding ground for mosquitoes! By the way, that photo was taken after the rain had stopped for three days. Maybe they should rename themselves River Oaks Tower & Mosquito Cove! I mean, afterall, that «marina» misnomer is pretty pathetic and people are damn sick of being tricked.
Many people visiting River Oaks will notice that the two and three bedroom units have teeny tiny additional bedrooms. The master bedroom is of a decent size however. Also note that bedroom doors have an air vent cut into the bottom of the door which makes a roommate situation pretty torturous and noisy. It’s like having no door at all!
No separate dining room in any unit and also bar length is not sufficient for barstools.
Bathtub is small and even a 5’4″ mujercita will have trouble fitting in it. Penthouse units, however, have separate tile showers.
Blinds are the absolute cheapest garbage available.
Washer and dryer are hideously small and after three pairs of jeans it is considered full. The dishwasher should not be run if you’re trying to watch TV or listen to music – it is futile as the dishwasher is the cheapest model available in the country – very loud. And, no, I’m not exaggerating or joking.
Balconies are not tiled and will gather a lot of soot/​black carbon particles from the passing airplanes, so if you like to keep a clean home, the balcony maintenance will be horrorously fun as you’ll need to make quite the «splash» on your neighbors below. The best bet is to wait until it’s raining so as to not disturb anyone.
Location is so-​so, one can access UM Hospitals, the 826 and the 836 easily but that ease becomes a headache when the Miami Marlins are playing games. The entire neighborhood becomes a giant free parking lot for the stadium and a traffic nightmare worse than Aventura during noche buena! The location isn’t very convenient to much else other than Walgreen’s, Wendy’s and a Chase bank branch. Not exactly the things one needs for life. Some call it ghetto… I’m on the fence on that one!
Also, you are not able to connect your own Internet service. There is no AT&T (it’s blocked by the property managers as they have an archaic contract in place) and there’s no Comcast, so don’t have any high hopes of having an Internet speed of more than 9.0 Mbps downstream and 0.9 Mbps upstream. Welcome to Internet speeds of 2001!
Quite a few dog owners allow their pets to run amok on the property. Many are lazy are refuse to take their full size dogs on a real walk of 1 mile or more… they just turn them loose on the 0.15 acres of grass along the miniscule «river walk». The result is ruined plants all around the property and a terrible assortment of dog droppings and that disgusting urine smell.
Water pressure is very low at this property and as I was leaving they were planning on charging for water service. They recently installed water meters but told the residents that it was a plumbing repair.
And yeah, there are floor to ceiling glass windows in a few units, but who cares when they’re only cleaned once a year?! I really enjoyed looking at dead bird guts for six months on a window that was unreachable from my balcony.
I left when my rental rate was going to increase by 22%… that was a colossal joke. I’m glad a lot of people moved out of that hell hole.
The building is now full of people priced-​out of Brickell.

This new luxury community RIVER OAKS MARINA & TOWER has top to bottom glass windows and most units have a nice view of either the city or the Miami river. It is a very nice size building… not too small and not too big, almost like living in a hotel, also quite and clean. It is also pet-​friendly and there is concierge and security 24hrs. The internet connection has been upgraded and the feedback from residents indicates it is working very good. there is free wifi on all common areas and the biz center. The management team is working constantly at making improvements for the residents and ensuring they are happy living here.

Have fun in this hell hole. Management is the absolute worst. If you have a problem, good luck getting anyone to give a sh! t about it. Hope your upstairs neighbor doesn’t have a dog that they leave outside ²⁴⁄₇ (like most scumbag pet owners in the building). If they do, then plan to never use your balcony, as they will likely wash all the filth down to your balcony (I’ll add the pictures of my balcony). Next, sit back and enjoy while they nickle and dime you to death for anything additional you need (parking decal, replacement fob, changing phone number at the box). Fine, marina living, with selfish and inconsiderate degenerate neighbors. You’ve been warned, stay far away from this place or you will regret every day of it!

Honestly this place is just the worst building I’ve ever lived anywhere. The ONLY thing they have going for them is the location can’t be beat.
If you’re going to tour this property, insist on seeing everything. check out the «state of the art fitness centre», the [for rent only] clubhouse room, the [for rent only] cinema, and the various hallways and garage. The cleanliness is atrocious despite their efforts to keep it clean.
If you require access to modern technology, River Oaks will not be able to accommodate you. Their only Internet Service Provider, DirectPlus, is barely capable of pushing out 10mbps/1.5mbps maximum and frequently experiences disconnects. They also seem to have some sort of a billing problem that results in you ending up being 90+ days overdue despite having a credit card on file.
Security, though they’re lovely people, only speak Spanish which makes it difficult for gringos like myself to communicate.
This building is full of a lot of trash people. A few examples I’ve witnessed that leads me to believe this are:
Repeat domestic violence incidents
The elevators always smell like marijuana and/​or alcohol in the evenings
The people trash the pool area on any decent day with their families of 40+ people
The garage is always littered with garbage
There is always screaming or barking
Of course not all the people here are this horrible. there are quite a few very nice ones. but the above is present just enough to bother me and ultimately forced me to break my contract early to get the hell out of there.
Sorry, but I would not recommend this property to anyone but those I hate most.