Rios Pet Spa and Boarding

Best groomers ever! Patricia and her staff know exactly how to groom according to breed standard. I’ve tried two other places and was not happy with the grooming. Thank you Patricia and Bianca. I never have to worry when Trinket comes to you for a bath and cut. You are the best!
Lauren
Miami, FL

Rio’s is my go-​to place for dog-boarding.Bianca was very good with my chihuahua Trixie and I reccommend her highly. Also i was a bit late on Saturday, May 30 because i was unaware they closed at 6, but Patricia made an exception and opened the door for me. She was very accommodating and let me drop off my pets. I’ll definitely recommend this place!

Absolute best place to board your dog!
The staff are personable and take the best care for my dog and they even remembered her name after the first visit!
Whenever I leave my dog at boarding, she comes back stressed out and smelling dirty, but not when I leave her at Rio’s. She is always happy and tired when she comes home, and smells like the groomer (because they also have a groomer stationed right there).
I leave my dog at their daycare at least once a week and she comes back happy every time.
Not to mention, that their prices are the best in the area because all other boarding facilities charge high fees + daycare + overnight, while Rio’s only charges one rate per service (which are cheap in comparison).
Definitely my go-​to place for doggy day care, boarding, and grooming.

I love love love rio! I have had bad experiences at other groomers and never had one at rio in the 7 years we have been going. The place is super clean and the staff is super friendly. I have never used the boarding overnight but with the care they show my little baby you can guarantee if i ever had to go out of town without her that i would leave her at rio.

We have been leaving our dog here for years to get her hair cut; our dog is not the easiest to work with and we have never had a problem with her at rio. The ladies are great and very friendly; I will continue to bring my dog here!

I take my pom here all the time, they do a fab job!

I’ve been here a few times and never had a problem when I went on Saturdays but today there were different people working and I’ll never return.
When I got there, there was a frazzled girl telling me how much she hates her coworkers and how she had a terrible morning. I should’ve left then when I started feeling uncomfortable.
I left my dog and when I went to pick him up he looked great (with the exception of a knick under his tail) but they tried convincing me that my dog had fleas. I was so confused because if he was «infested» as they say, why wasn’t he scratching himself and why did my vet not mention this infestation two days prior? My vet did a full body check up, and he was fine. But supposedly he was «covered» head to toe.
The thing that really got me is that instead of walking him out through the door as usual, they threw him out the viewing WINDOW to me. He’s 35 pounds and not easy to lift let alone lift THROUGH A WINDOW! He fell to the floor. I was speechless.
At this point I was so confused I paid and left.
My boyfriends dog also was treated poorly here as well. She has hip problems and he saw them lifting her legs up roughly to groom her even after telling the groomers not to do so.

I couldn’t be more disappointed of this place. It is real simple, if you have no experience doing something you should ask or at least read about it first!
Took my husky for a bath and a trim and I got back my dog with a boxer’s style cut! They completely ruin my puppy’s fur, it was so bad that he had a Pomeranian style cut on hair and tail! Imagine this on a full grown 80lb dog!
You should NEVER cut a husky’s hair, we only trim for looks and hygiene and this is something every groomer should know. Of course we are not coming back and would really recommend the owner to have the staff trained for these kind of things.

I came to northern Miami beach for vacation and I needed a safe place I could leave my dog for a few hours while I went to see some of the sight the city had to offer. After reviewing other pet boarding sites I decided to go to Rios pet spa and boarding. My dog has separation anxiety and it was good to see that there were other dogs for him to play with. I felt very comfortable with Bianca and the rest of the staff and I saw that the other dogs there were running around playing with each other. The price for a day of boarding was very reasonable and like I said before the staff was vey friendly. There is a separate area for small dogs as my dog is only 11 pounds.
If you really need a place to drop off your dog I really recommend this place, and if I ever come back to visit I will definitely drop off my dog here.

I can kick myself for not reading reviews prior to bringing my dog to be groomed at Rio’s. The reason I was impressed upon my first visit (prior to our appointment) was because the other dogs in the facility seemed to be enjoying themselves. Rio’s does offer day care options. However, I did not visit for social reasons, just for grooming. I have a rare breed and have been to groomers who honestly admit up front that they have not had experience grooming this breed. This was not the case here. I asked about Patricia’s knowledge of grooming this breed and she said that she was familiar with it. I suggested checking out the internet and looking at pictures. I spent some time with her explaining what needed to be done (Detailed list) and she asked to keep the picture which I showed her.
1.While I appreciated the length of time she spent grooming, the final cut was not that of my dog’s breed. He looked like a poodle/​bichon ??? and he is not either.
2. She quoted me a price of $ 60 for a medium sized dog and suggested that I use the additional $ 10 discount for first time clients. She ultimately charged me $ 80. I believe that considering the amount of time and effort she spent with m dog that I didn’t mind the price as much as I do not agree with the way the charge was made. This looks similar to another person’s post.
3. There was a bloody cut on his scrotum and I was not told about it when I picked up my dog.

I have been going to Rios for 9 years and not once have I had a complain. Patrice, who is the owner, treats my dog sambuca with the same love and attention we give her at home. As for grooming sambuca comes out looking like a happy puppy. Bow and all. They are never rushed. As for the boarding, it is cageless. Which is a huge plus for me. Animals have a small swimming pool in backyard as well as a couch to lounge around. Including a TV. I highly recommend Rios.

I read some reviews before coming here and because this is Florida obviously the reviews were limited and mixed. Decided to take a chance since options here are limited to begin with.
As Cody and I walked up to the door, Cody started panicking and wanted to head back inside the car. I’ve taken him to several other groomers and that was the first time he reacted like that. I should have listened to him because he must have got the sense that he was not going to enjoy his visit. After a couple of hours Cody’s grooming services was done.
First lets start with payment: I had a $ 10 off grooming service coupon. When I called over the phone I was quoted at $ 55 for a medium sized dog with medium length hair. So I expected to pay $ 45 for the services, but she decides to up charge me and tell me the the service was $ 65 so that she can still get her $ 55. Fine, No tip for you then.
Second, the grooming service was terrible with uneven spots all over. I had to do some touch ups when we got home while other areas we were just going to have to wait until the fur grew out. The thing that upset me the most were the small cuts and irritation marks that showed up on his body the next day. Definitely not coming back to this location, and if you love your pet I advise you not to either.

I took my dog to Rio’s last year and the lady called me and said, «You’re dog is ready to be picked up.» I went to pick up my dog… and she hands me a random dog and says, «Here you go, your dog is ready!» I reply.“Um. that’s not my dog…” So yeah. I’ll never be back there.

I have searched all over North Miami/​Aventura area for a good groomer and this place is the best. Our dog gets excited when we pull up.

Been taking my dog here for years. He’s a bulldog with delicate health issues and a tad of a overwhelming temper. They treat him like royalty and he loves it. Whenever I bring him there he behaves as if I had just told him we were going to a walk.

I got my cat groomed here for the first time and it was great experience for both of us. The lady was very helpful and attentive and you can really tell she loves animal. I will definitely be back again.
The only reason I didn’t give it 5 stars is because it is kinda pricey but besides that she gave me a pick up time and he was ready to go smelling and looking great 8)
Thanks

My dog Amber comes to Rio’s every day and she LOVES it! She likes to play with all the other dogs. We have never had a problem — and the best thing is that she just walks in without any prodding — and goes right on through to play with her doggy friends! It makes me feel good to know that she like to come here. The grooming is great — they do a wonderful job, and the people are very friendly! They know how to handle all kinds of breeds and temperments, so I trust them.

I miss Rio’s where I used to take my pom and yorkie.
Never had any problems, the price was reasonable, and you can drop your dog’s off whenever.
My pom once got an ear infection from water getting in his ear, but that could have happened on my watch at home so I don’t attribute it to Rio’s.
Overall great place, friendly owner who treats all of the dogs like her own, good people.

I love Rio’s Pet Spa! The owner and everyone who works there are so nice. The owner takes pictures and videos of your dog during their stay there, so you can see how much fun they had while they were there. My maltese mix is not very welcoming to strangers, but she loved everyone at Rio’s right away. She’s very clingy to me, but when I took her there she immediately ran off with the other dogs in the backyard and was playing and having a great time. She didn’t even notice when I left! I will take my dog to Rio’s any time I go out of town because I know she is well taken care of, and more importantly she has fun!

I took my 4lb Maltese here, she is a very friendly dog, loves to be around people and has never ever bit anyone, and I mean never, not even when people have pulled her hair by mistake, or done anything that could potentially really bother her.
When I took her here, I showed them a picture of exactly how I wanted her groomed, the lady was extremely nice and sweet, and acknowledged what I wanted, when I came back she looked like a lion, her body was shaved and her face was very furry and long AND she had a one inch cut on her arm. I had to have them take her back and cut her face again and left. I just didn’t want to be there anymore after they had cut her and after she claimed this happened because she was trying to bite the groomer… hmmmm. If you made a mistake, apologize and move on, don’t blame it on the dog. I have been to many places where I can see her getting groomed through the glass and she is never trying to run away or trying to bite, always very intimidated and quiet. I have to give points for the owner being very nice, but that’s about it, I never want to take Abby there again.