This Radio Shake is small but is gets the job done. I walk in and I was greeted by a young that was very helpful she tried to sell me every damn phone accessory in the whole building im not mad at her because I know she gets commission off her sales so I respect her hustle. I ended up getting an HTCEVO for my mother because she keep asking for one so I got it for her. The young lady activated the phone for me and I was in and out within 15 minutes. Before I forget they have soooo many new policies that deal with fraud that makes you feel a little comfortable that they go further to protect you from fraud, but at the same time it can be a hassle. They first have you sign a waiver stating that you are allowing them to scan the back of your license, then you need to show to forms of id and both workers have to okay what you have given them. So thats kool but it makes the process longer. I still will come back.