Pucci’s Pizza

Swung through here on the way home from a soirée. Pucci never fails to deliver an awesome slice of the pie!
Slices are large, crisp out the oven and topped with just the right amounts of cheese and sauce. Said sauce is not too sweet or salty. The mozz is gooey and delightful.
If you are going down Biscayne and see a parking spot near Pucci I suggest you make a pit stop and grab some triangular fuel for your tummy.
Unlike some of the other reviewers on here; I had no issues with the employees. There was no attitude given to me at all. In fact, the two women behind the counter were both pleasant and funny even.
YMMV…
Plain and simple. Walk in, get pizza, walk out!

Great pizza, consistent, and conveniently located. Three times, same awesome taste. This is a very casual place, and service might not be 5 stars, but the pizza is always good, and made of fresh ingredients. I really liked the ranch chicken and bacon, sooo crispy, I feel like having one slide right now just by writing this. Enjoy!

Waited an hour for the wrong order. Pizza quality is equal to dominos at twice the price. Canoli was sloppy. But hey at least it showed up.

The pizza is barely passable, but I’m just judging a slice from a pie that has been sitting in the case for awhile.
I want to try to be helpful here because I like to see a small business succeed.
Pucci’s: immediately cease serving the premade Strombolis by nuking them before finishing in pizza oven.
Taste it yourself. You can’t microwave pizza dough/​crust!

You want pizza in 2hrs? This is your spot. Slow service with individuals who could care less about it. You would imagine the owners of this place would read the reviews and do something about it, however after three years they haven’t.
Good pizza but better service and probably hygiene available. No gloves in sight, flys roaming without a worry.

Overpriced pizza for below average taste. Puccis carisma is not in the sauce. He may know a lot of A listers but does not put effort in making this classic any tastier.

I ordered a pizza here on a late Sunday night. For the price, you should search other options. The pizza just wasn’t that flavorful. I had the meatball & ricotta and just wasn’t satisfied with the pizza because it was bland. One thing I will acknowledge is that the delivery driver went to the ends of the earth to get my food to me on time. On top of that, he rode his moped in the rain. Thanks delivery guy!

Wow. We’ve lived in the area for over 4 years & for some reason never ordered from this place. We ordered from Brad who was juggling covering walk in orders when Diana was taking phone orders while he made the pizzas & garlic rolls. Diana was back at the register quickly to ring us up & was very sweet. The pizza was amazing! Thank you Brad! We watched as this guy busted his butt. He’s a very hard worker. Pay close attention to the flavor of the sauce on the pizza, it’s amazing.
My family owned a chain of pizza places & Italian restaurants & I was impressed by the care & pride that Brad took in his pizza. We overheard him say that he had removed old slices as he would not serve pizza that sat too long. That was something that my family did. This is now the only place that we will go to get pizza in Miami because I know that there is no 2^nd best here. Thank you Brad for an amazing pizza!

My go to place to order pizza.
I like Brooklyn style pizza and this ones are big and good.
Good cheese and ingredients, great time you can order late night.
I love the Pepperoni pizza
Next time you get a craving from the TV, this is the spot where you will get what the tv and your mind are thinking.

Forget it. I didn’t even get a chance to taste their pizza; the guy answering the phones is super rude. He answers questions by shouting «No!» What the hell Pucci’s? Get your crap together. Listen to the reviews on here because you guys suck.

Oh Pucci’s how hard you have fallen…
I used to love this place. Delivery was not only quick, it was also friendly. The people that used to work here seemed to value the neighborhood vibe. Now, the individuals who work here are literally the reason that this place is going under. (Neighborhood rumor is that this is about to become a 305 ceviche)
The last time I was in Pucci’s was well during their business hours. The service I received was a service that if I was not the person I am, I probably would have been more confrontational. After walking in during their business hours with my husband, brother-​in-​law and myself, we were bluntly ignored for at least a good ten minutes. When I say bluntly, I mean that the staff made numerous amounts of eye contact with me (all three of them) and refused to come up to the registered to take our order for three slices of CHEESE! Nothing complex, just cheese. It was already made sitting there next to my frustrated face behind the glass. All their lazy selves had to do was throw it into an oven to heat it. Instead the leader of the lazies gave me an extremely AGGRESSIVE motion that basically said «get out».
I’m really sorry that I wanted to give you MONEY… you know, to support your FAILING BUSINESS! The only light at the end of this tunnel is that this place is going under which means their terrible staff will be without a job. I’m sure their under qualifying skills will land them a job in a year or so.

This business lacks the most essential part of running and staying in business: CUSTOMER SERVICE. Patrons should be acknowledge, made feel welcome and above all treated with integrity. When someone walks in to order a simple slice of Pizza and is ignored for over 5 minutes and then rudely acknowledge like I’m a nuisance, that person will walk out and leave you a 1 star Unilocal review. Don’t look so surprise Pucci — get your act together or you will go out of business.

Don’t let the low reviews fool you. I ordered a buffalo chicken pizza, Caesar salad and a cannoli and everything was very good. Whenever I’m craving a quick pizza it’s Pucci’s! I do have to shout out the delivery guy Hawk for providing very efficient and A+ service upon delivery making sure everything is correct and up to par. There needs to be more delivery guys like him out there.

Wow! I live two blocks away and its been 2 hours and 40 minutes (no exaggeration) since we ordered 3 slices, still nothing! In the middle of the day!
They keep saying its on the way, 5 more minutes. But I’m literally two blocks away. On top of it they refuse to apologize or give a reason or credit card refund, just say «it’s coming»

Service is average, don’t expect much, but pizza is good. My favorite is their spaghetti and meat balls, which is served super hot. You will need to wait a few minutes before you can begin eating the dish so that you avoid getting your tongue burned, trust me it happened to me before. The spot is conveniently located for me during lunch I am a regular!

It is SO unfortunate that this place cant get their shit together.
I only discovered Pucci’s when I started working in Marina Blue, even though I’ve lived just down the street for 3 years. The first time I tried the pizza, I thought, HALLELUJAH! The pizza is delicious and we wouldn’t have to order Papa Johns anymore.
As an employee in the building, I’ve had a slice here and there for work, which is never really a problem, because let’s be honest, how hard is it to prepare one slice of pizza.
My problem with this business is its customer service and delivery/​pick up service, as so many of the other reviewers below me.
My husband an I live on a complicated street so we tend to avoid delivery. We typically call ahead and order our pizza and pick it up.
The first time we called and ordered a Pucci’s take out was a couple of months ago. We ordered half cheese half pepperoni (our usual). When we arrived to pick it up, it was only pepperoni, and they had to remake it.
No problem, we are all human and mistakes happen.
Second time we ordered a pie from Pucci’s, SAME story.
Must just be a coincidence.
Last night, we placed an order for a medium cheese pizza. We got caught up watching a movie and headed about 30 minutes after placing the order to pick it up. When my husband walked in the door, and said he was there to pick up our order, the cashier looked at him as though she knew nothing about the order. Apparently the ticket was misplaced or something, but the pizza never got made. My husband walked out and we went to Papa Johns.
Aside from the delivery service being an ABSOLUTE JOKE, I was there this past Friday for lunch, picking up a salad and 2 meatballs. It took 20 minutes for the person to throw together some lettuce and tomatoes and pack up the pre-​made meatballs. Probably because they prepared the person in line behind me’s food first.
Pucci’s you have lost a customer. You are very lucky your business is something so simple as a slice of pizza, because if you were a fully functioning restaurant, you would be out of business. The traffic from the building and American Airlines Arena keeps you alive, but it is ONLY that. Your staff has a piss-​poor attitude all the time, they work with NO sense of urgency or hustle, and your customer service is laughable.

Messy careless mess. Ask for a cheese pizza w mushrooms spinach n some
Ricotta. It wasn’t edible I had to dump ricotta off they put it on so carelessly very disappointed there was burnt left over food in the oven apparently because it was all burnt bitter pieces on the crust. The crust was good and Italian cookies.

It pains me to write this, but I’ve given them so many chances in the 4 months I’ve lived in Downtown Miami. A friend of mine recommended Pucci’s to me when I moved downtown.
The food that I’ve had has been pretty good overall — I love the chicken parm sub, garlic rolls and the red, white and green pizza. I gave the calzone a shot last week and it was decent for a calzone — and well priced for the size you get. Cannoli was good.
But with me, service is key. It’s all about customer service when I like a place. I’ve only ordered delivery — over the phone, through the website and with GrubHub. The GrubHub drivers are always rude. The Pucci’s employees always make you feel bad you’re calling «because they’re busy.»
But let me get to my experiences. They’ve messed my order up several times now. The ones I remember… Once, they took 2 hours to deliver my food. The employees didn’t know where their delivery driver was when I called — and they didn’t seem to care until I kept calling back every ten minutes saying my food still hadn’t come. They told me they couldn’t get a hold of their own driver. Finally the manager said he wasn’t charging me bc I said I was scared to eat the food once it arrived. The delivery driver was high as a kite and couldn’t figure out the buzz box. The food was cold of course, and they forgot my extra sauce I asked for.
A time before that, they sent me the wrong kind of pizza. Luckily it was the same price and I liked the toppings — but when I called to tell them, they didn’t offer to bring me the right pizza or compensate me for their mistake. Big fail.
On my birthday, they sent me a meatball parm sub instead of a chicken parm sub. Since I’d had so many problems previously, I called immediately to tell them that they messed up again. Keep in kind I actually stayed really nice and calm even though they’ve messed my orders up so many times — and it was my birthday take out treat to myself. They also forgot extra sauces again. This time, the guy offered to bring a new sandwich, apologized — I said it was okay and Id eat it, but that I may not be able to keep them as a client bc of all the mistakes. The employee said «give me your number and name — next order is 20% off.» He assured me as long as I called to place my order that they would take care of me.
I was starving and lazy, and called last Saturday night to try a calzone and my yummy chicken parm sub with the discount. The guy on the phone who tooka order got the manager when I mentioned my discount — and the manager was rude as hell. He gave me attitude about being too busy to deal with the discount. Then when I called him out for being rude, he said «fine fine 30% off» and started hanging up on me before even asking me how I was paying or telling me how long.
The poor delivery guy was the same one who took my order initially, and he was apologizing for his shitty manager’s attitude when he knocked on my door. I nicely said it was probably last time ordering from them — not bc of the food but bc of the rudeness and incompetence. He said he understood and apologized for his coworkers. He looked really frustrated. I gave him a good tip bc I felt bad for him.
I kind of want to visit in person to see how they run things so I can decide if I’ll ever give them a chance again. It’s a shame there aren’t really other pizza places downtown with good prices and better customer service. I hate chain pizza.

Worst service ever. Just because you’re open late doesn’t mean you can be assholes to your employees and customers. I watched the cook throw a temper tantrum and start cursing at everyone in the place. My $ 5 über ride to a better late night option saved me from eating this shitty pizza. Don’t waste your time.

WORST Take-​Out. Not a fan. I asked my wife how she liked it and she said, «It tastes like a smelly foot». I then asked, «You know what a smelly foot tastes like?», to which she replied that the meetball sub smells like a smelly foot so it tastes like a smelly foot. ‘Nuff said.
There is better stuff out there.