Public Storage

After moving from 69^th street this location is the St Regis! The staff are happy, helpful and actually answer a phone! the facility is clean and EASILY accessible.

I am transitioning from another state and stopped in to check out the place. I was pleasantly surprised by the friendly staff Candy and Traci. Candy was courteous, knowledgeable and tentative to my storage needs. Great job!

My wife and I met with Karey and Caridad yesterday at the Public Storage at Biscayne and 115. They were very attentive, making our renting a unit a breeze as well as a pleasant experience. The facility is clean and secure.

Terrible costumer service. Firstly, I was literally forced to buy a box from them, which make me feel incredibly stupid. Secondly, after been treated very rudely by their customer service over the phone; I decided to cancel my reservation and the way Traci treated me was just unbelievably uncomfortable. Be aware and don’t fall for the fake jokes and over the top humor between the Traci and Candy (the two ladies at the front desk). Terrible Company to do business with.

If I could give this place zero stars, I would.
The facility itself is creepily quiet, didn’t seem all too safe or secure to me.
My experience here was a total NIGHTMARE. The associates are literally put on the job, alone, with no supervisor on their first and second day since hiring. Thus explains their lack of knowledge, poor customer service skills and deceitful selling techniques. Was told one thing, then my credit card was charged way more than I agreed to. When I asked for a refund I was told it was not possible by the newly hired associate who then had to call her district manager. They went back and forth for — I KID YOU NOT — an hour and a half while I waited in the creepily quiet lobby waiting for a solution. Long story short, there was no solution. After being put on the associate’s cell phone with the district manager who continuously passed the blame to myself, he claimed the refund went through and sent me on my way with no evidence or receipt. Didn’t want to waste any more of my time or energy, so I went to another facility.
Received my CC statement and of course the refund was not there. Called corporate who also was not surprisingly unhelpful. Was told to contact the district manager. Did so, and he played the blame game again.
The bottom line is, this place is a total mess. Nobody has their shit together and honestly, when it comes down to putting your entire life’s possessions and belongings into someone else’s hands, this is NOT the spot. I wouldn’t trust this company with a paperclip.

Public Storage at 11 501 Biscayne Blvd. in North Miami is great. Very clean and well kept. The manager Traci Curz is amazing. She is professional, helpful and very informative and easy to talk to. Highly recommend this location if you are looking for storage space.

I have a unit at this location and found this paper. When something like this happens customers should be notified and aware of it. I have noticed that there’s no cameras inside the storage, only on certain parts. This is something that should be in plan since theft has been going on at this location. At the end of the day we are paying for our items to be stored not stolen.

I had just moved to the area and was looking for a cheap place to store only a few items until finding a permanent residence. I researched all different storage units online but the experience I had with Public Storage from the very beginning was much different from the rest. Customer service is great!
Tracy and Candy really love their job and interacting with their customers! They were very helpful and made sure you were taken care of. They made the process painless and not a hassle what so ever.
They also had a special going on that you could rent any unit for just $ 1. This was awesome because of the short amount of time I actually needed the unit.

Public Storage is the perfect storage if you are looking for: a control temperature storage, security on your belongings inside the storage, great customer service.
One of the things that I like the most is that I had to set an appointment and go to see the actual the storage, otherwise I would have not being able to rent it…
Tracy helped me and gave me a tour and I am very happy with it!!!
Thank you :)