Public Storage

Needed storage asap and went for the $ 1 first month special. We went to the other public storage place on the same street twice but was greeted both times by a sign saying be back in 45 min. Okkk. Went to this location.
The only unit they had had 2 doors meaning you needed to buy 2 locks. The district Mgr was nice enough to give us the 2^nd lock free. No carts available unless someone is in the office. Carts are locked at all other times.
The problem is, it seems the office is closed quite a bit. With signs on the door saying when they’ll be back but it just seems everytime I go there no one is there to help me… The district manager said that the office is periodically closed throughout the day, which is quite annoying because you don’t know when exactly it will be closed and if you will be able to be helped. This can be especially aggravating when you have a trunk full of stuff to move. For 190 bucks a month for a small unit, I expect better service.
Also, the security door where people can walk through from the street was wide open. And no one in the office. Doesn’t make me feel very secure…

Great help — great experience with Rafael

Very convenient location in the Grove. Staff was very helpful and polite, especially as I arrived right before closing to open my account and secure a storage unit. The only downsides with this location are that:
— The restroom has been incredibly dirty the three times that I’ve used it.
— The water fountain has been broken during the same time period.
— There are very few carts available, so depending on how many people are using them you may have to wait ~30 mins. to move heavy objects.
Aside from the location, Public Storage is not very upfront with costs as the website quoted a very low price for the first month ($ 1) which ended up coming to $ 54 after adding insurance, the admin fee, and paying for the $ 19.25 lock that you must either buy on-​the-​spot or wait to open your account until you have your own. And the monthly price went from $ 47 to $ 58 after adding the required insurance that is not advertised online.
All in all, good service and decent facility, but the business itself is not completely transparent regarding its pricing.

I went to public storage because I needed to do a move on short notice. It was just before closing, but Vicky waited for me. She was great. Extremely helpful and efficient. The next day, I had to switch to a larger unit. Luckily Rolando and Carlos were working and helped me out. These employees all provided such good service that I made sure to take their names. They were really exceptionally friendly, and got the job done quickly. I definitely got the vibe that they actually cared and were willing to go the extra mile. Would definitely use this public storage again.