Pollo Tropical

There are always long lines. The lines move slowly and it takes even longer for your order to be ready to be picked up. A good five to ten minute wait will suffice for how long you can sit down at a table before your order is ready. There are big, live flies flying around the reataurant. Be weary of there presence if you are dining in since they seem to like to land on your food. When ordering, if you are a non Spanish speaker, good luck ordering your food because most workers speak only Spanish or have a strong accent when speaking English. Don’t get annoyed when they give you an annoyed face cause they don’t understand you. Just be patient and ask around for someone to translate or say your order more clearly and slowly, articulate your words, it’ll help. They got our order wrong and it was difficult getting it corrected since we could not communicate with them what we originally wanted.

En realidad un mal servicio y al parecer estamos en Cuba no echan lo que es al respecto del pollo para mi es una falta de respeto

Just had the worst pollo tropical meal ever from this location. Got 3 tropichops through the drive through. When I get home I find the brown rice is hard, not enough black beans and everything was quite bland. Never going to this location again.

This place is nasty and very dirty. Service was good.

Disgusting… disgusting…disgusting!!! Went into Pollo Tropical on ⁵⁶⁄₁₃₉ in West Kendall this past Friday night 10/​24/​2014 between 8:20 — 8:30 pm to pick up dinner for my wife, son and myself. My order is to go and several others are waiting in queue for the orders.
A lady having dinner in the restaurant; walks up to the counter with her plate, (missing half of the side dishes and only having one piece left of her grilled chicken dinner) to request to change the thigh for a «pierna» leg. The attendant thinks nothing of if, takes the piece of chicken from the ladies plate and puts it back in the tray of freshly cooked chicken, then pulls a leg from the same tray, puts it on the plate and serves it back to the lady… another satisfied customer?
Meanwhile at least four of us in the queue start chatting amongst us in total disbelief of what we just witnessed, some nearly vomiting… She put the chicken from the customers used plate back in with fresh cooked chicken to serve to someone else!
Seriously don’t go there, this place is a serious health risk and should be closed until a new management team and crew is brought in. I will not go to any Pollo Tropical ever again… I was a regular customer having eaten at various Pollo tropicals once a week for more than10 years… Disgusting!

Every time I have come to this Pollo Tropical, they forget part of the order. It’s worse when it’s through the drive thru because then when you come back, they deny they didn’t give it to you. When they forget while you are there, they give you attitude about it as if they didn’t actually make a mistake. They need to learn to run a business.

I hate this pollo tropical location. I work late nights and I’ve tried multiple times to get something to go from here after work. I’ve come here because «apparently» they’re open till midnight. I’ve come here at around 11:15 to 11:20 and I’ve been told that they are completely out of chicken. Out of chicken, really??? And I’ve asked them «if your out of chicken and this is pollo tropical then why are the doors even open!!!» And I get stares like I’m an alien or something??? Worst customer service ever, I will never comeback here after being denied food multiple times. And this is coming from someone who loves pollo tropical. Out of chicken??? Come on!

This fast food doesn’t disappoint. My whole family enjoys it, even my gringo husband. Rice, beans, chicken, salads, frozen drinks (non alcoholic lol), fried yuca (eat it fresh), sweet plantains, corn, wraps, fries. sandwiches. So yummy. And decent prices. I usually get the ¼ chicken combo for less than $ 5 (my son and I both eat from one).

The best Pollo Tropical in Kendall. Quick and friendly service, fresh and healthy food. It’s an easy meal, especially after exercising at the gym nearby. I recommend this location very much.

For being a fast food joint, and me being a Cuban food junkie this is the perfect place to grab a recession-​proof dinner. Not to mention it’s healthy.
I first came here 6 years ago and the menu options are simple but they have killer combinations. The Cuban Black Beans & White Rice is amazing! They have a very good recipe for that, all types of good seasonings in that alone. The grilled marinated shrimp, chicken, and steak are great. They have to be using some pineapple/​lime infused marinade, because it’s has a great kick, serve that up with plantains and it brings me back to a backyard BBQ in Havana.
The dinner rolls are so soft and chewy… man, I am craving some of that right now. I would jump on a plane and fly from Chicago to Miami to get some of that.
I love this place

This is a ripoff!!! When you order something, order it to eat in the premises, otherwise they will give you a dove instead, or the leftovers of the day before.
They know you will be home when you find out, hungry and you will not go back to complain.

Yeah, it’s fast food, but I love it!
We need one of these in Hawaii — it’d fit right in with the island décor! In some ways, their rice and bean bowls kind of remind me of Chipotle, which we also don’t have in Hawaii. Fresh and tasty for sure… but totally bummed when I found out they stopped serving tostones. Say what?! Can you believe that? They did have some cheesy yucca balls that were pretty good though. When I come to Miami I load up on all this delicious food and gain ten pounds, but it’s well worth it! And did I say inexpensive? Love me some Pollo Tropical!

Quesadilla salad!

Better Pollo Tropical compare to the one in 162 Ave and 80^th St.

I love this place now, before I used to be like meh it’s just another chicken place. But then I tried the mojo roast pork and fell in love with it. If you like pork you have to try this, it is incredible. For only $ 6 you get pork, rice, bread, and black beans. Can’t beat it. And DELICIOUS.

It wasn’t bad, it wasn’t great, it was good. I ordered a family meal– whole chicken, rice and beans, Cesar salad and 4 bread rolls for $ 16. Meh. The chicken was yummy but they seriously can’t mess that one up! The rice and beans were also great as well as the salad. I like how they now put the dressing on the side because that allows you to put how much you want. (That dressing is really high on calories!) They had their typical salsa bar which their pumps weren’t that great but I still managed. The place was pretty clean so no complaints there.

Even though, it’s considered a fast food restuarant and you kind of expect the same thing in all the same PT, this one is my favorite. I come here for lunch often since it’s near my job and they are very QUICK. Even though, I loveeee Chicken Grill that’s in the next shopping center, they usually take too long. THIS PT always get my order right and they don’t burn the chicken breast. I don’t know why when I go to other PT, I always get burnt chicken. I love their chicken sandwiches… ohhh and their cilantro garlic :)YUM :)
If you’re in the are and in a rush, this is definitely a good place to stop at… And you can get some good deals for lunch. If you aren’t in a rush and want something even yummier, stop by the Natural Chicken Grill :)

I’ve always been a PT fan, to the point that it’s actually the only food place I miss when I’m off to Northern California, and that’s a tall order!
That being said, the PT on 56^th street is in my estimation one of the best ones of all the franchises, however with the new cooking method THIS particular PT has devised, the place has gone up several notches.
I noticed a few weeks ago that the chicken was suddenly more tender, juicier, and exhibiting a lot less burn marks. After having a need to return several times that week and finding the chicken still the same, I had to venture out and ask one of the managers about it. He told me that indeed, they had changed their cooking style and that now they were «steaming» the chickens first, and then putting them on the grill last. He said this was still only in the experimental stages, but I hope they continue to do it this way. Perhaps other restaurants will follow suit. Definitely a winner!
The new cilantro mayo is also worth an honorable mention. I was a big fan of the curry sauce before, but now I just find myself loading up this new sauce on everything. Wonderful!!!
Kudos to PolloTropical on 56^th street — well done! (er…no, no pun was intended)

I love Pollo Tropical!!!
I eat this every other day, no lie.
Chicken, white rice & beans, fried yucca?!? I LOVE it.
And to drown everything in the curry sauce, omgggg so good.
And now that they came out with the cilantro sauce, Baaaaiiiiiiiii.
Best part is that they have a drive through. Best idea ever if you don’t feel like eating in.