Pizza Hut

All me and my friend wanted was to dine in and enjoy nice warm slices of pizza, we called before going in to make sure at what time the dinning area closes & they confirmed it was at 11.
Once we arrived the lady was super rude and told us we can only carry out, she basically was kicking everyone out of the place. Also, when ordering the pizza I asked for Hawaiian with no jam and she rudely said don’t ask for Hawaiian just ask for pineapple with so much attitude as well.
Later when we were leaving we wanted parmesan cheese from the bottles they have and she gave us very nasty faces on why we wouldn’t hurry up.
While waiting for our pizza two customers were trying to open the door to leave with out knowing it was locked and the same lady started to scream at them very angrily that she was going to open the door.

Rude and will ask the Address repeatedly until you hang up so that you will not place an order with them horrible

The worst Customer services, they are supossed to be open until 11:00Pm, but we arrived at 10:20. They said only to go, they speak aloud to the customers.
If you order by phone to pick it up you cannot stay inside of the local.
Everytime when I come to eat here the same thing happens.
I only come here because the pizza is good, but next time I prefer to not talk with any of they employees.
Do you have a manager???

Walked in at lunch about 1pm, no other customers. Was greeted by an older woman nicely. Advised the order was for takeout. Everything went downhill after that.
She didn’t speak English.
I had to write down my order on a notepad. ARE YOU SERIOUS??? She attempts to repeat the order. It seems ok. I’m praying the cook speaks English.
My order comes out medium sausage/​pepperoni/​extra sauce well done. 6 wings hot. Pizza wasn’t well done & no extra sauce. SMH!!!

Wish I could give half a star or 0 second time I’ve come here, and second time they’ve messed up my Oder lol. Orders spicy barbecue boneless wings and I received buffalo hot… The lady I dealt with first didn’t speak English, and looked at me like I was crazy because didn’t know Spanish lol. Since when in America do you feel like an oddball because you don’t know Spanish.

If I could give 0 stars I would. I ordered a pizza at 7:04 pm to the number they list for this Doral location, they charge my card, they verify the amount and confirm delivery 55 – 60 minutes, 10 minutes later they call me back to verify the address and confirms the 55 – 60 delivery time. An hour and 15 minutes later I call the same number to find out where my order was and the girl on the phone can’t find my order, she puts her manager on the phone and she was the most disrespectful and unprofessional person I have spoken to, she had no intentions of helping me, she spoke to me as if I was asking for charity, I emphasized the fact that it was already charged to my account and she continues to state that I never placed the order, that I never called there, she HUNG UP on me, I called back to speak to her again and they left me on hold, while I was on hold guess what? The delivery guy was lost and delivered my cold pizza at 8:45pm.

Went here a few times, mainly for pickups, and have never had any issues. Pizza has always been ready when scheduled and has been served hot, with correct toppings. The dining in or delivery options I rarely do but I have experienced much better service elsewhere. The food is received on time but what could be improved is if the customer service was slightly nicer– wouldn’t hurt if you smiled on greeting the customer to make it feel more welcoming.

the worst pizza an chiken wings of my life. 45 m was the estimate time, 2 hours was what it took. Cold horrible pizza, chiken wings taste like… absoluty nothing. 30.00 to the garbage.

The worst service ever !!! I ordered mi pizza on line i wait over and hour and at the end they told me that the special that i chose is not longer available all after i wait 1 hr and 30 minutes stay away from this place

Worst customer service in all of Doral. Staff person hung up in my face when I asked to change my order because they weren’t honoring the deal online.

Una verdadera ridiculez que no te puedas sentar a comer la pizza en el local porque la pediste por teléfono! Es una estupidez porque igual estas comprando la comida de ellos! Más nunca vuelvo a ese pizza Hut!!!

We waited for more than an hour and a half for our order. We called by phone to ask about it and the manager said they had a lot of orders and then hung up the phone. They are the rudest, most unprofessional and slowest restaurant around. I will never go or order from this place!!!

I agree with the other posters. The pizza is good. May not be exactly what you ordered, but it’s not bad. Or maybe it’s because they leave you waiting for it so long that just about anything would taste alright.

The worst. I ordered a diner box at 8:15 pm and revived it cold at 10:15pm cold. 2Hrs for a cold meal.
Cold the store to complain and they had no satisfactory answer or solution.
Close the doors and you’ll do better

Pizza: good, Dine In Option: Worst in Doral

What business allows their managers to scream at customers over the phone and curse them out and doesn’t give a flying fig about the distressed customer when they take the time to call and write?
Pizza hut. Corporate doesn’t care.
They don’t have to.

I’m surprised corporate still allows this place to be open, and I’m surprised the can muster enough patronage to stay in business. This place is filthy, the service is wretched and what can i add about the food… with a plenty of good pizza in this town it is truly baffling that these guys can manage to stay in business… unless making a profit is not their main purpose…