Pinecrest Veterinary Hospital

My little dog needed eye surgery and it «required» that i return multiple times for POAT OP visits.
After spending a lot of money on the surgery and medications, they charged me for every post op visit. You would think that the first visit, atleast qould have bewn a no-​charge.
I complained and the Dr., by the name of Kandinsky, couldnt care less and refused to excuse the first visit. I continued for 4 months, paying $ 90 for the visit + eye drops. The sutures are in the center of the eye. It was obvious my dog was never going to see again from that eye. I was being strung along to keep going back.
The staff is very nice, but the Dr. was condencending and reprimanding me as if i had forgotten to repleniah or give my dog his medicines.
She, on the other hand, didnt even know if my dog was male or female after 4 months.
Wont be going there again. :(

We followed Dr DUGAN for the past 11 years and cannot be more pleased to have a caring, loving and compassionate VET

I stop by for Dr. Karpinski for my boxer’s eye issues. The staff is always friendly and very organized. Dr. K is amazing! Always takes the time to break things down for me to understand what is going on with my dog and how things will progress. I’m even contemplating moving to them permanently for all my vet needs. Great location also!

I’ve have dogs all of my life. Dr. Langdon has to be the most attentive, thorough, and compassionate vet I’ve ever me. What blows me away in today’s world, is how often she picks up the phone to call and check on my dog who suffers from diabetes. Anytime I call with a concern she returns the call within an hour or two (even after being double booked for the day). She is truly dedicated to the animals and families in which she serves.
I’ve also recommended family to her and they’ve had similar experiences.
Will definitely continue making the driving from coral gables out to Pinecrest.

I’ve have dogs all of my life. Dr. Langdon has to be the most attentive, thorough, and compassionate vet I’ve ever met. What blows me away in today’s world, is how often she picks up the phone to call and check on my dog who suffers from diabetes. Anytime I call with a concern she returns the call within an hour or two (even after being double booked for the day). She is truly dedicated to the animals and families in which she serves.
I’ve also recommended family to her and they’ve had similar experiences.
Will definitely continue making the driving from Coral gables out to Pinecrest, passing several other vet offices along the way just to see her.

Dr Dugan is the most amazing vet I have ever encountered. He always takes his time to thoroughly examine my babies and explain any diagnosis in detail. He is very willing to answer any questions that you might have and I have NEVER felt rushed. (If only human doctors were as good as he is). I would recommend Dr Dugan to anyone without a swhadow of a doubt!

After going to another veterinary and getting the wrong cherry eye care recommendation I found Dr Karpinski here and now our family dog Zack is back to his beautiful self. Originally we were told not to do the surgery by the other vet dr, and that it was okay to just leave it like that but Dr. Karpinski let us know that eventually it would create other issues and that it had to be repaired surgically. Surgery scheduling was a breeze and all went as planned, post op healing was fast and the whole event was smoother than expected. Dr Karpinski is a seasoned vet and it shows.
Thanks!

The correct address for Pinecrest Veterinary Hospital is 12 125 S Dixie Hwy (aka US 1) located in the NE corner of Suniland Shopping Center. You can enter from US 1 or 82 Ave just south of SW 120 St.
I have used the services of animal ophthalmologist, Lorraine Karpinski, since 1993. In 2014, I changed to Dr. Cynthia Langdon as my primary care veterinarian.
Although I live in Homestead, the extra miles & travel time are inconsequential. As a responsible «parent», I do what I must do to ensure my fur babies get the care they need and deserve.

I have been taking my pets to Dr. Dugan since the late 90s. He is my primary veterinarian for conventional medicine and he’s great! He takes his time with my furry kidz and explains everything during the consultation. What I love most about Pinecrest Vets is that the pets come first. They are not after your money and do not recommend expensive tests or treatment options unless absolutely necessary. Their prices are very reasonable and their care and attention for my pets have been superb. As for those of you who have posted negative comments on the staff, I have gotten to know them over many years and they have always been very nice. Thank you, Dr. Dugan, Dr. Langdon and staff for caring so much. Mia, Gigi, Smokey and Toby send you smooches.

I truly wish all of my various health care specialists showed me the same care, concern, and sincere bedside manner that Dr. Dugan shows my dog with on a regular basis. No matter what the issue is, Dr. Dugan always makes the effort to ensure my pet’s comfort and calmness throughout the visit. Meanwhile, he sits with me and answers all of my questions until I am satisfied and ready to leave rather than allowing the clock to dictate when he exits our conversation. I have never met a person better suited to be in the profession of animal care. He is a pleasure to speak with, he offers tremendously helpful insight, and throughout what has unarguably been a painful and difficult process for my dog (cancer,) he has been a guiding light. I cannot say enough positive things about him as a vet or as a person.

Dr. Karpinski id wonderful and higly recommend her for opthalmoloy treatment. However, the staff in the front are a mess. They are rude, abnoxious, and don’t even greet their patients properly. I’m not referring to us parents. For this reason I am chaning to a new Clinic and I hope the Doctor’s read this review as it is a shame and disgraceful. I haven’t been to that clinic once and not heard a nice thing come out of the those women’s mouths. It’s as if they are talking amongst themselves and we are not there. YOU WILL LOOSE BUSINESS !!! Horrible!!!

Dr. Langdon and her clinic are phenomenal in caring for my four legged family member and could not be more wonderful. As another reviewer said, she is certainly NOT in this business for the money, as evidenced by her willingness to have me call her to discuss my accident prone pet’s problems before determining whether he needs to go in or not. This has saved me LOTS of money in vet bills and LOTS of time, neither of which I have in abundance. In this world of impersonal medical care, she is accessible, patient, concerned and honest. I feel blessed to have her in our lives. As to the front office staff, they are not touchy feely or overly kind, but they are efficient.

I cannot begin to explain how thankful I am to Dr. Karpinski and staff for saving my dog’s eye. I’m a vet tech and am well aware of the «particular personality» that some vets have at times. This was not the case here at all.
I took my dog to a recommended vet prior just for eye drops since I already knew she had an eye ulcer. She’s had them before and usually with a couple days of antibiotic drops she’s cured. Long story short when I returned to the prior vet because it wasn’t getting better he had already left because I was exactly 7 min late! I was very worried because from my experience when the eye looked as bad as it did, it needs a specialist. When I called Pinecrest Animal Hospital it was already 15 min past the time that Dr. Karpinksi had to leave and she still waited 45 min for me to arrive (rush hour traffic is terrible on US1– beware).
The moment I got there she attended me and told me everything I needed to know and provided me with 4 medications for the eye. Very nice and thorough. I had a long 3 days ahead of me putting drops every 2 hours. Thank god I went there because if not she may have lost her eye. 3 days later I went back and she was able to perform an eye graft. I’m due back next week for a re-​check. Couldn’t be happier with this vet. :)

The doctors are great but the front desk girls SUCK ! They are really rude and dull !! They lack customer service skills.

After years of hoping to run into a good Vet in Miami we have finally found a home for our beloved hairy children (felines). Dr. Langdon is not only thorough, she is kind, has a wonderful manner with the animals and actually CARES both about the patients and their owners. She doesn’t run unnecessary tests; follows up all visits with a phone call to check on the animal and takes the steps to assure the best and most economic treatment is given to your pet. Anyone looking for true health CARE for a beloved pet should take the drive. I won’t take my animals anywhere else.

Pinecrest Veterinary is the best! They just moved to a bigger space by the Daily Bread. They’ve been taking care of my family’s and my dogs for over ten years. Dr. Langdon is the sweetest woman in the world and her husband, Dr. Dugan, is really funny. They both always take the time to educate me on the veterinary issues and are so very kind. Dr. Langdon performed two surgeries on our former basset hound because she used to eat rocks. She currently cares for three of my family’s dogs and you can tell she is a true lover of animals. The young vet techs are SO affectionate with the dogs. They’re always kissing and hugging them, especially my spaniel who trembles like a leaf whenever I take her in. The staff really do care about their patients and the quality of care is unparalleled.

I’ve been taking my dog for a while now, and I always walk in regretting that I went there, and then later walk out being glad I did. Confused? Don’t worry… I’ll explain (and it will also explain why I gave this place three stars).
When I get there, it seems like every one of the reception staff seems to be in a bad mood. They will not greet you, and it has happened to me several times that I will be standing there at the front window for a while, before at least being acknowledged by anyone there. It’s the strangest thing I have ever experience. In my last visit, before I even got to the window, the blond haired woman said, «have a seat, we’ll be right with you.» There were no «good morning» or «how are you today.» More importantly, she didn’t know who I was or what I was there for. And quite frankly, she probably didn’t care, either. When I said «good morning» that’s when she struggled to reply with a «good morning.» Urgh!!!
This seems to be the case every time I come here. Usually there is the blond haired woman and a dark haired woman at the front desk, but they are simply horrible. Now, I don’t know if any of them are the owners, but they seriously need to change their attitudes. They show no sense of appreciation for their clients, and I will even go further as to say that they might not even like animals. Well, that’s a little harsh, I know. It’s not like they drive around with «I hate puppies» bumper stickers on the back of their cars, but it makes you think that way while you’re sitting in the waiting area after encountering one of these women. People come in with their pets, some sicker than others, and they could care less when it comes to customer service. Perhaps, they have a large client base, and they don’t care about customer service. But I think that this unpleasant attitude is going to catch up to them one day.
Now, once your pet’s name is called by one of the technicians or vet assistants, the whole experience changes for me. These people, who seem pretty young, are so caring and loving to the animals. As you’re escorted to one of the rooms, you can see them petting and engage with the other animals. The technician who called us in was immediately drawn to my dog, talking to him in a sweet manner and very patient with him. Now, at first, I thought she just drawn to my dog, but then I saw her interacting the same way with other animals in the other rooms and in the hallway. I mean, this person and the other technicians there were incredible. Now, as for Dr. Melendez, you will not find a better veterinarian like her. This doctor was patient, knowledgeable, and understanding to my dog. She wouldn’t care if she had 1,000 patients waiting to see her. She sat there and answered every question I had and explained exactly what I needed to do to get my dog back to health. She is amazing, and I highly recommend her for your pet… if you can get passed the impolite women at the front desk.
When it comes to paying for your visit at the end, you’re often standing by the reception area for a while before you’re even acknowledged. The last time I was there, I stood there for a little while as the blonde lady was typing away at her computer, the other was on the phone, another lady was placing an order for lunch over the phone, and two staff members were discussing what happened on a Spanish soap opera the night before. Minutes later, one of them, without a word, handed me the invoice and asked how I planned to pay for that day’s visit. I mean, the lack of customer service is eminent in this place.
I’m not asking for the reception staff to offer coffee or tea at the moment you arrive, or bow to the feet of every person that walks in. But I do think they need to have some common courtesy for your patients. I mean, really! It doesn’t hurt to smile, offer a simple «good morning/​afternoon» or a «how do you do?». And if it does hurt for you to go that extra mile, then maybe being at the front desk is not the right place for you. It’s really not that hard to be a little pleasant to the people who help your boss write up a check for you each pay day.

Everyone at this clinic was unpleasant — starting with the reception staff to the technicians in scrubs up to the vet (Karpinski). Bad attitude is abundant in this place. Luckily, I was only there for an isolated issue. It made me call my regular vet and thank him for having such a great and friendly team.

My two dogs have been going to see Dr. Dugan for over 3 years now. Just like the previous reviewer, I have absolutely nothing negative to say about this veterinary practice.
Dr. Dugan himself is an extremely caring and knowledgeable person. He is never quick to conclusions and always takes the time to analyze, explain and discuss the situation and my options when it comes to my dogs’ healthcare. My previous vets were never this attentive.
The staff is also very helpful, always happy to help accomodate me whenever I need a last minute appointment. I have had a few emergencies and they were always there to help me along the way.
Even though I’ve moved about 15 miles north of my previous home in Pinecrest it is worth every minute it takes to drive back to Pinecrest Vets.
Bottom line; ive never been this pleased with a veterinary practice in my 13 years of dog ownership.

I have everything good to say about Pinecrest Veterinary Hospital. The staff was very helpful, polite, and considerate. I couldnt have asked for anything better. Doctor Cynthia Langdon was recommended to my by a friend, and I am very glad he did. Its important for me to know exactly whats going on. You can count on her to be completely straight forward with you. Very caring and understanding. After visiting her once, I left my current vet, and decided to travel 45 minutes to their office a couple times a week to care for my dog. Not because not because I thought they were not competent, but because the overall experience with Dr Langdon was everything I could have asked for. I would recommend Pinecrest Vet to anyone. Well worth the drive.