Pinch A Penny

Excellent customer service, knowledgeable and respectful staff always going above and beyond. Who would think stopping at a pool store could be an enjoyable experience?

Great customer service. Well worth the extra few bucks you will pay compared to other places. All staff, including Kevin, are knowledgeable and helpful. I would recommend this particular establishment.

This place rocks the customer service. Whoever trains the staff (mostly high schoolers) should be given a big atta boy. You can’t get two feet inside the front door before being accosted with, «how can I help you, may I help you, can I wash your car… etc). Really! Best customer service of any business I’ve been to. They create raving fans.
P. S. To the guy from Hollywood (east), I’m calling bullshit on your silly ass little one star review. I’ve known Kevin for years and his father. Nothing more could be further from the truth.

The worst place the punk manager Kevin should take a lesson or many lessons in customer service go anywhere else and not be Kevin’s victim. The guy has a really nasty attitude.

Love this store and the personnel in the store. A+++++ rating for me, would give them more than 5 stars if this was an option.

Dear, Pinch A Penny you have totally made my day yesterday OMG I’ve never had such a great experience from u before wow just excellence by the staff and has lots of great selections for pool supplies

Best pool store ever! Heck, any kind of store can learn lessons from them. Service is off the charts. I think staff outnumber customers even on their busiest days. Helpful, knowledgeable and polite. Neither my wife nor I have had anything less than a great experience in their store. And we have never left without them solving our problem.

Excellent store.
They are knowledgeable, they are nice, they even remember my name!
Prices are the same as in every other P-​A-​P store.
I go there for liquid chlorine and to test my water. I changed 2 light bulbs and they were very helpful and taught me everything I was supposed to know to change my bulbs.

OMG… this place is amazing. When I walk in there I feel like I’m not in Miami because the staff goes above and beyond to help you in any way, shape or form. I have found my new go-​to pool store.

These guys are great!
Just bought a house with a semi neglected pool, and knew absolutely nothing about getting back in good condition.
I didn’t even get through the door and they where already helping me.
They tested my water for free. Showed me what I needed to add to get my pool back in shape, and wrote down everything in order.
I returned today with what I thought was a bad Salt Water Chlorinator. Not looking forward to spending a bunch of $$ on a new one, and after they cleaned it (for free) it worked fine.
Walked in and out and didn’t spend a penny :) but I will never go anywhere else when it comes to my pool!
Thanks Guys!

I’m lucky I live near this location. The staff is friendly & knowledgable. A+

These guys are great! I knew nothing about having a pool when I moved in my house. These guys have helped me through all sorts of questions/​problems and they always seem to know which part I need.
One time a guy in the store saw me walking across the parking lot with a broken filter basket, by the time I reached the front door of the store he was standing there holding the correct replacement part. Don’t know if they have the cheapest prices, but the level of service and friendliness of staff here keeps me coming back.

I have been coming here on and off for years, but now I am a full time customer. Discount Pool across the street from here sold my dad a flower thing for the pool exhaust port, but didn’t have the proper fitting, just said they don’t carry it anymore.
So I brought him over to Pinch-​A-​Penny, they knew exactly which part it is, explained why nobody carries it, and showed us how he would get around buying the actual part and gave us the key piece we needed to make it work, for free.
That kind of customer service deserves loyalty.

I first came in here to see if they had my pool filter (Jandy CJ-​200), and ended up abandoning the other store (not a Pinch-​a-​Penny) up US-​1 that I used to use, where there was seldom more than one guy working, and it took forever to get my water tested, and I didn’t trust their results.
Here at THIS Pinch-​a-​Penny franchise, I don’t think I’ve ever seen less than 4 – 6 people working, and the core workers are VERY knowledgable about pool chemistry and hardware. I have a somewhat complicated pool-​bottom cleaner, and they will always repair it for just the cost of parts, and they are good at diagnosing problems. I have a salt system, and I feel that I have received good advice about settings and use.
I trust them completely (and I’m not a very trusting person).

Here’s my pool boy fantasy. I want a guy that’s knowledgeable, honest and helpful. Based on these criteria, the guys at the 144^th franchise had me at «restricted flow.»
In all seriousness, I can’t say enough good things about these guys. And there are plenty of them. The owners always have enough help around that there are times when my tailgate hasn’t full dropped before someone is out to take my chlorine jugs in for me.
I went window shopping online for an automatic pool cleaner not long after we moved into our house. After narrowing my choices down I went to a competitor of P-A-P’s (just north of 144^th kinda near the DQ) simply because that’s where my dad always went. When I approached Jabba behind the counter, I shared my findings with him and told him that the same model he had on display I found for less online. He responded by telling me to by it online then, I left and my dad has since ceased going there as well.
After some quick geometry, I found the correct combination of tangents to make it across 144^th at rush hour. I took very little math after that to realize that P-​A-​P was the place for me.
Larry, the franchisee, was more than helpful. He asked about my pool’s finish, trees in the yard, pump type… etc. He explained the pricing differences and warranties. Over the years I’ve had problems with the filter and pump that was inherited from the previous owner. Larry and Kevin are always my first stop. If they feel that they can’t do the work then they’ll point you in the right direction.
Unfortunately, corporate has allowed another franchise to open +/​-​3 miles away. It’s actually closer to home. But pool boy swapping is definitely not one of my fantasies.