PetSmart

It was my first time at a groomer, and it’s safe to say… I have been traumatized!
First the place is filled with fur everywhere, I’d take it you’re supposed to clean after your tasks have been complete… But that’s just me.
Second, a lady starts grooming my small dog by cleaning her ears… I’m aware that her ears are dirty, but when I ask you to be more gentle with MY DOG you should be more gentle rather than tell me you’re not being rough when I can CLEARLY see you being rough with my dogs ears.
I was uneasy the entire time so I decided to expedite the service (which by the way cost me extra) I should’ve just gotten my dog and left the minute I felt uneasy.
When we got home I checked her ears, nails and coat, and although she might have smelled great… Her nails were fairly short, one of her white nails was really close to her nerve and worried me, in both her ears she had spots, like rashes and ever since I came to this hell hole my dog has been shedding 3x what she used to, she has skin rashes and scabs. It’s safe to say, I WILL NEVER COME BACK HERE.

Very friendly and helpfull staff. Visiting this place about two times a month and always see smiley people)

I returned to Petsmart with Tango cause I find the location and parking facility great. Maria the groomer is lovable with animal. So is Esther who also does an excellent cut on lamb/​teddy cut on tango’s legs. Every time I’ve been there I had requested express service. Last time I didn’t so tango and groomers weren’t stressed. I will follow up in depth about this visitation.

I came here to buy a barking control system (between $ 200 and $ 375), I have been waiting for more than 60 minutes begging for some expert to guide me through the purchase and after asking every single employee I could I had to wait and wait and wait and keep waiting. Horrible experience, if this is a pets store where you can have the experience of a bad fast food company, this is it. Do not expect the service of professionals in the pet industry, because you won’t get it. I would never come back here and I wouldn’t recommend this place to anybody. On top of that during the 60 minutes I had to wait I checked prices and I realized that everything is extremely overpriced. Bad experience. Do not go there.

Muy malo el servicio de peluquería, lleve a mi perro y le pegaron un hongo cuando estaba sana, no lavan los instrumentos ni los desinfectan, que desilusión. Dejan a los perros mojados esperando otros turnos y se demoran más de tres horas. No vayan al grooming de petsmart bañen su perro en la casa. No de arriesgen a que los contagien.

I have a cat. This is the closest Pet Smart to me. This place is simply ok. Sometimes the cat food is cheaper than Publix. Also, sometimes they have coupons available for some of their more expensive brands. The cat litter is also usually cheaper than Publix. The one thing that I don’t like is that they discontinued the Rachael Ray brand I was buying for my cat. I also don’t like that you have to pay for parking in that area.

This review is for the grooming department.
Let me start out by saying that soft coated wheaten terriers have never been the easiest dogs to groom. That being said, Maria did an excellent job with our dog, Bono.
We took him to her many times and were never disappointed. The fees were reasonable and they always kept us up to date on how he was doing. It usually took around 4 – 5 hours, and he came out looking great after each visit!
It is worth noting that Bono can be touchy when it comes to his paws, and Maria was always very patient/​careful grooming them.
Now that we’ve moved to California it has been a challenge finding a groomer who is comparable. We miss you Maria! Move to Southern California!

By far one of the best pet stores in the area. It is located conveniently in midtown and they have a Banfield Hospital onsite. I have come here many times to pick up toys and treats for my dog. Parking is also not an issue as there are a number of parking garages close by.

This review is for the store in general, I’ve only used the grooming service once.
I’ve had my dogs for a little over 3 years now. At first big, rambunctious puppies that couldn’t stand or sit still for 10 seconds (they could be very annoying but no one ever made us feel bad). Some of the employees have known my dogs from day one. They know all of their names recognize each of them which is no easy feat considering I have 3 large black lab mixes that look alike. I usually don’t have many expectations from certain types of chain stores and that also went for PetSmart. It was actually a pleasant surprise to find helpful folks working there who do their best at a sometimes thankless job.
Back to the review: My dogs love going there, hearing their names the minute they walk in the door, getting love at every aisle it’s priceless, they are special to me but it’s nice to see others enjoying them too especially that I can tell they get special treatment (or maybe it’s me, I am friendlier than most).
Everything I need is pretty much always in stock, there always seems to be a special running on some item I needed now or would have needed at a later time, As soon as there are more than 2 people in line, they open new registers, the management team is not exactly friendly but it doesn’t reflect on the employees attitude toward the customers so whatev’
I used to love going there until the parking management started charging two dollars for parking even for less than an hour. NO grace period. Not PetSmart’s fault but since they are one of the largest tenants outside of Target, they should do something about it. I started going to the Aventura PetSmart for a few months since I’m always in that area and can do other shopping too but I’m back to my Midtown store. I’ll pay for parking thank you very much and I’ll tell you why: In Aventura, it’s hard to find someone to help, they employees look unhappy for the most part and pass it right along to me, the dog food is more expensive so I end up paying the two bucks anyway plus more, and we don’t get treated like canine royalty, that’s actually the real reason we went back to Midtown, I’m the dog queen and my dogs are the Doggie Royal Family and we expect to be treated as such. So I’ll keep going where I am recognized and appreciated as the valuable customer that I am.
All in all, pretty cool place for a chain pet supply store. I did use the grooming once, they did a good job but I went back to my independent groomer, the grooming was a little too «a la carte» for me. I like packages.
We also go to Banfield Pet Hospital which is inside of PetSmart so as you can imagine, we’re there a lot and even when we’re not shopping the PetSmart team always has time for head scratching and a kind word for me. Prices are right and service is good, fast and kind. What else could I ask for?

My friend took is little dog here for a grooming. he especially told them what he want. I believe that if you are paying for a service .you should receive the service you required. They literally gave back his little dog a totally a mess, worst to all… they make him pay first before show him how the dog was. Very disappoint grooming service and the lady who run it.worst.
Advice: if you take your dog there… required to see your dog before you pay for the grooming service. They not gave your money back. Never again

I have been here a few times and I usually am very happy. However this one time I had a friend drop off my dog after I called in and let them know what exactly I wanted to be done. The young lady over the phone gave me a quote of 37 bucks. After being at work all day and come to get my dog his hair has been cut ALL I WANTED WAS A WASH AND TRIM HIS PAWS & BUTT not only that but the ticketed price was 69 bucks… Yeah I was pretty upset to get this surprise! Never would I go back to this location again because when I called back to speak to a manager I got yelled at by an employee telling what I should have done. Later I spoke to the manager and all she could say is when he comes back let her know… We are in November I will not be coming back anytime soon since my poor dog hair been cut. Customer service is important to me and the way I was treated frustrated me to the 20^th power. How do I know that I would be token care of when he is ready for another grooming service.

OK Wynwood Petsmart, you’ve earned your upgrade! My little furbaby /​snugglerat / (insert cute name for a doggie here :) has been coming back well groomed and up to the standards I was used to when I first started bringing her here. Besides Yuli (her groomer), the other grooming staff are friendly and will take the time to play with my dog, as do the cashiers. They take care to use a hypoallergenic shampoo on her, and have been helpful in getting the occasional dog shirt for her.
The secret is — at the risk of pushing back my wait time — is calling a week ahead for an early morning weekend appointment (no later than 10AM). Last weekend I took her in by 9, and was able to pick her up just before 12. Although the store itself doesn’t open until 10, the grooming (and vet) are there by 8AM. There’s a buzzer at the front door and they’ll let you in with your fur child. Just leave the good time slot for my dog and I :)

Well you all know PetSmart is a PetSmart, right? Well, not necessarily. This store is clean, well organized and well managed. This store is closest to my house and every single time I have been in there, the staff is so friendly to me and my angel, Raj, as well. I really enjoy the fact that I can bring Raj in and everyone is friendly and loves to give him a pet or snuggle. They do have some great sales at times and when they do, I stock up on my treats and toys.

There are no carts available at the entrance and you have to pay to park. I went for 15 min and had to pay $ 2… No a big deal but wth!
There are 3 registers but only one open at 6 pm on a weekday.
Besides pet supermarket has better deals.

OK Store, but lame frequent purchase program. Worse: pay for parking.

DO NOT take your dog to get groomed here. My 6 mos yellow lab puppy picked up an intestinal virus. They are incompetent and rude. My appointment took 5 hours
My dog was stuck in a Kennel for the majority of the time and left stressed and ill.
I HAD to put a Star to post but they deserve NO stars.
I’m not returning to this store. Not even for pet food nor accessories.

The staff is amazing here! I bought a hamster for my daughter as a Christmas gift. The young man that helped us recommend that we get a different hamster but my daughter was obsessed with a dwarf hamster. Boy was that a mistake! This little guy turned out to be a biter and a menace. So we took advantage of PetSmart’s 14-​day return policy and took him back. They were very understanding of our situation and the same young man helped us pick our current hamster. This is probably the best pet we’ve ever had!
The staff is knowledgeable, friendly, and patient!

So I called early on a Sunday because I had an emergency with my cat. Since I took my oldest cat there all year and Dr Lopez has helped me I wanted to take my youngest (she no longer works there). Any who the girl on the phone said I couldnt bring my cat in even to wait. I explained to her that my cat was serious and he couldnt pee. She said no and not to bother because they were busy at the moment and had lunch at 1 and there was bo way they could see him. I spent over $ 4k in less than a year for my oldest cat that I worked my ass off so he could get treated then I get this shit. So I called my old hospital on alton road and they told me to take him in immediately.
Would I ever bring my oldest cat back no! I will still buy my pet supplies there because the ppl are very nice. But go back to the vets office nope. That girl should be retrained completely.

I don’t know if I should admit this, but what the heck I am a crazy cat lady and proud of it. We currently own 5 cats. yes, yes you read that correctly, FIVE CATS! In a condo, to say it is a zoo is an understatement. Soooo we have been making more and more trips to the pet store. We frequent Midtown quite a lot, and the metered parking by this store is usually plentiful.
I refuse to park in the garages anymore because the first hour isn’t free (0 – 2 hours is $ 2). ABSURD.
Anyways, This store stays pretty clean and organized, but there is NEVER ANYONE TO HELP! Every single time I go in here, I only court 1 to 2 people working. I haven’t seen them get too busy, but when there is only one person ringing a line of 6 people up and the other person is «stocking» who am i supposed to go to with questions?!
The last time I went in, I was looking for special food, for one of our older cats. It took us 20 minutes to find someone who worked there, who wasn’t on the register, then when we finally did find someone, she didn’t know anything about ANY of the cat foods. Is that not your job? to be knowledgeable about the products you sell?!
I almost screamed when we were asking her questions and she goes, «I mean google it.» I kind of thought she was joking at first, but she just kept staring between us and our phones. I asked to talk to the manager and she comes back saying, «He said to get this…» He wouldn’t even come speak with us.
As frustrating as this location is, it is the closest and most convenient, so I will be going back for all my kitty needs. They should consider getting a more plentiful and suitable staff though.

Been coming to this Petsmart for years because their prices are a lot better than Pet Supermarkets’ and they had free garage parking, that’s until recently! Now, garage parking is $ 2.00 and they don’t validate. What the heck?!? That’s bollocks.
Anyhoo, the store is big, clean and the staff is friendly & knowledgable. They always have sales on litter and certain foods, so you can usually find stuff cheaper than on Amazon. Problem is, when they do have that certain brand your kitties like to poop in on sale, they might run out, so come with a plan B, or go home empty handed.
Start validating parking and I’m uppin’ my stars!

Petsmart is a store that sells nearly anything you might need for any kind of pet, including some more exotic species. You can buy animals and pets here, and purchase everything necessary to care for them from food to medications to leashes, cages and pens to litter, toys, litter boxes, beds and everything in between. They also offer services such as grooming and training.
The last time I was in the store, they had a local animal shelter or animal rescue set up in the back with 3 or 4 cats that were available for adoption, and they were handing out literature about their facility.
Since this location is near the Shops at Midtown, parking is plentiful.
One cool thing about Petsmart stores is that they welcome pets to come to their stores and bring their humans with them to shop, and they offer a fairly liberal return policy so if you buy a toy for your dog, for instance, and he/​she doesn’t pay any attention to it, you can return it rather than be stuck with something you’ll never use.