Pep Boys

I had a flat tire and thought I was going to have to buy a brand new one. The mechanics could have tried to sell me one to get my money but just took the nail out of the tire, patched it and had me on my way– because that is all it needed. Everyone was super helpful and friendly too! I’ve been using that patched tire for 2 weeks and have had no problems. 2 thumbs up from me! I’ll definitely be back! :)

Everything as always was perfect, got my tires rotated and balanced, even took care of an oil leak the car had, quick in and out, customer service excellent. Will always come back to this pep boys.

Had a flat … Pedro got me right in and out in 15 minutes … no charge. To say the least, these guys are awesome!!!

Severely disappointed with the service department. Got my oil changed there 2 months ago (it took 2 hours) and was told that I needed my rear brake pads replaced at the end. I said that I didn’t have time to do it then and would come back.
Fast-​forward to today and I create an appointment and select the brake service I need (said online the full service would cost $ 159). I made sure to bring a printout of the online quote so there was no room for misconception of the price as previous reviews have indicated that this store is not particularly trustworthy. Upon getting to the service area, there is nobody to be found. A line of disgruntled people formed behind me as we waited 15 minutes for somebody to come to the service desk. Once the service employee returns from his extended hiatus, I inform him of my appointment and ask to confirm the price of replacing my brake pads, even showing him the quote printout to confirm.
He toils around on his computer (saying he’s pricing it out) for a couple minutes and then enters into the following dialogue:
Employee: «How does $ 361 sound? (as if testing that number to see if I’d agree to that unsolicited scam of a price)»
Myself: «That sounds ridiculous. What happened to the $ 159 that your website is marketing as well as what I signed up for?»
E: «Well I see in my system that you need an additional part for your brakes. That’s the extra $ 202»
M: «I was told by a co-​worker of yours that I simply needed my brake pads replaced. In any case, all I need is the full brake service that your website claims to offer for $ 159»
E: «Well let me see what I can do… (toils around on computer for another minute)… ok well do you care if your brakes are really cheap and squeak a lot?»
M: «I’d obviously prefer that to not be the case, but is that the brake that you would install for $ 159?»
E: «Well I don’t recommend that, but that would cost you $ 286.»
M: «Absolutely not happening. I’m getting the brake service that I agreed to online for $ 159»
E: «We can’t do that»
M: «Then I’ll take my car elsewhere»
E: «Wait, well I can get you a 15% discount.»
M: «Not happening. You marketed a rate and are not being true to it. I’ll go elsewhere»
E: «Wait maybe we can work something out?»
M: (leaves store)
If you’re looking to negotiate the price of your service from extortionate to slightly-​less outrageous, this is the place for you. Otherwise, I would take my business elsewhere.
I look forward to bringing this to the attention of the Better Business Bureau and making sure an exchange like this does not happen at this Pep Boys ever again.

Awesome service! Talk to Kevin for incredible personalized service. He knows so much and is willing to go the extra mile for a customer!

Dishonest/​Unethical/​Violates Florida Law. UPDATED ¹⁰⁄₁₉
When I first went to the service department, I was given a paper to sign, letting me know that under Florida law, I am entitled to a written estimate before any work is done. I checked the box requesting a written estimate, and then signed the form. After a couple hours, my car is finally finished being worked on. I was then handed a similar form again to sign. After reading the form, I remembered that I already signed a similar one and requested a written estimate, which I never got. The salesman told me that I needed to sign this form because the work done was over $ 100. I asked him why I should sign this form, which clearly indicates that it is supposed to be signed before any work is done. He did not give very much of an answer
The work I came in for was to have my alternator replaced. I previously took my car to a competitor who ran a diagnostic and gave me a written estimate, but I chose to use Pep Boys because they had the part in stock, and could install it themselves. They then tried to convince me that I needed a new battery as well, and attempted to mislead me as to what an alternator does as part of their explanation of why I should also buy a new battery. When I finally paid for the work done, I was not handed an itemized list of charges until I requested at, at which time I noticed there was an «extended warranty for labor» so kindly added to my bill.
All in all, if you need to make a quick purchase, Pep Boys might be ok for you. But if you need someone to work on your car, you will be better off taking your car elsewhere.
UPDATE ¹⁰⁄₁₉:
What I did not include in my original post was that I brought all of this to the attention of the manager. I explained to him how the salesman did not follow the legal mandate of the form that I signed, and attempted to get me to sign another blank form, so that he could obviously replace the first one. The manager’s response seemed to come straight out of an 80s crime drama: «I gave you a written estimate myself.» It’s nice to know that the team building exercises at Pep Boys include teaching management to vouch for their employees even when the employees are clearly wrong. Why address your problems when they can be swept under the rug? Great business model.
A few days after I made my original post and emailed Pep Boys as recommended by the commenter, I received a phone call from the area manager (I do not remember his name). He apologized for the behavior of the store employees, and told me that the manager has been working there for 17 years and has never had a problem. He promised he would refund my money and that he would host a training program to teach the store employees how to properly use the form that says in big, bold, underlined letters, REQUIRED UNDER FLORIDA LAW. He told me that he would not be able to tell me if anyone is fired or reprimanded for this incident.
A week later and I have not heard from him again, or received a refund. The Pep Boys culture comes from the top down – the guys at the bottom are only indicative of a larger problem. At this point, I find it highly unlikely that anything has been done or will be done.

While surfing the web looking for a good price on tires, I came across the buy 3 get 1 free promotion. While I was only looking for 2 tires this month, I had to take advantage of the deal. Placed an order online and scheduled an appointment.
The day of they called to confirm (albeit it was before 9am which was too early) and when I got there they had the tires pulled down and were ready to go. In one hour tires were on and I was paying and on my way out the door. With all the necessary paperwork for the promotion rebate.
Fair prices and no pressure for a bunch of unnecessary work… will keep me coming back.

I founde them online with a special price for oil change $ 19.00 I set an appointment for today at 9am. I was there on time, their as me to wait to finished other car first, then too an hour to oil change and then they charge me $ 32.00. Their were unprofessional and didn’t want to help me. They request a printing promo, I don’t have printer. But the true story is they say one thing to catch you and then is another… very disapointed!

I came in today to get a quote on tires and ended up having my battery replaced. There was a great pep boys associate named Alexandra who not only was knowledgeable, friendly and helpful she did it all with a smile. The store is pretty busy and requires mult-​tasking by these employees and she didn’t miss a beat as she took care of my business first and foremost. Overall great service from start to finish at this location.

I had a good experience with this Pep Boys. I was about take a long road trip to NYC from Miami, and they helped to service my car and get me a brand new set of tires at a great price. Alexandra Gonzalez was extremely helpful and went the extra mile to take care of me and my car. I really appreciated their effort and the great customer service.

Hoy en mi 3er año consecutivo que tengo la dicha de reparar mi carro en este taller y la verdad que siempre salgo complacido por el trato y el trabajo que ahí se le realiza a los coches es excelente dándole atención personalizada a cada cliente, pero lo más importante es que siempre por cortesía de la compañía recibo ofertas y descuentos para todo tipo de reparación a mi coche, la verdad es que no cambio de mecánico ni de taller jamás, tan simple como ponerle agua para los wiping allí voy, no me molesto en comprarla en otro lugar, excelente todo, Congratulations gays, I appreciate it. Huge hug for everyone.

I use this place often and it has the same pros and cons. The service department is quick and easy to deal with. It always appears busy but they manage their service well. The store itself is laid out well. It is easy to find what you are looking for. If you need help in the store good luck. Their are usually 4 to 5 staff members standing around talking and not helping a person. If you need to checkout that’s even harder. I was pushed around by the staff pointing me to another person to help me. I told the manager and he hid himself in the cubicle. Lazy employees and even worse a bad manager.

Best pep boys in town. Very honest men and very very timely. I always get my car before they told me it was going to be ready.

This particular locations has been here a while. The staff its always friendly. You really don’t need an appointment here, you can just walking on any weekday and be out of there depending on the job in about an hour