Pep Boys

This is just to review tire plug/​repair. I have been to a few pep boys in my time and have had horrible experience to good. It’s rolling the dice with each location and the staff.
I went to this location after calling in to see how long a simple plug would take. They estimated 45 minutes which I thought was crazy time is money but I still went Bc I needed it done. I arrive around 430 and it was not busy at all. I did wait for a couple minutes after the staff finished some chit chatter but whatever didn’t make a big deals they took my car in right away and I was able to view what they were doing from the waiting room which is a huge plus because I heard some horror stories. It took only about ²⁰⁄₂₅ minutes thankfully and if you are a pep boys reward member, you basically pay almost half off instead of 20 or so bucks ¹¹⁄₁₂. Now that’s a deal!

I came here to have my battery replaced because another Pepboys location (bird rd & 107) was not able to service me on the same night.
not only did this location quote me a lower price than the other location for the same service ($ 20 less), they replaced my battery quickly and I didn’t have to wait very long at all!
Keven was very nice and even though I came last minute just before closing they made sure to take care of me. I highly recommend this location to anyone needing service and I don’t think their current rating accurately reflects the quality of this location!

The service is good, but the attention process is too slow
Almost 3 hour! For only oil change

A tad expensive.

They are getting better. I see they are trying. Parts dept is now asking customers in the area if they need help. Room for improvement. I needed a EGR Valve $ 49…founded same item at Auto zone $ 41…they are def getting expensive.

Need more people available in service and tires dept… The wait time just to have my battery that I just purchased here installed is quite long, there for an hour… Most places the gentlemen would just walk you out and place it in your car. Plus the cashier wasn’t very friendly either. By the way they also charge you just to put the battery in.

2 hours plus to install 4 new tires with only 2 other customers? These guys aren’t working for any racing teams any time soon lol!
Just like every other big chain like tire kingdom, slow, expensive, and poor service.
Regret coming here.

Took my Cadillac CTS in for Diagnostic and to have Oil Change/​Tires Rotated. Diagnostic was done (recommendation was to go to GM Dealer for resolution.). So far, so good… as for the remainder: Tires were NOT rotated, inside driver’s-side door had oil/​grime hand-​prints all over the beige leather, greasy, black boot-​prints were left on my beige carpet. Took me a while to clean it all up. Seeing this totally unnecessary carelessness left me wondering if the oil/​filter were changed properly. Unfortunately, I don’t think I will be returning any time soon based on this Service Call.

After receiving a reply from them on Unilocal,I thought of giving one final try. This time I had a prob with my breaks and had to change engine oil. Fortunately they had a free break check up on that week. I asked him to change the oil and check the breaks as I had issues with that. During visual inspection he told me that I have to replace the front tires as they are almost worn out.
I asked him again to check the breaks as I was sure tires were not causing that issue.
After couple of hours of waiting I got my car without break check. When I asked he simply replied that the technician forgot to check and he asked if I can wait for couple of more hours to check the breaks.
Oh… No… Not again.

Unacceptable and unprofessional work. Fool me once, shame on you, fool me twice, shame on me. Paid $ 500 to have a new master cylinder & rotors. They gave me a re manufactured master cylinder which stopped working after a day. Brought it back the next weekend and they said it was air in the lines so they bleed the brakes, good for one more day then back to bad brakes. The following weekend the put another re manufactured master cylinder which lasted a whopping 2 days. Finally, the next weekend I get a brand new one and the brakes are ok. Total of one month of weekends wasted. Now the icing on the cake… my car temperature gauge is past hot so I take it to be looked at. They «looked» and said «everything is working as it should, its probably an electrical malfunction with your temp gauge.» Well it wasn’t fine… the car overheated again 10 minutes after driving away and now will not start. I talked to a mechanic who said, it could be your thermostat. These «technicians» at pep boys do not know what they are doing. Never trusting the boys again…

Service was great by Angel — until he left and I waited 2 ½ hours for breaks. I was the last one waiting. Once I saw that my car was done I walked over to the man at the cashier and he told me to wait. He then went to attend the next person in line. Managers — There has to be a process for people who had been there to get their car serviced that they are the absolute next person in line… I would have been there another half hour if I did not speak up! Crazy.

There is nothing like breaking down on a vacation to provide an opportunity for unique experiences and associated Unilocal reviews. Thankfully, these folks were friendly and fixed us up.
It did take two days of waiting in a filthy waiting room. Please, please, at least sweep the place, just once.

Store circulars were nowhere to be found on the sales floor. Upon checkout, I did see multiple boxes of circulars on the floor at the checkstand. There weren’t any sales on items I was shopping for, but it would have been to see what was on sale.
The layout of the store is typical of all Pep Boys and the aisles were free of debris. There weren’t many associates on the floor. In fact, the only associate I saw was behind the register. Normally, at other locations in other states, I’d see a half dozen or so associates. I’m guessing the lack of floor coverage is directly related to the state of Miami’s economy.
This is the closest Pep Boys to my home so I’m going to have to get accustomed to the lack of service. Hopefully on my next visit there will be circulars available for customers. If not, I’ll just as the associate behind the register for a copy.
Not the most efficient…

Horrible. Called ahead to get a quote on an alignment job. They told me $ 50. I go drop it off and walk across the street to do some shopping. Then I get a phone call 10min later with a guy telling me it’s $ 70. I tell them to don’t work on the car and I’ll pick it up shortly. Then he says okay I’ll do it for $ 50. The quoted service time was 30min. I go back after it had been an hour. They still haven’t finished. It takes another 30min, now it’s 1hr 30min, before they say it’s finished and ring me up. I pay and wait for them to pull my car up front. 10min goes by before I see my car pulled into the parking lot. I figured that they would bring the keys to me in the waiting room. 5min after I see the guy park my car nothing, so I go ask them at the register where my keys are. «We gave them to you.» What… the…hell. I tell them no and they look like I just asked them to solve some nuclear physics equations. They search for 5min and still nothing. They ask the guy who drove the car, nothing. Yet another 10min go by and they finally find my keys in their trash can.
GFY.

Coñooo!!! I had an hour from work and decided to take advantage of my time for a FREE Brake check & 27 point check. Drove in with 50 minutes to spare… waited 25 minutes in NO LINE. As I waited, 3 mechanics came walking to the counter to chill… I mean, one of them pulled out a screwdriver to fix a fan that worked proper-ly.!/…
When I got an attention, again 25 minutes later, I asked if this can be done today, and quickly. The guy replyed «Better bring it tomorrow morning.» So I asked how much time does it take? Replies, «About 30 – 40 minutes.»
At this point I wanted to complain, but instead decided to Unilocal it and not say anything to them. SO here’s my first review. I’ll write again after my FREE checks…

Learned a valuable lesson today. These guys will help you inasmuch as there is something in it for them, and by that I mean, if they will service your car or not.
Case in point, today I was searching for a solution to a problem that I was going to tackle myself, but I needed a bit of direction.
Nah! No help here, they just offer to do the job for you, but not help you get the tools, know how or parts to do the job yourself.
Pep Boys usually run a good deal on tires, and for minor work for an easy to work car such as brakes, or oil change, they are perfectly appropriate. Beyond that — take it somewhere else.
Overall good honest service.