Park ‘N Fly

Dropping off the car we did not have a good experience. They person receiving the car looked enjoyed. It was our first time and we did not know what we had to do to get the ride to the airport. The attendee was not helpful.
Coming back the experience was completely different. The shuttle goes around the second floor of the MÍA airport. Once you are in he calls the lot to have your car ready. In effect by the time we got to the lot the car was waiting for us with the door opened to put the luggage in.

The pickup procedures are quick and easy. I appreciate the staff that welcomes you and makes sure you know you’re not lost. The driver is nice and makes sure you are dropped off at the right airline (either domestic or international).
And they make sure you know you will be picked up when you return.

I love Park ‘n Fly! The undercover parking keeps all the jet fuel deposits off your beautiful paint. Service is quick and friendly, rates are reasonable, and there is always a coupon if you google it. If you ask nicely, they may even wash your car for you. They also do have a car wash/​detailing service now, but I have not tried it. Got some dry cleaning to do? They take care of that and have the clean clothes hanging in your car when you return.
I always give the drivers a buck or two for loading/​unloading my heavy ass luggage at the airport and they are so appreciative they’ll load it straight into my car when I return. Car is pulled right up to the unloading area with the trunk open and keys in it.
Also, they have a frequent parker program that is very generous. Sign up for it.
TIP: There is no refund for unused days. If you are unsure how many days you’ll be gone, reserve for less then pay the balance due when you pick up the car. (you’ll be charged the same rate if you used a discount)

Waited almost 45min for a shuttle to pick me up from the airport snd when I arrived to pick my car up it was not ready!

Overall, we had a bad experience here. A week prior to parking, I purchased the 5 days of parking vouchers for $ 35 from Costco. One of the employees on shift told us that the inside parking was normally more expensive than inside parking, however there is no difference in price if you pay with the Costco vouchers.
When we returned, the manager did not work with us to honor what we were told by the mistaken employee. I felt misled and the manager did not even admit that their employee gave us false or misleading information. Very bad customer service.
Will not be parking here again.

First time I used it and I was very satisfied. All the staff were friendly, happy and Curtious. Service was fast and easy on both ends. I will definitely be using again

I don’t use them anymore after waiting almost 30 minutes for the shuttle. I got an email from the manager and told him about the problem. Never heard back after I gave him more info. I don’t plan on going back.

I travel for work and utilize Park N’ Fly for parking. Actually easier than parking in the parking garage as the bus picks you up and takes you to the indoor garage.
Worth giving it a try.
The Bus ride to the airport is about 5 minutes, so about the same as walking to the terminal.

They are very professional, just leave your car take the shuttle to the airport and that’s it, they take car of everything. The shuttle is running regularly and the driver helps you with your luggage. For coming back, text them with your ticket number and the terminal you are in, may be you will need to wait around 10 – 15 mins, then the shuttle will pick u up.

It was the first time I had used the Park ‘N Fly services at MIA Airport and I was pleasant surprised about the customer service provided by the drivers and the shuttle service. Everything was well arranged especially on our way back, since our car was ready to go, and when you are away from home, you just want get your car as quick as possible, and Park ‘N Fly provided this service to us.

I only use Park ‘N Fly whenever I travel out of MIA. The PNF shuttle is convenient, the staff are friendly, and the rates are reasonable. Highly recommended!

The good: Very nice location and the pickup and dropoff service is fast. The bad: super slow to pay with only one cashier window. If you’re not first or second in line you might be there a bit. One more thing: left my car for three nights. They said I’d get a free car wash if I left the car for more than two nights. I happily took the car wash. Back three days later. Car was not washed. They just apologized and said next time I come back I’ll get a free car wash. Which is the same as nothing, basically.

Best parking experience I’ve ever had. Lot is literally across the street from the airport. Easy to find. Shuttles are frequent and run 24/7.Reserved online. After pulling in to the lot, an attendant immediately registered my car, issued me a ticket with clear instructions on how to summon them when I return, helped me with my baggage, loaded me up on the shuttle, and I was on my way. Didn’t take 5 minutes. Upon returning, they had every shuttle passenger’s car backed in side by side, trunks open and waiting for the luggage — which came quickly off the shuttle and into the cars. And, the cars were washed! Paid at the window (also quick), hoppoed in my car, and was on my way home within 10 minutes. And the rates are great. Makes me want to head out to MIA again. Great job! PS: Tip the employees. They work hard, they’re efficient and coutreous.

I travel every week so when I heard about the indoor parking and free car wash I was eager to try it. I didn’t mind the longer wait times for the shuttle.
At first the service lived up to its advertising but since October 2014 the service level has steadily gone down. I always reserve indoor valet service but 2 of the last 3 times my car was parked outside. The last 4 times I parked there, it was not washed either and came back dirtier than I left it from being outside for a week. When I asked the cashier about it, he said that «they couldn’t get to it and if I wanted to insure my car was washed I should pay for it!» I left my car there for 5 days…
They also charged me twice. I prepaid on the website and when I arrived from an overnight flight, I had to pay again to get my car. I called their office to get it resolved and they were clueless.
I am sorry that this service doesn’t work. As advertised, it would be great but they can’t seem to execute it or even show that they care. I will be parking somewhere else from now on…

Quick pickup and easy ride out. The Park ‘N Fly shuttles circle the airport on the second level, so getting to and from the airport is quick. You get dropped at the departure level, so you don’t have to schlep bags from a parking garage. And when you get some, your car is waiting for you (text them when you land) back at the facility.

I opted for the valet service because I was going to be gone for a week and didn’t want to worry about the elements getting to my car… Plus it was advertised with a free car wash.
I’d give 5 stars for the drop-​off service and the shuttle guy, but when I came back, my car hadn’t been washed.
When I asked the guy, his response was «Do you realize how many cars we have? We can’t be expected to wash them all»
Ummmm, if you advertised it, and I paid for it, yeah, I expect it.
No sorries or anything to make the situation better, so I won’t be back.

I really do not see what the hype about this place is. They have a few more shuttles and a slightly nicer facility than the rest BUT they also have about 10 times the people to pick up which leaves you waiting in a line to pick up your keys when you return. Currently been in line about 10 minutes to pick up keys on a prepaid reservation. Honestly not impressed and will be back to the $ 4 joints around the corner.

I used this company for the first time last week, and WOW was I impressed! It is an indoor facility, so your car is in out of the elements. You pull in, and while one person is checking you in (because you can make an online reservation to ensure space), another person is unloading suitcases. Everyone was exceptionally professional. And a free car wash is included in the price! What?! And, if you really want to try out their entire service line, bring your dirty dry cleaning, and while you are gone, they take care of it, and it will be hanging in your car when you return. I didn’t try this, but LOVE the concept!
Pickup was merely calling or texting, and flagging down a shuttle as it drives by. There was no designated pickup spot, which did seem a little strange to me. The Miami Airport is super busy, so I get why this isn’t a possibility. When we got back to the facility, my vehicle was sitting there with the trunk open waiting for me. Well I paid the bill they loaded my suitcases into my car.
They offer reduced rate coupons online as well.
Overall, amazing experience, that I will definitely tell all my friends about.

Not sure if they are cutting budget, but when we picked up the car it was not washed (the option wasn’t offered when we parked it in) and there was no bottled water in the car. A bit disappointed with that, but otherwise glad to find a place to park our car indoors, securely.
With a flight delay we didn’t arrive in MIA till around 2am, we called after we picked up the luggage and waited around 10 – 15 min, which was ok by us. Certainly if we don’t have check in we can call as we walk off the plane and spare the waiting time.
Definitely go online to make a reservation, you save about $ 2 per day.

It felt like a 5 star hotel for my car.
Needed a home for my car while I took a 5 day trip out of Miami. When we pulled into the facility, the first thing we noticed was how very clean and orderly everything was. We pulled up to the «drop off point», gave our keys and got on the shuttle bus. In and out in 2 minutes. As we were leaving, they asked us if we wanted our car washed when we returned. We declined, since we had a long drive home on return, so there was no point.
Upon return, we walked out of the airport and saw the shuttle right there. Hopped on, and tok the short ride to the facility. When we got there, our car was already parked in the Valet spots. We hadn’t called ahead, so they must have done this based on knowing our flight number when we reserved with them. Nice.
Despite having declined the car wash, our car was washed. We handed a little receipt to someone, got in, found a fresh bottle of cold water in the car waiting for us (Nice touch!), and drove off.
All in all, VERY efficient, very clean, very impressed!
I know, it is just parking, but the little things in life do make a difference!