Number 1 Van Lines

Please do yourself a favor, and go with another company. I have moved cross country 4 times previously with different companies, and have never encountered this degree of incompetence and unprofessionalism. The only saving grace were my delivery guys; I was blessed to have the same guys pick up and drop off my stuff and they were awesome. They also told me that EVERYONE they deliver to complains about the company, though.
Save your time, money, energy and blood pressure. Go with another company. ANY other company.

The damage was $ 1600, they said they would give us $ 64, we have not gotten it yet!
The drivers were rude and unprofessional. We’re supposed to pick up March 21, then called 4 times and delayed 4 times. When finale picked up they would not guarantee no damage to China cabinet unless they wrapped it in cardboard first for an additional $ 75. I allowed them to use my bathroom and they left feces on the floor. When they delivered they refused to park the truck within 75 feet of the house which they could easily done so they could collect additional $ 75. When we refused to pay they damaged the furniture on purpose and told us to just «file a complaint». They scratched the table, they broke an arm chair, and they left a pile of trash In the driveway. The moving company has been unresponsive. They use a third party claims company who finally got us «approved» to file a claim but now says they will only work with us via written mail nothing via email. There are no «live» people to talk to or leave messages — only recorded messages. We fortunately have witnesses — the entire neighborhood watched in horror as they damaged fine furniture on purpose and refused to park the truck closer to the house. We also have pics of the damage.

Omg what a nightmare so far and they just got here. They are tacking on charges by the hour. Nobody from billing or customer service will contact us back. One flight of stairs is considered 10 steps which we were not told so they are trying to charge an additional 130 dollars on top of the fees I’ve already paid for the extra flights. We were hung up on 5 times when trying to resolve this issue. Will update review if I get my shit at all and hopefully there aren’t any damages.
1 hour later and another 300 tacked on for wrapping our furniture which should have been included in the quote.
Just arrived in Miami from Virginia. While on the highway the movers called me wanting half the payment before delivery. I was told in the beginning that I could pay with a postal money order, cash, or credit/​debit card. I proceeded to give them my card number and they stated that they couldn’t take my card as a form of payment. They were really rude and stated that I could send a money order or bank to bank wire transfer.
It’s been over a week and I’m still waiting for my furniture.

I was contacted by Number 1 Van Lines when I used an online service to get multiple quotes from moving companies. Basically as soon as I hit the «submit» button my phone was ringing. I spoke to Shawn who gave me a high pressure sales pitch complete with, «If you sign up today I can knock off a few hundred dollars.» The very bare minimum inventory was discussed so I feel that their «quote» was completely bogus. The whole thing seemed VERY sleezy and I was immediately turned off.
A couple of days later I get a follow up call from Shawn who starts launching into another script. I had to cut him off to tell him that we, «Went ahead and contracted with another mover, but thank you anyway.» His response? He hung up on me! Wow, so much for trying to win me over for future business or even referrals. My initial impression of these guys was right on — they are completely unprofessional. If you can’t trust them to be decent on the phone can you really trust them to transport all of your belongings?