Ray was very responsive and professional. We live in San Francisco and needed an appraisal for IRS tax purposes on a charity donation of brand new furniture and appliances that had been purchased new only a few months before for about $ 20,000. The products were never used, but installed new in a remodel that we bought. Since we were changing them out for our own appliances, we donated them and provided Ray the documentation on their value. He came back within a day with a fair valuation and a very reasonable price(compared to the competition). Everyone else insisted on conducting a site visit and charging $ 400 for the visit alone(plus another $ 400 for the appraisal). Ray charged us $ 360, if I recall correctly, for the whole appraisal. That is still too expensive, considering it is just used to document your generosity in case the IRS audits your donation, but it is unfortunately a necessary procedure. SInce you gotta do it, might as well do it with Nugent Appraisal Service. You won’t be disappointed.