Miami Transplant Institute

This institute is a dump. That’s why I give it one star. If I could, it would be no star. The days of nurse coordinators who actually love what they do, are over! I have lost count on how many post kidney transplant nurse coordinators I’ve had. They all leave and the patients find out when the phlebotomist tells them. What kind of customer service is that? I expect to know who my post kidney nurse coordinator is, so I can continue to get the proper care I need! As of right now, I don’t have a nurse coordinator. My last nurse coordinator apparently retired and nobody has called to notify post recipients. Not even a letter has been sent. I’ve been trying to call because I have to see Dr. Burke and Dr. Kupin and no one is picking up the phone. What is wrong with this place? I have to physically travel to talk to a human being because nobody picks up the phone. Patients who have had a transplant for 10 years and up, get appointments cancelled on actual days, get voice messages full and emails are ignored. Gretchen, is a whiney, negative nurse who somehow got promoted. I will never forget how she made me feel when I had to speak to her. She made me feel awful as a patient. A simple question was asked when I received my transplant days after and she expected me to know the entire transplant book and to find the answer myself. Boy, did she talk back to me. Ask yourself this question. If you’re a new patient who received a kidney three days ago and with all the medication bombarding your system, you think you will have all the answers in the world regarding your transplant? I called because I was concerned. I called because you’re the one who has had training and wears the scrubs. Not me! Flat out poor customer service and patient care. Everyone always leaves and nobody cares. They stopped calling recipients on lab days. So you as the patient have to request your lab report to be sent to you and read them yourself. I don’t trust anyone reading my labs. I don’t even think they do. One time, I had my Prograf level high and nobody called me to give instructions on the dose. I called and called and the phone just rings. If you’re waiting for a transplant or a new patient, I suggest you do the following. 1) educate yourself when it comes to reading your labs. The coordinator won’t do it for you because they don’t read your results. 2) prepare to be rude and threatened them because that’s the only way you can get what you need. 3) if you have an opportunity to move, find another transplant center. Don’t come back. Like I said, this place is a dump and there is a reason why everyone leaves.
I’m looking forward to transplant centers like Tampa and Shands who I’ve heard have outstanding customer care and wonderful patient care. All I can do is imagine how it would be with a new transplant institute and staff who actually care and love what they do and work! MTI lacks compassion for all the patients! There is no compassion, respect or love for recipients. There is only rude, attitude, no smiles, voice messages full and hearing crickets in this awful institute. Good luck if you have to stay here.