Mayors Jewelers

This store is HORRIBLE. Staff is so rude. They are a bunch of crooks. These people repaired a Tag watch two times at a very high price. On the third repair they tried to give back a counterfeit watch. They had removed all of the engraving on the back plate of the watch and the serial number. They refuse to admit that they have an employee who is a thief. I can only assume that they must do other fraud activities like this to customers. I would never bring a watch or piece of jewelry to them to clean or repair. I wouldn’t be surprised if they diamond swap and replace good diamonds with inferior ones when customers bring their jewelry in for repair. Be careful with your valuables!

I visited the store to leave my watch for service. The people there were super helpful, kind, polite and knowledgeable. They offered me water or coffee while they wrote up the paperwork for my watch. The store is stunning, simply beautiful. The quality of the watches and jewelry they sell is very high, they don’t sell low end. The prices are on the high side, that’s for sure, the the quality is too. I will update this post once I get my watch back from service, but I have a very high degree of confidence it will be great since I had another watch reconditioned there years back. The one I had done year back went in looking old, and came out looking brand new.

I called into Mayors to see if the had a bezel insert for my Rolex and Mabel was eager to help. She and her watchmaker verified the bezel insert was in stock so I knew I wasn’t wasting my time driving 45 minutes south I traffic to get there.
This Mayors has a Rolex authorized watchmaker on site and I think the Mayors in Aventura does as well so having minor service work done on site is a huge plus.
They’re in the middle of remodeling but it looks like they are definitely centering their attention on watches and pulling back from jewelry a bit. Smart move. They are also building a Rolex boutique next door and considering they’re current inventory is jaw dropping I would expect the new boutique to have more Rolex watches than anywhere else outside of New York.
Unfortunately the disposition of some of the sales staff could use some polish. A gentleman with a car sales man kind of vibe helped me out when I arrived since Mabel was out to lunch. I had brought another one of my Rolex watches in addition to the one I called in about to have the bezel insert changed to a different color but wanting to keep my original one. The salesman informed me that it was against Rolex «Law» to have parts «floating around». I didn’t argue this «law» and promptly slipped the watching my wrist. The fact that I was so accepting of this «law» that must be abided seemed to perturb him. He proceeded to interrogate me about where else I was taking my watches asking «who does that» multiple times in succession. Apparently he fancied himself to be a special investigator into crimes against Rolex «law». Basically he came off as abrasive and an ass and left a bad taste I my mouth. I’m sure he’s a great salesman and pumps out watches as fast as his customers can fill out the credit applications for low, easy monthly payments to match their leased luxury cars and lennar cookie-​cutter-​homes, but he left such a bad taste in my mouth referring to Rolex service policies as «Law» and the interrogation that followed that I don’t feel like wearing either of my watches and am kind if disgusted by them so I’m going to give my seiko some wrist time for a while. Perhaps Rolex should step in with some training for the sales staff if they’re going to be running a Rolex Boutique.
Otherwise everything else was OK and they had my bezel insert on the watch I did leave with them was ready in less than an hour.

Beware of Mayor’s at the Dadeland Mall. They are misleading and try to be manipulative. I gave them my Rolex to get serviced and two employees told me all Rolex service only goes to the Rolex Service Center in NY.
My watch was returned to me looking like new but not with the 2 year warranty. I called Rolex in NY who records the S/​N of every watch they work on and was informed they didn’t service my watch but that Mayor’s was certified and they would stand behind their work if there was a problem. They also warned me I needed to produce the warranty if I wanted them to honor the work.
When confronted the repair manager confessed the watch was sent to the Mayor’s Service center and not Rolex in NY as I was told. I also had to force the matter to get a written Mayor’s warranty, which was produced.
The work is supposedly of the same quality but if it is why be misleading especially when charging the same amount??? A trusted jeweler or any advisor for a layman should be completely honest and not misleading for their own advantage. I went to Mayor’s because they are a certified Rolex dealer with a good reputation. After this experience I will never trust them again even if the work looks good.

Excellent service and selection! I recently purchased a few TAG watches from Bernard and Frank at the Dadeland Mayor’s and I can’t say enough good things about both of them. They were both very professional and friendly and helped me pick out the watches that best suited my needs. If you visit this Mayor’s ask for either one of them and you won’t be disappointed.

i went to buy my first rolex to mayors store in Aventura, it was the worst experience, my wife was going to use her credit and her credit is excellent but mayors personal run her credit and confuse her with somebody else, so they denied the credit and we walk away the store, then after 5 minutes and jumping in the car at the parking lot we receive a call from the mayors personal asking for an apology and we got the credit, i got the date just and i decided to go next day to the store to exchange it for the yacht master but my wife wasn’t with me and mayors rep told me that she needs to be present so i told the lady to have the papers ready when i get back so its sign and done, we came back and nothing was done and we waited for 2 hours until finally the gave me the exchange for the yacht master, well thats not all the yacht master had 3 mayors scratches on the vessel or the crown, I’m not going to pay $ 120 000 dollars for a new watch that it is already scratch, so the lady that was helping me decided to tell me that is only a hair line and thats not a problem she will exchange it for a new one but i will have to come back next day and wow again i have to came back and so far this is not been a good experience, buying a rolex should be a happy moment and the reps from mayors should treat customers with much more customer satisfaction guide lines, but no i had to came back and i did, the same lady who help me the day before call me and i went to the store to ice up my yacht master, when i arrive, the lady show me the new rolex with no scratches this time and then i decide to ask her for the watch, first thing i ask was is this watch the latest edition and the first answer she gave me was YOU DONT HAVE TO BUY THIS WATCH! so what type of reaction should i give to this lady after that sentence, well i gave her what the situation deserve and that is TAKE YOUR WATCH BACK! AND REFUND MY MONEY!
I Have visited the mayors store since the year 2000 7 times dreaming to buy the yacht master and i did not want it to buy on ebay nor any other store than a dealer and top notch place and i never in my life expected to have such a bad experience like this, this type of person who help is the director of the store and the way that she behave with me as a customer the worst.

Great customer service. Great selection of high end watches and jewelry. They also do watch repair and maintenance on Rolex watches. Bought my first Rolex here. Alex was very helpful and knowledgeable of the watch.