Max Polo, MD

From the lady that answers the phone down to his personal assistant they are rude. Booked a month out then was sent a text (not a call) telling me they changed my apt time when i called to ask why they did i was told they put a surgery there instead and if i could not make it a earlier time then i could cancel. big inconvenience i was coming from out of town & had already purchased flight + hotel they did not care… very rude staff & i believe the staff reflects on the doctor…

Dr Polo is an excellent surgeon he has done remarkable work on several of my colleagues and myself! Highly recommended

BEWARE!!!
Dr. Max Polo and Terry, lady who deals with insurance are rude, liars and very unprofessional.
Two months ago I called his office to set up an appointment for a procedure that needed to be done as soon as possible. I made his staff aware and we also made the doctor aware and they assured my fiancé and I that they would do their best to speed up the processs.
Two weeks go by and I call the doctors office to follow up and Terry tells me that the paperwork had not even been sent to the insurance company. Apparently, they needed some information from my fiancé but never even called us knowing that we were pressed on time.
Couple weeks go by and we have some issues with the insurance company authorizing the procedure which we completely understand is not the doctors or his staff’s fault. However, Terry who is supposed to be helping with insurance was not helpful and VERY negative.
Two months go by of me being on top of this whole thing, calling the insurance company, leaving messages for the doctor, speaking to his staff and today the doctor FINALLY calls me back only to give me attitude and tell me that he would not speak to me unless my fiancé gave him permission to speak to me, which I totally understand but I had been speaking to the doctors office for two months and not once did anyone tell me that my fiancé hadn’t given the doctor permission to speak to me.
The doctor is a liar and so unprofessional.
Doesn’t even deserve a one star.