Just don’t sign up for the membership. What a hassle if you don’t make the time to use them and are left moving to an area that has no massage envy. I now have 3 weeks to use 10 visits or lose them because when you cancel your membership you are given only 30 days to use whatever visits that you have already paid for. I call this stealing.
M K.
Classificação do local: 5 Key West, FL
Annet is the best. Great massage and very professional. Staff is courteous and on point. Always on time. Thank you!
Joann S.
Classificação do local: 5 Miami, FL
Went to get a prenatal massage at this location several months ago. Absolutely loved!!! I haven’t made the time to go back it I definetly will! The service from the receptionists and everyone here was welcoming. The rooms are nice and warm and the beds extremely comfortable. They offer you something to drink and it doesn’t feel rushed. The massage is spot on and they really concentrate on your problem areas.
Mayra R.
Classificação do local: 3 Miami, FL
The service in the front desk has declined in the last few months. I still love the therapist(Thai, Maria, and Cristina) they are all great. The manager or owner seems to be more concerned with cutting coast than customer service. The pendant lights are always off and the lights in the waiting area has been changed to florescent lighting. It doesn’t feel like a spa anymore. It doesn’t look relaxing and this lighting isn’t good for my migraines. Funny thing is that they are booked solid, so they are making money!: / I remember before they use to offer tea or water while you waited. Sometimes they had cookies to offer. Personally, I don’t want tea or cookies, but it’s nice when the front desk people know your name, look happy to see you, and offer you something(even if you decline) while you are waiting. I hope they take the time to read these comments and make the appropriate changes because honestly, Groupon has some great deals in nice places, spa month is around the corner, and there are people that come to your home for less. Service is what we are all looking for, and service is what makes the difference.
Ratchel D.
Classificação do local: 2 Miami, FL
I’ve never had a bad experience with any masseuse, on the contrary, I have always left satisfied. My issues is with the location and management. The walls are paper thin, I absolutely detest getting services done near the restrooms as you can hear people coming in and out. Worst one is getting room near what seems to be the back office or break room. It makes it very difficult to relax when people are talking, opening/closing doors, etc. Worst experience of all was when the bed head support had a glitch which ended in me getting a broken lip. The manager at the time(last year — blond lady) slightly apologized and moved on. Seriously? the masseuse was far more apologetic than the manager was. Unbelievable. There was so empathy, no refund, no nothing. I’ve been in the industry for years, I couldn’t believe the lack of response. That manager was(I say was because I haven’t seen her in a while) the worst. Always had an «I don’t feel like being here» face. I am glad I don’t bump into her anymore, she always kind of ruined it for me, specially after the broken lip incident. For anyone looking to get a quick massage, this is an ok place. If you are looking for relaxation — this is a no go. I’ve tried the location in kendall, same thing.
Angela L.
Classificação do local: 5 Miami, FL
Iliana is the best!!! She has helped my back so much! Go to her! She will work your back like no other, and she really spends time addressing all your concerns, even gives you recommendations on how to take care of your back. Make an appointment with her you won’t regret it!!!
Lisandra C.
Classificação do local: 4 Miami, FL
Maria was very professional and the massage was awesome. Going back soon
Nicole F.
Classificação do local: 5 Miami, FL
Went here today for my first time. Had an incredible massage with Maria. So happy with it that I became a member so I can go to her every month. She plans to help me get rid of my stressed/painful upper back and with the experience I had with her today I know she will get it done!
Lissette G.
Classificação do local: 4 Miami, FL
All of the therapists are great! I have been to other locations but this one has the best therapists!
Mandy G.
Classificação do local: 5 Miami, FL
The atmosphere of Massage Envy is calming and relaxing. The ladies at the front desk were super friendly! They made me feel very accommodated and comfortable right away. The massage was worth every dollar. The hour felt like 3 – 4 hours with a deep massage that left me feeling like I was in complete bliss for several days afterwards. I have had massages at other places in the past where the masseuse was stand-offish and didn’t really care if I felt good during the massage. Not here at Massage Envy! The masseuse was very skilled, professional, and polite. She checked in with me throughout the experience to make sure that I was ok. Overall, I felt very valued as a customer and I enjoyed my experience. I hope to go back in the very near future!
Haronyd M.
Classificação do local: 4 Miami-Dade, FL
A few years ago I had a friend tell me that she found a massage therapist who was amazing. She said«Her name is Blanca, she worked with a physical therapist before and so, she is fantastic with myofascial release techniques.» I was intrigued. I went to massage envy for the first time at the location near the falls and had my appointment scheduled with Blanca. I had my hour-long massage and it was EXCELLENT! Blanca has absolutely the strongest hands of any human being I’ve ever encountered. This is not a relaxing, rub-down, kind of massage… It is a very intense, get-all-of –your –tension –out –of –those –trigger –points kind of massage. Ever since that massage… I have followed Blanca everywhere she goes. Her latest location is this massage envy, located in Tamiami. I don’t go to this spa thinking or expecting that I’m going to enjoy different amenities or refreshments… It is simply a place where I go get a really great massage. Sometimes, living in a city like Miami. working full-time. dealing with traffic. keeping up with family and friends… keeping up with Social events, can get stressful. Having someone who can work that stress out of your body is an incredible gift. Doing that in a place where you can have an hour massage for $ 49 a month, is even better.
Vanessa M.
Classificação do local: 4 Miami, FL
This place is clean, it always smells nice, calm, relaxing and front desk is extremely accommodating. Just very pleasant… a nice departure from the Kendall location. You will need to try around different therapist to find out as to who you will like but the staff here is wonderful as well. I had a hot stone massage… now I am spoiled. You MUST try this at least once… I felt like a million bucks for a long time and was falling asleep on my whole drive home. :)
Krystle S.
Classificação do local: 5 Homestead, FL
In the last 9 months I’ve never had such a wonderful prenatal massage before! Julie is AMAZING! She REALLY knows what she’s doing! personally like firm to deep pressure and Julie knows just where to do it :) I’ve had pack aches during the entire pregnancy and she did a great job massaging that area! This massage Envy is the best in Miami! They have a lot of experience therapists who know how to massage! I also recommend Samira & Thais! Definitely worth the membership price! :) I will definitely be back next month for my monthly massage =)
C G.
Classificação do local: 1 Miami, FL
I came here once and I really was very satisfied with the service. Fast forward to 2011 and I don’t know what has happened to this place but it has certainly gone downhill as far as customer service goes. I am not the type of person to complaint unless of course something has gone truly wrong with my experience. I went to the place around 7pm during the week, the receptionist said that they were booked but had an opening at 9pm(mind you they close at 10pm). I made arrangements(I have a baby at home), accomodated my schedule and called the place on my way back home and said ok I’ll be there. Got there at 8:45, filled out the paperwork. Waited. and waited at 9:15 I asked«Is the lady here?» «She’ll be out shortly» that’s the answer I got. 9:25 a lady comes out and in Spanish tells me she cannot do the service b/c she has to leave at 10:00 and without me even saying anything she says«don’t blame me, the girl in the front doesn’t speak Spanish, that’s what happens when they hire people that don’t speak Spanish!» Ha! WTF right?! Moral of the story go at your own risk. Essentially its hit or miss but quite frankly I wouldn’t risk it. It’s not worth the aggravation.
Yailen L.
Classificação do local: 1 Miami, FL
This place deserves no stars! Ieft a message during the week & have yet to hear from them. Thumbs down!
Alexis Y.
Classificação do local: 2 Miami, FL
Ok — I admit I was being a little hard on them for $ 39 I really wasn’t expecting much.
Lara S.
Classificação do local: 4 Nashville, TN
5 stars for the massage, 3 stars for the location and ambiance = 4 stars I checked out this place because I bought a Groupon for a $ 39 massage. Sounded like a good deal for a 1 ½ hour massage. We arrived a bit early, filled out the necessary form, and waited for our massage therapists. I was concerned that there would be a lot of fragrance going on in the massage because of all the apple, vanilla, and cinnamon scents I was greeted with in the waiting area. I was happily surprised when the massage room was neutral — on the eyes and the nose. There was classical music playing at the right level to block any outside noise. The massage therapist I had, Julie, was amazing! She worked on a lot of tight spots I have from running or sitting at my desk, and was very nice. A definite 5 stars for Julie! I would consider coming back on a regular basis except that it’s really out of the way for me. It’s about 40 minutes from my house. Plus, massages can get quite pricey. They have a «membership» program where you pay $ 59 a month and get one massage or facial a month. Might be a good deal if I lived close enough to go more often. I also think they could work on the overall ambiance, which I thought was mediocre and felt like waiting in a doctor’s office. But really with massage therapists that good it doesn’t matter.
Joel H.
Classificação do local: 5 Tuscaloosa, AL
I went last week and had a great time. For my first visit, it was only $ 39 for a massage, and I couldn’t have been happier. Great service, great masseuse, and everything was very hassle free, which I definitely appreciated. I’ve heard about Massage Envy, and even with a poor review, I decided to give it a try. Bad timing, Lex Y., that the power had gone out, but you can’t really fault them for that, right? Sounds like they made at least a concerted effort to deliver. Either way, I was not only pleased with my massage, but told a couple of friends about it as well. Hopefully they check this place out. I am not just a 5-star guy, but I am certainly an optimist as well as a realist, and this place totally delivered. No attitude and nothing pretentious, just straight up massage… envy. Awesome deal, and I’d be a punk if I didn’t let people know that mine was a very above average experience. One of these days a place is not going to get a 5-star review. Until that day, Unilocal has not let me down! Hope this helps, and I hope y’all get to enjoy some time here.