Macy’s

Had good service! Lady in men’s clothing provided discount certificates, and 20% off because we had a Macy’s card. You have to look through the racks but you can find lot’s of good deals if you put the time in with name brands, saved over $ 50.

Extremely disorganize … Feels like Ross. Clearly «most» of the employees aren’t happy with their job. Anything that requires for the person to do «more» than the usual, it’s not possible to do or they don’t have it or the computer’s inventory is incorrect. I have shopped at this particular Macy’s over 10 times, same thing each time.

If I could leave negative stars I would. The diamond necklace I purchased in the case was perfect, the one they actually gave me had 6 diamonds missing!!! I took it back the next day and they were extremely rude immediately accusing me of taking out the diamonds! I wouldn’t even know how to do that if I wanted to.
Terrible terrible terrible customer service from both management and the associates! After spending over $ 5,000 on a necklace I at least expect the smallest bit of respect, but NOTHING.
Do not go here, it is very close to where I live but it’s much better just to take the 45 min drive to Aventura and deal with civilized and organized personnel.

Complete Disaster. Where do I start? Good luck finding an associate to help you, better luck finding an associate who knows what they are doing and of course, and good luck getting them to move and find a size or an item in the stock room for you. Inventory never matches the items physically in the store. The store is messy, dirty, disorganized and why does it take 45 minutes to pay??? Managers are never anywhere to be found either. The discounts they offer constantly are just not worth the hassle. If shopping is supposed to be an enjoyable experience, someone in the company please make sure Macy’s employees comprehend that concept.

I have never been in such an unorganized store. Purses tossed haphazardly in discount bins, sales racks half on the floors, and clearly I like discounted items. Anyways, it was 6pm on a Tuesday and I was at the Estee Lauder counter in search of a face wash I had tried once and could only describe. One associate at the counter helping another woman, and where was everyone else? I went upstairs instead, waiting until the single employee could help me out.
I was in the women’s dress section, and found a great deal. Just not in my size. I searched in all the surrounding racks to find the same one a size larger, and after 20 minutes, I had to ask an associate for help. Which was equally pointless. I asked her to search for this dress in the size larger, and was met with «It looks like we have one in the store.» Oh, okay, awesome! Can you help me find it, Macy’s associate? «It looks like it could be in the back, or somewhere on the floor, or someone could have stolen it, I don’t know.» Really? That’s extremely… unhelpful. «Sorry?» Me too. I put back the dress.
Onto the Estee Lauder counter, and the associate was free! She recognized that I was there earlier and apologized for not having anyone else help, which redeems this experience by a star (and gives me some guilt). Then, in my vague description of the face wash, she knew exactly what I was looking for. Another star redeemed. I bought it, glanced upstairs forlornly at the dress that was somewhere in the back, somewhere on the floor, or stolen, and chalked it up to the fact that I’m in downtown Miami. Why were my expectations so high anyways?

Most disorganized Macy’s I’ve ever been in, dirty and smelled moldy on the second floor. Management should step in.

Pamela in Ladies Clothing Dept helped me find a dress for an upcoming wedding. She really was great!

The worst LANCÔME counter customer service ever! First of all, they don’t have what you need, then the sell you what you don’t need and if you dare to return it (unused, very next day) you’re given the worst treatment. I had to call in a counter manager to resolve the issue — needless to say she wasn’t friendly either. The sales person spoke terrible English, I believe it’s Spanish only counter. Dirty overall, spend your precious money elsewhere where you’re appreciated, like Nordstrom’s!

Clothes are overpriced and when they do have sale it’s just mark the over priced items down to retail. The ladies dressing rooms in the downtown Miami store is hideous. The rooms are very limited and small, no chairs, and no three-​way mirrors. You realize how tacky the fitting rooms really are when you go the some nice place like Kohls. They do it up right.

Ghetto ass Macy’s. The employees are ghetto and rude no class. You ask them a question and they look at you crazy walk away and grab another employee. Um you can’t talk? Real shitty faces when they have to put back the clothing you tried on. The store is falling apart and it is very dirty. I see were employees get it, the managers. The managers don’t say hi to customers because they think they are to good. Uneducated fools for the most part.

Stopped by with my dad. He needed a shirt but wasn’t sure of his size (neck) so he asked the sales associate (which we had to track down) for a measuring tape. The mens department didn’t have one. So we went upstairs. I found a pair of jeans on sale for $ 30, not bad. The place was a mess and the selection was scarce. Overall probably won’t come back. Too bad because the metro is so convenient.

Okay, so decided to give this Macy’s a shot since its in the corner of my job for a quick lunchtime break and boy… I’m really happy I did. This Macy’s is a hidden GEM! If you can get over the crappy exterior, whats inside is what truly matters and what did it for me. SO MANY BARGAINS! Funny because other users said they also got great deals and almost felt like this was part outlet… I agree but they also have all the regular merchandise as well. You can just 100% find better deals here… and it’s likely because not too many people frequent this store due to lack of parking or whatever… but you can truly find anything and everything you want here… and likely find popular items that are otherwise sold out like Macy’s in Aventura or at the other big shopping malls. They literally have RACK AND RACKS, almost FLOORS of clearance stuff. All name brand, all really good merchandise and in perfect condition. Again, this is likely because its receives less traffic, thus major score. The customer service for me was normal and the associates were polite when asked for something quick. Also, Macy’s already has great sales on top of their clearance, so I suggest you definitely take a look inside this store. The Mac counter is great, if your a make up girl like me… looking for special collections, its all there… and not sold out lol like in the other stores. This has possibly become my 2^nd favorite best kept shopping secret of all and which, I am very happy to share with you. :) I gave it 4 stars out of 5 just because of the old exterior and lack of parking, because besides that, this store really rocks. Must share. xxo

By far the best Macy’s staff that I have ever come across in any state. Everyone is very friendly & willing to help. The store is very clean. I am wishing that the upstairs was open just because I love this Macy’s so much.

Don’t get me wrong — I’m a big fan of Macy’s — especially their never ending sales inside of sales, take advantage of an additional 25% off if you shop before 1 pm. So on this particular Saturday… I was on a mission! However, for this particular store in downtown — they forgot to build /​add /​conceive a parking lot. Took me 15 minutes to find a meter; dashed inside to get the three (and only three) sale items I eyed in the circular, tried not to get lost in the 6 floors of mayhem and made it back to my car just in time before the meter expired. I know sales are supposed to get my adrenaline pumping… but I didn’t want to chance my car not being there or it being peed on by a stranger…

This Macy’s has so much potential to be a great store. They have good customers service, quick checkout lines, however this store is so outdated and lifeless. Can we get some better lighting? This stores needs some color, a complete make over. It like the Kmart of Macy’s.

I could review this place in one word: BUDGET.
Living close, walking distance even, from a Macy’s to me should be a dream, or a credit card nightmare. In reality, it’s nothing.
I had gone here for very specific items and they never really have anything you need in stock. Everything on sale is great, but it’s from months ago. I don’t truly know how to describe it other than I almost feel like I’m in a Macy’s Outlet (do those exist?)
This place needs to be updated stat. I don’t know how long its been in business there but I can’t imagine it sustaining unless people don’t truly care about the appearance of a place of the merchandise being sold.
If you HAVE to, I say go, but if you don’t, go somewhere else.

This store could be an amazing place to shop downtown, but Macy’s has put little to no money in this store. Granted they do have some decent things, but nowhere near their other Miami area stores.
It wasn’t long ago that a high level Macy’s executive criticized downtown for being unsafe and unattractive, yet the very same thing could be said about this store.
Time to renovate Macys and time to renovate NOW!

This is by far the WORST department store I’ve ever been to. I’m surprised that Macy’s even let’s this location have their name on it. The only worthy counter in this store is MAC… and they have their own entrance. Otherwise, just shut it down and start all over. Waste of space!

I miss Burdines, but it’s nice having Macy’s just down the street from my office. It’s clean and they have great sales. My dad is constantly getting deals on dress shirts and ties. I’ve found a few bargains on accessories and handbags.
The customer service is lacking, though. I wanted to buy a watch for my dad last year for Christmas (I was looking at watches in the $ 100 – 200 range), and had the person behind the counter approach people that came in after me that weren’t buying anything. I’ve dealt with lots of long lines here too. I was just in there today on a break at work, and I was waiting in line forever because the employee couldn’t figure out how to work the register with some coupon that someone had.
The sales are worth the wait, so if you’re downtown, it’s worth a stop inside.

Like the previous review from Sergio, I agree this store is clean, organized and great to have in the downtown area.
Had to get some mascara today, and found a couple of other great deals while I was in there. Flip Flops $ 30 normally $ 130, but heck they were coach and silver and oh so cute! Could not resist.
I do like having this store close by instead of having to go to a mall for quick things you may need. Service is very good!
Shoe Dept., Junior Dress department, and Mac and Lancome Counters were all visited today and all of the team members were more than helpful.
If you are not walking, oh boy huge problem for parking. Other than if you get lucky to find street parking. There is a small lot close by and they charge you $ 15 for two hours… eeekkksss!!!
Walk there, save your money… nice store…