Lotis Salon and Spa

I bought the groupon for this place. But after reading ALL of these, I ain’t goin!!! Ya’ll need to step your game up. That’s just sad.

I purchased a Groupon for 2 Mani Pedi’s in February, since then I tried calling four different occassions to make an appointment but noone answers the phone. I decided to drive by the location where there is barely any signage and parking is a problem. The first time I drove by I did not find the place, the second time I saw a small sign. It seems a little shady to me so after reading the other reviews I opted not to use my Groupon.
As the saying goes «first impressions last». You should not advertise something you can’t deliver.

You pull into the questionable parking lot wondering whether you’ve arrived in the right place. The small shopping plaza offers very little parking and is a zoo to get in or out of. Once you mangle your way inside, the small start up salon immediately sets an unwelcoming vibe. You will immediately notice that the place is messy and unorganized.
I purchased a Groupon for a $ 15 mani/​pedi, seems like a bargain until the old familiar saying sinks in. You get what you what pay. There are 3 manicure tables that seem under equipped and a bit on the smaller side. There are no pedicure chairs which means you have to awkwardly hold your foot up on your manicurists lap and soak your feet in a small pan that is saran wrapped by what seems to be a small garbage bag.
The manager seems overwhelmed and unmoved by the need to excel in customer service. I called several times in an attempt to make an appointment before I showed up. To my dismay, my first two calls were received by voicemail and my following two we’re picked up and hung up on. Being the resilient creature that I am, I show up in hopes they had avaiilibility. When I arrived, there was only one patron getting a blow dry. The two staff members looked confused by my arrival & failed to greet me. I made my way inside when the manicurist finally says hello (in Spanish, she does not speak English). I explain that I’d purchased a groupon but could not get ahold of anyone earlier to lock down an appointment slot. The male hair stylist told me to have a seat as he explained to the manicurist that a groupon purchase was the same as a regular mani/​pedi (I felt this should already be known by staff members.) After choosing my color, they have an extensive OPI collection, small Essie collection, I take a seat for what has to be my longest mani pedi service of my life TWO HOURS– unheard of. In the mist of my cuticle cleaning, a patron shows up exclaiming that the owner advised her she could arrive earlier than her appt. time. The manicurist explains that I showed up and that she would roughly take an hour with me. Gave her the option to wait for her to finish with me or to return during her scheduled appt. time. Clearly distressed by the notion that she was being turned away after being lured in under false pretenses, the woman asks to speak to the manger. The staff members pretty much ignored her after murmering that owner was not in. The woman excersices her option to leave to only miss the owner by a few mins. As the owner walks in, the staff members explain what transpired with the patron that just left. The owner walks over to me with an attitude and sternly asks what time my appt. one. Trying to lighten the mood, I exaggerate a bit and say «I called 10 times, but couldn’t make an appt.» she scuffs back & with a brash tone & says «let’s not lie, you did not call». Insulted, I pull my phone out & proved to her that I indeed called, 4 times. She looks at my phone and jerks back, well I don’t allow walk ins for groupon patrons. I try to explain to her that I advised her staff that I tried to call & since there no one was there they took me, when she cuts me off and barks at her staff that they should’ve taken the other patron. Then looks at me and repeatedly tells me that she doesn’t accept walking for groupon. I told her I didn’t know, and frankly in my opinion, it’s incumbent on her staff to know protocol– not me. The paint job was awful, I ended up having the manicurist remove the color on my nails and paint it clear. The toes were equally bad.
Fast forward I got to pay and the owner reaches for my phone to take the Groupon. Incredibly inappropriate. Then proceeds to go into my Groupon app. I assert, «let me retrieve it from my phone». I show her the groupon, left a tip for manicurist & vowed never to return. Worst experience ever.

Made an appointment and when I got there they were closed. Called Groupon and they called Lotis. Lotis told them they «forgot» they were closed. I decided to give them another try. I kept calling them for 3 days at all times and no one ever answered the phone. Since they were near by I decided to drop in and make an appointment. There were two other people standing outside who told me they had made appointments and the shop was closed. No one answered the phone for them or myself.
Pros: none
Cons: maybe the entire thing, lol.

DO NOT BUY GROUPON!!!
The owner, LIZBETH ISMAEL, is as RUDE AND UNPROFESSIONAL as ALL OTHER REVIEWS depict her.
GET YOUR $$ BACK.
She IS NOT a Cosmetologist or a beauty professional.
I bought the 2 mani/​pedi option and used it early in the GROUPON offering. I called her cell 305−431−7303, not her business 786−452−9365, a week before and made an appointment directly with her. When I arrived there were 6 people waiting ahead of me and she was nowhere to be found. I called and she screamed at me, she was busy picking up an unlicensed nail tech. She arrived and she proceeded to scream and berate me in front of 5 customers for asking other customers what services they were waiting for.
I believe the lady with her sister getting her nails done was there because she stopped the tech and told her she was leaving right during get pedicure.
This RUDE and sorry excuse for a business owner, denied I made an appointment with her even though I showed her number on my call list a week before. She made me wait an hour and 15 minutes.
It was THE WORST mani/​pedi I EVER got. Plastic bag in a dishwashing bucket to soak my feet. No cleaning around the cuticles and all goopy and thick for both hands and feet. The tech, Yuni, said she recently had arrived from Colombia and that ISMAEL had just bought the business. No licence available.
There in NO WEBSITE. NO email gets answered at
THIS IS A NO STARS REVIEW.
WARNING! WARNING!
DO NOT BUY GROUPON.
at least they’ll give you your $$ back.

This deserves no starts. I showed up today 30 minutes early for my appointment and the salon was closed. Never received a phone call nothing. So unprofessional. I called left a voicemail and she won’t call me back. Bought a living social coupon worst place ever! Don’t ever go!!! Unbelievable. I have such an important event tomorrow. I’m literally driving around town looking for a place last minute.

Made appointment for an important event. I show up 20 minutes early only to find the place closed. No phone call, no sign, no nothing. Very unprofessional!
I have since called twice and it goes to voice-​mail.
0 stars!

Unilocal needs to put a ZERO feature for places like this. This place is horrible, I called and the lady hung up on me screaming «what you want!» I called again thinking it was a mistake and the lady just hangs up on me. If you don’t want any business then why advertise on Groupon… Why even have a salon; this place needs to do the world a favor a shut down permanently.

This is the most unprofessional salon i have ever seen.
I show up to salon for my 6pm appt to find out the salon is CLOSED. All the lights off and doors locked. I literally called their number over 40 times before receiving a response. When the owner answers i explain the situation to her not even a im sorry NOTHING. She said they should have called you this morning i had an emergency i continue to complaint she cuts me off and says: would you like to reschedule? I laughed and said of course not. She then proceeds to say: let me ask you a question, why are you calling me then? then HANGS UP on me! I am beyond disbelief how this establishment is even open. TERRIBLE
NO stars if possible.

RUDE RUDE RUDE RUDE RUDE RUDE RUDE!!!
If I could give no stars that would be more appropriate. I saw a Groupon for a mani-​pedi and I called to make an appointment. Being that there was no answer I called 2 more times because I wanted to make sure I could get an appointment sometime this week before I went ahead and purchased the Groupon, which I think is very reasonable because if you are advertising your business then you should be available to answer the phone. A lady called me back and said «did you just call 3 times?» I answered yes because I was trying to verify some details before I made a purchase. She then proceeded to say if there was a reason I called so many times!!! COMPLETELY RUDE!!! I was shocked and appalled by the customer service over the phone. I was not rude at all to her and she was completely out of line. If you do not work well with people then you shouldn’t be working at a hair salon or anywhere for that matter!!!
DO NOT GO HERE!!!
WORST CUSTOMER SERVICE IVE EVER EXPERIENCED IN MY LIFE.
RUDE RUDE RUDE.
This place needs to close down.

WORST SALON (if you can call it that) EVER!
Let me start off by saying that I am a very reasonable person who chooses to try to understand where people are coming from but this place is beyond horrid. From the first moment, you will regret having parked with the intention of going into this hellhole. I purchased a Groupon, but would not get anything done here even if it were free. I wish I could give this place 0 stars.
My sister and I walked in on time and had to wait 30 minutes for the owner/​receptionist to show up, even though we had made an appointment almost a week earlier. The owner did not even apologize for her tardiness, the lack of a second nail tech, and the air conditioning being broken, which was absolutely horrible in Miami.
The place looks dirty, the owner is more rude than any chonga I’ve ever met, and not one stylist/​manicurist spoke English. The pedicures are done in a bucket with cold water with a plastic bag. In hindsight, we should have left at that moment and asked for a refund.
The only nail tech started with my sister, which was supposed to receive a shellac manicure and pedicure, but the hole in the wall did not even have the shellac that they were offering in their Groupon. They claimed the OPI gel crap that they used was better and could not provide the shellac. The gel polish came off in one second with regular acetone and did not leave the nails strong like shellac does.
The nail technician did not ask about the length of the nails and cut them at, as she called it, «industry standard». What the heck is «industry standard» when it comes to nails? Had she cut them 1 mm shorter, my sister would have bled.
Everything above aside, MY ISSUE IS WITH THE OWNER.
Because the shitshack did not offer shellac as described on the groupon, I asked if I could apply the $ 25 paid to a paper tip acrylic manicure with no pedicure. The owner quoted me $ 30 but changed the price to $ 55 after speaking to the nail tech. On top of that, the owner said she would only apply $ 12.50 to the service because that is what they make off of the Groupon. Have you ever heard of something so ghetto? I am a financial analyst and can tell you that she would have made more money applying that amount to the service that I wanted than by only allowing me to use the groupon or nothing.
The owner called me ridiculous for insisting that they would make a better spread by accepting the $ 25 towards the more expensive service and would not stop calling me ridiculous to everybody and nobody in specific.
Because we already had a bad experience, I told the owner that I would not be doing my nails there and that I would be requesting a refund. Almost immediately, the owner marked my groupon redeemed (even though I never gave her the groupon information), while I sat in the dirty couch waiting for the only nail tech to finish with my sister. Beyond angry, I called groupon immediately to cancel the second groupon before she could mark it redeemed.
That business owner is the absolute most rude bitch I’ve ever met. How do you own a salon when you dress like you just woke up and your hair is obviously very oily and tangled? Please do yourself a favor and go ANYWHERE ELSE even if you have to pay 10x more.

This was the worst experience I have ever had at any nail salon. If I could give negative stars I would. The owner is rude and extremely unprofessional. Save yourself the headache and go basically anywhere else. Although with her attitude I don’t see this business staying around very long.

I went to this place without first reading the reviews. BIG MISTAKE. I completely agree with the other reviewers. To echo their sentiments if possible I would leave zero stars. The salon owner is quite literally the rudest, most unprofessional woman I have ever meet. She failed to honor my appointment, made me and my friends wait around twenty minutes. In Miami, honestly not a big deal. I’ve experienced much worse in terms of wait times, annoying but not end of the world. However, she then proceeded to scream at me for «looking like I had an attitude.» I literally did not say one word to this woman before she started yelling at me. I don’t know what her issue is, but I have never in my life been accosted like that. Especially, out of no where. Again, did not say one word to this women before she started to yell seemingly out of nowhere.
I can only imagine that she was unhappy I had a Groupon. Upon reflection, she probably did not want to honor it. She started yelling when my friend confirmed we had purchased Groupons, and given other reviews she clearly seems to have a problem with Groupon users.
Unfortunately, does not seem like an isolated incident (see other reviews). I can’t comment on her techs or their abilities. I was so put off by the owner and the dirty looking establishment that I left. I don’t need to support the business of someone who is rude to me and my friends, and I don’t need to risk getting an infection by having services performed in what appeared to be an unclean environment. Again, to echo the sentiment of other reviewers, save you time and energy and go somewhere else. Basically any other salon should be better.

If I could give this place no stars I would!!! I agree with EVERYTHING the previous reviewer wrote!!! This place is HORRIBLE!!! But absolutely HORRIBLE. To start, they only take appointments, even though the place is DEAD! Then when you walk in, it looks dirty, and unkept. She asked me for my Groupon, I had printed it so thankfully I was able to avoid what happened to the previous reviewer.
They start off nice, making small talk and chitchat. All fine and dandy. But then the nail tech began to do a TERRIBLE job just slopping on the paint any which way and allowing lint and dust into the nail so it looked all lumpy and gross. I pointed it out, but instead of fixing it, she just continued to paint over it. Then b/​c it was cold outside, the owner decided that the air conditioner didn’t need to be on. Mind you, there are 7 women in the shop, the four workers, myself, and two other customers. Anyone ever hear of body heat!!! So naturally I turn on the fan to cool off. Here comes the owner, turns it off, and says there’s no need for air b/​c it’s cold outside.
But the kicker was that the nail tech had to rush through my mani-​pedi b/​c although there are 3 other employees, only MY nail tech knows how to cut hair. So instead of tag teaming and passing me off to another worker, the owner decides to rush the nail tech and I end up with a shitty chipped job. I left without leaving a tip, and I’ve NEVER done that before. but b/​c this place is so horrible and rude, I don’t regret it.
WILL NEVER RETURN. WILL NEVER RECOMMEND. SAVE YOUR TIME, ENERGY, MONEY, AND EFFORT. I WOULDN’T GIVE THIS GROUPON TO MY WORST ENEMY!!!

Groupon buyers beware. I am not in the practice of giving new businesses negative reviews but the owner of this salon and her nail tech need to seriously think about how their behavior can impact a fledgling business and the customers they serve. Unfriendly nail tech, rude and unprofessional owner.
To view and redeem the Groupon voucher, the salon owner grabs my phone and held it which was unnecessary when all she needed to do was leave it on the table and click the redeem button. She was swiping and clicking away for what seemed like minutes until I finally asked if there was a problem. She then promptly returned my phone but neglected to mention that she purchased a brand new Groupon to her establishment on my application. Needless to say I was billed for it and had to go through the process of having it removed/​refunded which is an inconvenience.
When I called her to notify her of this error and suggested she not hold customers phones, but rather simply click on the redeem button she became angry, denied such action and proceeded to yell «who are you to tell me what to do or how to run my business,» then proceeded to declare that she’d seen the negative comments I left her on Groupon (Business owners: these comments are meant to be taken as suggestions on how to improve your business — not taken personally). One of my comments was about how there are no visible licenses. She said that if I would have «opened my eyes and looked to the right» I would have seen the licenses. Well, standard practice is for the licenses to be placed right next to the work station of each tech. Plus, you should take good care to not speak in such a manner to your customers. Owner and tech are lacking in quite necessary customer service skills.
They couldn’t even make change for a $ 20 — I had to walk to the restaurant next door with wet nails to be able to give the tech her tip. I find it really hard to believe that not one of the 3 staff in that salon did not have change for a $ 20.
Needless to say I will not be back. I have never been treated in such a manner at any establishment and I hope that this person gets her act together for the sake of her new business because in this day and age of social media news travels fast. If you are looking to be pampered and treated in a friendly, warm manner, look elsewhere.