Lexus of West Kendall Parts

I have never had an issue with the entrances, in the four times I have been there it has always been clearly marked where to enter and immediately someone would come to direct me on which advisor to speak with and the only time I have had to wait is when I did not have an appointment which was totally understandable. I would highly recommend the Lexus of West Kendall service department. I have been taking my car there since I moved here, and will definitely continue to. I would recommend Jacob Shaunfield if you have a choice in advisor. He was extremely knowledgeable and helpful. Mr. Shaunfield even noticed a sound coming from my door and then ordered the replacement part. Everyone there was very nice and helpful. The waiting area was clean and comfortable. It seemed to me they were noting who was sitting in the waiting room and who maybe had a second car to take home. I sat near the cashier and she did have to yell a few times for people but she always would call the name quietly first. Since the waiting room is pretty big, her only option is to raise her voice. When I had a second car and left I was called as soon as my car was ready.

Service is decent. They had 3 entrances and because last time I was there all 3 doors were used for entrances I decided on the one further to the left & 2 other cars were in the middle and to the far right. After waiting 20 min for the place to open, I see where I was at going up first. & surprise surprise there were model cars there & I had to go behind the cars that were in front of me and behind me. I felt stupid. But anyways, I waited about 14 mins from 8am to get service. So the gentleman gave me a coupon for a free breakfast. I went to the café area and it looks clean & the café con Leche I had was good & the pastelito was good too.
So from 8:14 — 9:48 I waited for my car to be done. I received it after a nice car wash & vacuum.
People were courteous, and decent time was waited upon for a Saturday morning. The lobby was decent with comfy soft seats unlike its Toyota service counterpart. I heard my name & the lady must of yelled it out a few times. Which that’s unprofessional in my opinion. But it could of been a slip of the tongue which happens to all of us… my cell number was in the system.
Over all, I think it was a good experience in service.