L & M Engraving & Trophy Co

Great service! I got a pen engraved and they had it done within 2 days. Everyone I dealt with was really nice.

Today was my last time I’ll give any business to L&M engraving. I needed to use this place because of time constraints on a bunch of orders. I needed to make simple plates with names, dates and a short message on some. Nothing crazy. And it’s a convenient place in relation to my shop. Emailing them orders makes it simple as well. Unfortunately their customer service and attitude will keep me from ever coming back. I’d rather pay double and be treated politely. The older lady, possibly the owner (heavy set one) is exceptionally rude and is detrimental to this business. I questioned her about the price because they charged me 3 different prices for the same little plate and I asked why it was more today. She was practically yelling at me instead of answering my question. On another day, my sister picked up for me and she didn’t even come out of the back room. She stayed back there yelled at her in the same disrespectful tone of voice. She also said she was giving me a «flat rate». How is 3 different prices a flat rate? That women needs to be locked away in that back room and never allowed to speak to customers if that business knows what’s best. I will drive across town and order from someone else from now on rather than return here because of her.
On a positive note, everyone else there is very nice.
Good customer service and having people skills is important. Perhaps give that lady a public service and people skills pep talk.

I’ve been here 4 times so far. They do a great job getting things engraved in a timely manner. The only negative I have is that their prices seem to fluctuate depending on who is there. I always pay $ 10 for the 5″ x 6″ name plates I drop off. The last time I was there when I went to pay they told me it was $ 15 each. I order a decent amount of these so the extra $ 5 per can really add up. When I tried to ask about it, someone started yelling from the back not to change the price back to the usual $ 10. I actually felt bad for the casher bc he was very sweet.

So glad I found this place. Had been unsuccessful getting a watch box engraved at multiple places (including Things Remembered) because it didn’t fit in their machines or they were too expensive or had very limited working hours. I came in to L & M where not only did they tell me they could do it in time for Christmas, they also offered advice as to what font style would look best, and we’re very nice and accommodating. The piece was gorgeous. Definitely highly recommended!

I know this place has been around for quite a while but I can’t say that the customer service support merits anything worth then just rude. I call into to place an order I was told to go online and submit a request. I call back and apparently the web address is wrong the lady tells me that I need to send it to this another address if I got an auto reply from them then that would mean they have the order. I call back to check and again to verify that they received the order and so I then ask will the order be ready by next week and she replies did you list that on the order — I say yes I did but I wanted to make sure that it was going to be ready and she says to me well it should be if you put the date on it… I guess the word customer service has fallen into the internet world where you don’t have to interact with customers. I hope they realize that people don’t do business with computers they do business with people.

They always go out of there way to get my order flawless. I’ve been a customer for years and I won’t go anyplace else.