Knowles Animal Clinic – Snapper Creek

Best service! Love this clinic such a friendly, clean and safe environment. They attended me right away and got my furry baby everything she needed. Really like this place, definitely recommended I have a teacup Maltese so she’s definitely delicate and spoiled and she felt right at home.

I’ve been here three times in a week, and waited at least an hour for my dog to be seen each time (even though appointments were made). I’ve even seen other people show up after me, and their pets be seen before mine. I can somewhat understand granted this is an emergency clinic.
The only pros I’ve noticed are 24 hour emergency service, and friendly staff. The vet and all the technicians are extremely nice, and I believe they really care about our pets. However, I’d rather go somewhere less expensive and more punctual.

I web not to Knowles because I found a cat on the street just looked like a house cat so I came to see if she was chipped. First off I walk in trying to calm down the cat because she saw a dog there and the two girls in the front desk didn’t offer any help I’m literally here trying to walk in and for the door not to slam on my face or for the cat not to get hurt and no help only from a kind couple who was checking out. Anyways they chip the cat she has no chip sadly so I asked nicely what can I do the girl who attended me looks back at me while I’m still holding a scared cat digging her nails in me «oh you can take her to the pound» are you serious? Yeah absolutely I’m going to take her were she can get killed. NOT!!! That’s god I have a cousin who works with a vet and had better options than a pound. How can you work in the animal service field and suggest such a place??? If you suggested the humane society fine but not the pound. You are a horrible person! And I’ve spread the word around I will never attend this place for any animals needs. FYI I kept Mona because she’s an amazing cat and a great addition to my household.
David from Knowles Clinic thank you for your reply. Apparently I’m not able to directly answer you since no email was provided to answer your question I will reply here. I was in the clinic December 1, 2015 between 7:30 — 8:30 some where in that time range. Thank you for your reply I greatly appreciate it and please do train your staff since they are in the animal service field and I assume they should want the best for the animal in the situation. Happy Holidays

I had to recently put my dog down land did have the money at all they where very helpful and understanding actually felt like for once a vet place cared thank you to all the staff that helped me my mom and lil Stacy who is now watching us from heaven

First time I picked up my son’s dog everything was fine besides the fact they made a mistake on the bill. I called them n demanded they refund me overbite phone since it was their mistake since it was their mistake. They did.
My son left his dog this week and when I went to pick him up, he smelled so bad, hungry and anxious. Since he has been back he has had diarrhea, throwing up and does not want to play. Needless to say if it was my dog I wild NOT leave him there

Last night was an awful night! My lilltle toy poodle passed away in my arms and I decided to run to knowles for help! All of the staff was soo caring and helpful and took such great care of my doggie that I know for a fact that he went to heaven and I came to closure just by seeing how tender and compassionate the staff reacted to my situation.

When my Italian Greyhound was bit by a German Shepherd after 6PM, I immediately jumped into the car and went to Knowles. If you live in Miami and have a pet, Knowles is practically a household name for emergency vet care. When I arrived, the girl at the front desk was extremely kind and comforting. She grabbed my puppy and rushed him into the back to be treated. They offered me a sink and towels to clean the blood off of my hands and clothes. Shortly thereafter, they handed me a clipboard of paperwork, which was expected. Being a law student, I read every single line on the page before signing through my tear soaked eyes.
They explained that emergencies would receive care before all others depending on severity, which I completely understood. About 3 emergencies came in during my visit and I just sat and hoped that my baby was taken care of. I stood in the hallway and was able to watch them take my pup to take x-​rays and I would occasionally here him bark and whine from the back. I would have liked an occasional update, but I understand how busy they were. The vet came and spoke to us about 2 hours after we arrived to explain that they had not stitched the wound and were waiting on the radiology scans to decide what to do. About 3.5 hours after arrival, the vet came back into the room and explained that the puncture occurred in the sinus cavity and they were monitoring him because he was bleeding a lot through his nose. They wanted to keep him overnight for observation and told me they would bring me a quote for the stay shortly. I asked what they planned on doing outside of normal observation overnight, and the vet explained that they might decide to stitch and give him an IV. This worried me because I know that you should not stitch skin later than 6 hours after trauma.
The quote was between $ 900 and $ 1,600. I told them that I preferred staying up all night and monitoring my dog myself because I could hear his Unilocal and I just wanted him in my arms. I knew I wouldn’t be able to sleep whether he were at Knowles or at home with me. I honestly planned on just sitting in the waiting room all night in case his condition worsened. However, the possibility of paying $ 1,600 for mere observation seemed ridiculous.
They returned with an invoice for the services that had already been provided totaling a little over $ 600. I recalled signing a page that stated they would not provide any services totaling more than $ 400 and would ask for my approval before proceeding, which did not happen. I can speculate and say that they thought I was a total sucker and assumed I would leave him overnight. Instead, I stated that I would like to take my pet home and observe him myself. I contested the price of the bill and expressed my dissatisfaction over the price of the bill considering what I had signed. They reduced the bill to $ 500. Exhausted and eager to go home, we paid the bill and took our puppy to the Gomara Animal Clinic in the morning.
Gomara looked at the wound, gave him additional antibiotics, and explained to me exactly why he was bleeding from his nose. They calmed my worries and told me to come back in two days to remove the bandages placed by Knowles. They charged me $ 6.00 for the removal of the bandages, 30 minute lesson, a pill dispenser for easy doggy delivery, and much more.
So, what do I think about Knowles? I’m glad they were there during my time of need. I really am. However, I can’t shake the feeling that they saw dollar signs in my eyes and didn’t genuinely care about my puppy. Don’t make me sign something that says you’ll require my approval for expenses exceeding $ 400 if it’s a lie. It’s not a nice thing to do to a person who loves their dog as a child. I would mortgage my house for my dog, but I don’t like to feel like I’m being played.
It has been several weeks since this incident and my puppy is healing very well. I hope we never have to visit Knowles again, but if we do… I’ll be better prepared with what I know now.

I am highly disgusted and disappointed with the care I received at Knowles. I had an emergency situation where my dogs broke out of the yard and was hit by a speeding vehicle. My neighbor immediately rushed my dog to Knowles not knowing what else to do as no one was home at the moment. When I got to the clinic my dog was half sedated and bleeding everywhere, was tachycardic, and still in shock. They told me it was normal and that they were unable to perform an xray because the dog was not stable but they wanted to perform an MRI. That in itself does not make sense. I left with a heavy heart and had no where else to go as no clinic was open in at that time. The next day I went back to visit and get a bit more information and my dog was still not stable and was lying on her side, which they had told me the night before might be broken. She was in a great amount of pain and still tachy. The vet gave me two options, 1 put her down or 2 transfer her to another facility where they can perform an MRI and surgery costing upwards of 6 thousand dollars with no probability that she would make it. I asked the vet if she was stable enough for an MRI why they couldnt perform an xray and she told me «i dont know», apparently that is the only word in her vocabulary she knew because every question I had she answered me with «I dont know». I immediately called my vet and wanted her out. They told me if I took her with me I had to sign an AMA. Ridiculous when they gave me the option of putting her down. I was charged $ 900 and my dog wasnt even there for more than 14 hours, she was never stabilized, and nothing performed to give us a prognosis of her problem. At my vets office she was stabilized, stitched up, and xrayed within the hour.
And my biggest issue ! They had suspected a back fracture and transferred her without a backboard or gurney. My dog was being fumbled between two people who threw her into my car!
In conclusion, they charged way too much, resolved nothing but barely kept her alive, and do not have the animals best interest. Horrible situation and horrible place !

They probably saved my dogs life after he but a toad but very expensive. I payed close to $ 1k for IV fluids and some sedatives. Thank you for saving my dog but I don’t plan on returning for any routine care.

I recently had to visit the Snapper Creek office with a stray dog that had been run over. I could not have asked for better service and professionalism. From the staff who greeted me at the front, to the overall service and medical attention from all vets and assistants. Everyone was genuinely concerned for the dog’s well being as well as keeping me informed every step of the way. The dog needed serious surgery and received extensive care at the Snapper Creek location as well as the 27^th ave location. The dog is doing great and its new owners could not be happier.

Not really impressed with this clinic. My dog had fevers and an abscess and he needed treatment. The vet tech was rude and asked why I went there instead of another vet clinic — which didn’t make sense to ask someone that when they are in YOUR clinic. Anyways, first impressions are everything and he was not very accommodating. Next, he told me the vet would be a while bc she was doing surgery. About 30 minutes later of waiting, he told me it would be another hour and advised I leave to another clinic… overall, it didn’t seem like my pup was wanted there from the beginning.
I give them two stars because at least the vet tech updated me on delays.

Such a wonderful animal clinic! Everyone has been so wonderful and they are always very kind and generous. The doctors are very attentive. So wonderful to have this kind of facility open 24 hours.

I’ve had multiple experiences with Knowles over the years — mostly because they are an emergency vet and open after hours and on the weekends — the times when I would ever considering going to anywhere other than my family vet.
I know and hope this is an isolated incident but… to make a long story short, we needed emergency vet care for a dog we rescued from MDAS on a Sunday when our family vet was not open or available. I understand that there has to be a baseline to consider for treatment and then a course of action, but it was recommended we pay for thousands of dollars of xrays and blood work to determine what was wrong (for a cold?) and then hundreds of dollars for medication. For the day and for immediate relief, they had given the dog antibiotic shots (which last 24 hours), but I wanted to bring the dog to our family vet the next day for further evaluation. I had already set up an appointment with him prior to arriving to Knowles. When I told the vet tech that she was so rude and told us that by refusing to purchase their medication (and that I clearly didn’t understand what their dr said because of a «language barrier»), that «the dog could die and who knows the dog is really sick and could have distemper. «Who says that to someone who is there with a sick animal? I was instantly upset and infuriated and spent the rest of the days in wonder because this vet tech planted a seed of doubt. There was no professionalism at all. She was also not the vet tech we had dealt with previously — it’s almost like they sent her in as the «muscle» to get us to buy their medicine. Thankfully, it was just a cold and a régime of antibiotics was all that was needed.
I am thankful that this place is an emergency clinic and that their front desk staff has always been really great. The place itself is clean and sanitized properly.
As someone said in a previous review — they are very through in their diagnosing because they run every single test imaginable — which can be costly. Just be sure to stand your ground and find out what is NECESSARY as your bill will skyrocket quickly.

The BEST place to go for your pets care. I have been taking my cats here for about 7 years and they have always been very helpful and caring.

I would give this place zero stars if I could. I just came from there with an 8week old puppy that was sold to me sick a week ago and who later showed all the signs of distemper. The puppy started having seizures today so we went to knowles immediately, after going over the symptoms with the dr he also felt the dog has a high chance of having distemper. When asking the treatment options he recommended to keep the dog over night and do a test to check for distemper. They. Ran the quote and said it would cost about 760‑1200. I advised him we didn’t have those funds and the most we can pull today was 400 – 500. So he redid the quote and came back with around 450, but he took the most important aspect of treatment out! The test for the distemper and to check his cbc’s!!!When i questioned him and told him it didn’t make sense to treat symptoms and not find out what was the root cause was he agreed but didn’t offer anything else. Long story short we asked for any other alternatives and whether we can do some sort of plan and pay most of the balance, they rejected that. So they sent us home with one pill of valium to sedate the dog and thats it. Great way to show care and that an animal’s health comes first. They don’t work with their clients and all they care about is money. So because we couldn’t cough up the 760‑1200 they brushed us off! NEVER AGAIN!!! AVOID THIS PLACE AT ALL COSTS!!! They are only out for money!

I want to acknowledge and thank the efficiency, patience, diligence, compassion and understanding of Lory Nelson. After the bad experience that I had with the error of my dog cremation, can say that although noting replace the loss of my dog she did her best to make my process less complicated helping me get another adorable Shitzu. Since I met her she demonstrate being solidary with my pain and helped me with the process to get the new dog. Lory, once again thank you for everything and your actions tell a lot of the human being that you are.
Johanna Santana

I been to this clinic twice. Emergency clinics are known to be pricey hence the service expected should be excellent… well that’s not the case for this clinic. Both times I was there I had to wait approximately 35−40mn to be seen by the veterinarian. If I am coming to an, emergency clinic i expect to have my furry friend seen asap because it is urgent otherwise i would have visited my vet at normal hours. In addition to that you can tell its all about the money, since you are in a vulnerable state they take advantage and suggest to run other test that are unrelated to the current medical state of the patient. Also i dislike how they take the patient to the back and you cant see what’s being done. During my second visit when it was time to pay they told me it was a certain amount but when i insisted to see the bill before paying somehow the balance due was now lower. I don’t recommend this place at ALL but emergencies happen so beware and ask for the bill before paying, go over what they are charging you for, don’t let them run test that are unnecessary.

They don’t care about animals, only money!!! Only thing this place is good for is draining your wallet with outrageous prices and horrible wait times with just as bad service! My dog has been and still is horribly sick and they can’t even figure out what is wrong with him even after already charging me over $ 2,000 in vets bills! Stay away from these money grubbing thieves!

Please stay away from this clinic. I was with them for 12 yrs and i have watched the decline in service. They are way over priced and are basically an assembly line or factory that makesyou wait even when you have an appt.
The last incident with Knowles was with my mothers dog. He went in to remove some skin tags, a very minor surgery and one he has had before, and he died. The clinic offered no reasonable explanation. Apparently, he went from ‘recovering nicely’ in the post-​op room to dead in 20 min. We showed up to pick up the dog and no one was there to speak to us or explain anything. They had us wait in a room and someone brought our dead dog who suspiciously was bleeding from his anus and mouth, in a blanket and said, ‘sorry’ before bolting out of the room. This clinic is a money hungry factory and should be shut down.

Losing a pet is never easy. The word «pet» doesn’t even seem to do justice when referring to a member of the family. So, it was with a heavy heart and tear-​filled eyes that we dropped off our beloved little Lucy.
My brother and sister got there first and I arrived a few minutes later. My brother handled the initial conversation and a couple of minutes later my sister and I took care of the minimal paperwork. The entire staff at Knowles was understanding and visibly moved as they witnessed the painful moment. They made the process simple and fast which is crucial during a time of good-​byes.
Knowing that a 24 hour reliable vet is nearby is necessary for any animal lover.