Jim Diaz – State Farm Insurance Agent

I WISH I had read the reviews before signing up with these people. I recently moved out of Miami. When I could no longer afford my Life Insurance policy I called and spoke to Magali and she promised that it had been canceled and all I had to do was wait for a check to be sent to me in the mail for the worth of policy.
A week passed and I received the bill with the Life Insurance policy still on it!
I called and spoke to a receptionist who told me I had to come in and sign a form (why had Magali NOT told me this???) I explained I live over 5 hours away and I can’t simply walk into the agency. I was told that I would be emailed the form and that Magali would call me back (she was of course on lunch break when I called).
After a few hours, I decided to switch to progressive and I called to cancel the policy (I was also never sent the form via email or called back that afternoon).
I spoke to Grace and after being hung up on twice and asking to speak to Grace (Supervisor) I just kept her on the phone until she finally emailed me the form. When I asked if I would receive confirmation that I also canceled my auto insurance policy Grace said I would not because of some corporate mumbo jumbo, so I guess will have to keep bugging them until I am 100% sure everything is canceled.
NEVER AGAIN.

I’m giving this office one star but they don’t even deserve that. They are cordial and very nice but they don’t know what they are doing. I had to call over 9 times to fix the same problem that every representative that helped me guaranteed me was already resolved honestly save yourself the agony and go to an insurance company where the truly know what they are doing.

Worst agent ever. My father, brother, and I all use to have policies there. I was the first one to leave. They would never get back to you. If you wanted to cancel or change a policy you would have to call them several times to make sure it would get done. And even after they consistently tell you not to worry its done, it wouldnt be. I lost several hundred dollars because of them not cancelling a policy when I told them to chasing them for 3 months about it, till they finally actually cancelled it, then told me i couldnt be reimbursed from the date i originally cancelled because too much time had past. Same exact thing happened with my father with his flood insurance. He paid off the house and didnt want it anymore and they gave him the run around for 6!!! months before it was finally cancelled. and no reimbursement either, Then had a similiar problem with changing his coverage on his boat. Now today my brother has been after them for the past 3 months because he cancelled a policy (he switched to geico for better rates) and they continue to bill him! STAY AWAY FROM THESE SCAM ARTIST. THEY ONLY WANT YOUR MONEY!!!

My 74 year old mother called to purchase a flood insurance policy from Jim Diaz after being quoted $ 400 annually through a telemarketing offer. Suddenly the offer changed to $ 1800 because «they were out of elevation certificates.» This is three times the national average of $ 600 per home according to FEMA website. When my sister called to complain she was told by his supervisor «No crime was committed here because it was just a quote.» There was no apology given, instead they tried to justify their actions. Note that elevation certificates are available from the County’s website free of charge for homes built after 1995 and also from the previous owner or homeowner’s association. I would not recommend purchasing insurance from this individual.