Jason’s Septic Inc

I paid for a septic tank inspection ($ 375) on a home I am buying. The technicians sat in front of the wrong house for 45 minutes without calling their home office or the realtor to find out what was going on. We had to go outside, find them, and bring them to the right address. The technicians were not certified to write the inspection report so how they’re considered to be qualified to do the inspection puzzles me. In any case, they kept calling my realtor «mi reina» which shows a complete lack of not only professionalism but also common sense. They then tried to get away with not performing the inspection but merely relying on the condition of the ground around the tank. The then quoted me $ 8−10k to replace the tank and drain field, when two other companies, who have been in business for decades (Chapman & Smith) quoted me between $ 5−6K. NO ONE should use this company.

Avoid this company at all costs. Poor customer service & work ethic. Paid for downpayment on job in Jan 2015 & work did not actually commence until May 2015. I don’t care how long it takes to get permits, it does not take 3 — 4 months. Failed inspection numerous times before finally receiving passing grade.
Overall, I did not feel the customer service to be satisfactory as progress was only made due to my repeated followups.
Entire experience felt disjointed, lazy and unprofessional.
Look elsewhere …

Are you guys ever going to finish my septic installation? I’m asking over Unilocal,hoping to get a real answer from someone like Jason. Lots of promises but we’re still waiting… Since January.
Someone please help.
– Update: After several months, and several failed inspections, Jason’s Septic finally completed the work on our septic tank. They didn’t finish closing the permits, so that took a few more weeks. But in the end we were able to end things on professional terms.

Do not use this company! I contracted them for a 1050 gallon tank and they fraudulently installed a 900 gallon tank. When I confronted them about their mistake they insisted it was an oversight by the department of health and that they need to get revised paperwork. They also falsified a receipt to show me that the purchased a 1050 gallon tank for my home. We have proof with a picture and the ledger number that there is a 900 gallon tank and not a 1050 gallon tank in my home. The owners are impossible to get a hold of — they have used every excuse in the book to avoid my phone calls trying to get them to correct this situation. Do not use them — extremely unprofessional, deceitful and fraudulent!

I am just expressing my disappointment with this company. They are extremelly unprofessional and unreliable. I needed a septic tank certification, meaning a company to come, locate my septic tank in my backyard and provide with a certification of specific location and measurements. The two people that came started poking with a metal pole all over my yard and without me realizing they damaged my sprinkler system by making a whole on it. The certification came a few days later and was wrong, the certification says that my septic tank was in the front of the house when I personally saw it was in the back, it was a very poor unprofessional drawing that I could have done myself. I called to complain and left several messages to the office and the owners cell phone number (Brittnie Nesenman) and she never returned any of my calls. Her assistant Lori sent me an email saying they not responsible for any damage when locating a septic system which I do not agree with as I was never explained that could have happened.
I explained that I needed exact location and so they sent the same two guys again, I am assuming this time they are bringing another equipment to dig up the four corners but they do the exact same thing that they did before and the guys could not tell me exact location of drainfill. Why would you send the guys twice if they do not have the right equipment and you know what I needed.
I would never use then again, they took over a week to dram the new one and I am still waiting from a call from the owner.

We are still dealing with the after-​effects. At first glance, the reviews look stellar. The reviews you can’t readily see, the «not recommended» ones at the bottom of the page, are the one’s I wish I had seen before we got involved with Jason’s Septic. Coincidentally, they are also the most recent.
We are still dealing with the after– effects of choosing this company. They came highly recommended by the guy who inspected our house. We trusted their opinion when they said the septic tank needed to be replaced. At first, they took two additional days to pick up the permit for the job, knowing that the entire Closing was waiting on all the repairs being completed, with the septic tank repair being the biggest and most important. We called the permit office to find out what the hold-​up was only to find out that the permit had been ready for days, it was Jason’s Septic who hadn’t come to get it yet. Then once the job was halfway done, the back-​hoe tractor needed to finish covering the whole was supposedly «being used on another job» then another person told us the backhoe was «broken». They weren’t able to tell us when they would be able to finish the job. So we had to move our closing date two more times, based on their not having finished. We were having to pay the lender for every day that the closing didn’t happen after it’s original scheduled date, and the expenses were adding up. The day before the last and final closing date, they weren’t responding to my husband’s or realtor’s phone calls. So we had to beg the seller to hire someone else to come out and cover up the septic tank. Jason’s septic refused to close the permit, come back out to turn the water-​line to the house back on, or clean up the mess they made and left in our yard of old pipes and debris they dug up and left scattered in the yard. Their back-​hoe destroyed part of our driveway pavement. We were taking pictures as the work progressed, so we know the days that things got broken or dug up. And we still haven’t been able to move in yet, 3 days after closing, because the water shut-​off valve has been damaged. Now I’m even questioning if the tank REALLY needed to be replaced in the first place, or if we were duped into replacing the tank for nothing.
WARNO: to anyone considering this company, get a second opinion before hiring them, and have a back-​up plan in case they run out of supplies, or their equipment is out of commission. They are unapologetic for their bad service. And if they decide that your job isn’t important that day, you and your wallet WILL be at their mercy. You have been warned. Good Luck.

As usual. You can count on Jason’s for a great job in a shitty business… Good people that do a great job… Thanks guys… I’m not looking forward to when I have to call you again, but when I’m backed up, you’ll be the ones bailing me out!
Awesome!

Jason’s Septic pumped out my tank in April 2013 & replaced the septic tank lid. I noticed last Friday 11÷29÷13 that the area around the lid is caving in so I called and left a message. When no one called me back, I called back on Monday at 6 pm but no one answered (probably too late). Since no one answered, I sent Brittnie an email asking her to call me when she gets a chance. On Tuesday, I called again and spoke to Brittnie. She said that she would sent the guys out on Wednesday between 4 – 5 pm. Today (Wed.) at 3:30 pm, I got a call from Tina informing me that they weren’t coming because they don’t have any concrete. When I told Tina that I have a fiberglass tank (not a concrete tank), she told me that she would talk to Brittnie and call me back. When I didn’t hear from anyone, I called back at 4:25 pm and spoke to Tina. I asked her if they were still coming. She spoke to Brittnie and told me that they don’t have any bolts so that have to come on Saturday. Poor follow-​up. At least they are pleasant when they talk to you but I’d rather a straight, honest answer than the run around. Let’s hope that they show up on Saturday.
Jason pumped out my tank in 2007 and I was very happy with his service. His guys pumped it out in April 2013 and I wasn’t here when they supposedly replaced my lid. Not sure what the hell they did. Let’s see what happens on Saturday. Hopefully I’ll be able to change this review to a more positive one!

I found Jason’s Septic on Angie’s List and they were «A» rated. I called, Jason himself came out. They pumped my tank and they identified right away that I had a «lift station» that a previous company had completely missed even after pumping out my tank.
He got my system working and I thought all was great. The problems started when the pump in my lift station kept turning off. I would call repeatedly asking for someone to please come out and check it, only to never get a return phone call.
Finally after months of trying and many, many phone calls, I finally got someone to come out and replace my pump with a new one.
I guess I would use them for a first time visit and pump out, but don’t expect any follow up.