Goodyear Auto Service Center

Love this location. Mitch knows me & my vehicles. He & the office staff are always welcoming & provide great service. I went today & was pressed for time & had about 30 min to get an oil change & they were able to do it. I’m sure the fact that it was not a Saturday helped. Thank you Mitch. You’re the best.

One of the mangers of this location is extremely rude. I came in with a flat tire and he told me that I would have to wait 2.5 hours to get a simple patchwork done. He told me that «my problems were not his problems». It’s obvious he didn’t want the business so I simply left. I refuse to pay even a penny for such poor costumer service.

Made an appt for a basic oil change online for 530PM. Arrived around 5:15 and was immediately upsold. The guy (manager Mitch) who checked me in told me that as a company they have stopped offering basic oil changes for my year make and model car (mind you I have a 2014 vehicle) He said that they are now required to do the middle oil. I asked him to show me this in writing because on their website I had no problem selecting the basic oil AFTER having input my vehicle information. He told me there was nothing in writing he could show me and that I either do the middle one or he would have to turn away my business. Being that I was going on a road trip the following morning I was pretty much stuck like chuck and told him to go ahead with it. He advised whole process would take 45 minutes.
In the mean time they are supposed to close at 7PM, the manager left and two customers walked in after me and there was no one here to greet them. One of the mechanics finally came in and told them that they were not taking any more vehicles today. At this point it’s 5:45PM, so much for business hours!
My car was finally ready at 10 to 7 which is longer than the 45 minutes the manager said but it’s understandable and at least the mechanic didn’t come back in and try to sell me on other things I «need»
Overall not a horrible experience but I still feel like I was lied to. On the upside the middle oil which I was basically «forced» to buy did come with a free tire rotation.

I don’t know why there are so many bad reviews for this Good Year its a great one, I agree that the one on kendall and 107^th is better but this one is good to. I got a flat tire and their was a nail in it and I was able to make it so they helped me alot and the staff is friendly This place should have at least 4 stars

If I could give them 0 stars I would!!! No professionalism here, they don’t care either for you or your car, they only care for your wallet! Be aware, AVOID AT ALL COST! They will always find something wrong with your car, like last time I had replaced my air cabin and engine air filters my self two months ago, I went there for an oil change and they showed me two trashed out dirty air filters and told me they need it to be replaced, knowingly I had them replaced MY SELF at home less than two months ago I declined, they insisted, and I firmly declined, after I got home I check my filters and they were very cleaned and new, they even showed my filters that were not from my car!!! And on top of that they want it charge me more than double of what I had paid for my original filters… Also the lost one of my front tire nuts, and tried to sell me a whole set… What can I say… PLEASE AVOID AT ALL COST… They are thieves…

Avoid this location at all costs! These people are all crooks. They will damage your car and not accept any responsibility for it. I now have multiple large scratches on a car that is less than 2 months old. Beware!

Go here and get ready to be ripped off and lied to.
I called and asked how much would it cost to get my tire patched up (I had a flat). They told me $ 19.99 and it will take 20 minutes. It did not take 20 mins, it took 3.5 hours AND they tried to lie to me and tell me I needed a whole new tire because the flat was unpatchable. When they realized they didn’t have the new tire in stock, they tried to tell me that in order to patch it, it would cost $ 32.95. I told Joe that I was told $ 19.99 over the phone, he said that because I had an SUV, it’s $ 32.95. I told him nobody asked me what kind of car I had and I expect to pay $ 19.99. He accepted really quickly. All this took about 3.5 hours. NEVER AGAIN!

Let me give a FYI: I don’t know anything about cars.
I have been coming here for the last few years to get my oil changed. I feel like every time i come here a mechanic always find something wrong with my car & I should get it done ASAP. I never know if I should trust these people or think they are after my money. I always go get another opinion just to be sure.
These people always seem to be changing managers as well. Last time I checked that isn’t a good thing?