Goodyear Auto Service Center

I went to them for service throughout the past 2 years — everything from new tires, breaks, oil changes, and every single time I’ve gone they’ve managed to botch something. One time they didn’t put in the back brakes, another time (and the final straw) they left a wrench attached to my car. On occasion the manager will try to make up for it, but honestly enough is enough, and I question the competency of the technicians. Basically, I’m in the market for a new mechanic.

Acabo de salir de este lugar con un ponche solo eso en la parte de arriba una nail y me dicen que tengo que cambiar la goma no se si eso se llama estafa o ladron o mentiroso cuando le dije que tenia conosimiento y que la goma no tenia problema salio caminando me dio la espalda y se fue

Totally dissatisfied with service and management of expectations on behalf of this staff at Goodyear Auto Service Center. Day 1: Get here to have a power steering hose changed and was told it would be «2hrs tops». An hour and half later I am told they would not be able to complete job and I would need to bring back my car the following morning. I’m assured it would be addressed first thing when I dropped it off and my ticket would left open in order to assure its completed. Day 2: My car is dropped off at 10:10 am and once again I am assured it would not take longer that two hours. After going to eat breakfast and burning an extra hour, I come back at 12:00 pm only to see my car hasn’t even been placed on the lift. As of 1:36 pm I am still in their lobby waiting on my car with no indicated finish time. My $ 20 complimentary window wipers just won’t justify the lack of service. Please save yourself the aggravation and steer clear of this location for any of your automotive needs.

It must be part of Goodyear’s mission to assume all customers don’t know anything automotive and can be swindled like mindless sheep.
Hidden fees and excuses for not achieving what they promised. Don’t settle for a balanced tire at .25 of the weight because its «close enough,» it will impact the handling and grip at higher speeds –like when you are on the highway and can easily cause a wreck. Ask for the tire weights that are glued to the inside of your rim, those are better for your rim, and more expensive. Which is why «close enough» is common.
I can put together a list longer than The Bible describing the multiple ways retail mechanics will cut corners, but I will direct you to Google. Also, do the job yourself.
I use GARAGE YOURSELF in Miami. Google them, I dare you. They got pro ramps, tools and helping hands to get the job done right –the first time.
Last time Goodyear’s hands touch my car.

Called to ask how much for inner and outer tie rod job for an altima and informed them I already had the replacement parts. So because they couldn’t rip me off with their own jacked up prices guy says he can’t do it «like that» and hung up.

This location has always been wonderful! They are quick, professional and very friendly! We just moved to the area and finding a trustworthy mechanic can be difficult, but I think we have found one here!

I read the previous review and I must say that i disagree with it. I wasn’t sure why the young lady gave them a two star review. My experience was an excellent one. The staff is courteous and professional. I was in and out within an hour. The total for an oil/​filter change and rotation of tires was less than 25.00 bucks. If you’re a AAA member they provide you a small discount. I was really comfortable with the work they did and i expect to return. :)

The Goodyear brand name gives you as the customer, courteous service. I am very thankful for that. I’ve visited this location three times, first for tires, then an oil change, and most recently a new oxygen sensor. I have always received courteous customer service. No doubt about that. Now, the Goodyear name does come with a hefty premium. BE PREPARED IF YOU HAVE ABSOLUTELY NO OTHER PLACE TO TAKE YOUR VEHICLE.
This last visit I paid $ 151 for one upstream oxygen sensor that would typically cost between $ 65 – 77 at an autoparts store (i.e. Autozone or Advanced Auto Parts). Had I bought the part from an auto store and taken it to an independent mechanic I would have saved half the money and the part would still have its 3 month warranty.
Back to my visit, Iwas the first one to arrive at the store at 7:30 and the work was complete at 10:30. I was given a free diagnostic (typically $ 110 after taxes at this Goodyear location and by comparison, FREE at any Autozone store) for choosing to perform the repair work at this location. In the end, I was quoted and charged for an hour’s worth of actual labor. Since I’m not a mechanic I don’t know if the upstream oxygen sensor really does take an hour to install. Keep in mind, labor was $ 98/​hour. To put things in perspective, the median salary of a person in Miami-​Dade County is about $ 29.50/hr. So, $ 98/​hr seems like quite the premium for auto labor.
Unlike my first two visits, this time I was offered a 10% discount for being a AAA member. I read another post about how another Unilocaler was offered free oil changes and saved 25% off of their purchase at another nearby Goodyear location. After all this, you can understand why, if anything, I feel bamboozled and why I gave this location a two-​star rating. It is what it is at this point.
If anything, the morals of this story are: 1) It pays to be a AAA member and 2) find an experienced and honest independent mechanic unless you enjoy paying over premium prices on goods and services.
Oh, and I learned one more thing, apparently in Florida if labor costs total less than $ 75.00 customers don’t pay sales tax. Interesting.