First Rate Auto Transport, LLC

Well, my car never got picked up.
Granted, I had a tight window. I called 3 weeks before to get a quote, and booked about 8 days before I needed it shipped. I made the broker aware that I needed it picked up no later than Monday morning as I flew out on a plane that day and had no one else to release the vehicle. I was happy to have the vehicle picked up before then, but there was no possible way to have it done after.
The broker was all sweet and full of answers to my questions when I was deciding on which company to go with, he made me feel at ease so I went with him. After that, he was completely cold and barely had time to speak with me on the phone. He was short and did not give me any day for a pick up. Saturday rolled around, no word. Finally Sunday, no word of any pick up or if a driver was confirmed. I fly out Monday morning, I have no options, he knows this.
I called, left voicemails, and emails to him and the main company on Sunday. NEVER HEARD ANYTHING BACK. Finally Monday afternoon I get a call from a lady in charge, apparently they had problems with their voicemail system and retrieving messages. She was extremely apologetic and asked if I still needed help. Well, no, my car is stuck in California. Great. Her phone call though is what gave them 2 stars instead of 1 star.
I know I had a tight window, and that’s not good. So if this sounds like you, too, find something more reliable or change your time frame as who knows if my car would have ever gotten picked up. I heard from another broker with another company that my quote for my car was too low and that’s why no driver accepted their offer. Too much competition and that’s why they are so cheap, yet, no driver wants their low fee for their work when they can get higher.

I had a good experience with Alec from First Rate Auto Transport. He assigned my 2010 honda accord to Azure Express and it worked out pretty good. The truck dispatch guy from Azure was friendly and promptly responded to all of my text messages. The pick up time from my place in cali was little off but the fact that they delivered my car on time to my son all the way to kc safely well deserves 5 stars. Also. the price was the cheapest of all the quotes received online.

This is a first rate auto transport broker. Came across a bunch of scam artists when searching online, but Christian was completely on the level.
Had to ship my car on short notice but he worked it out in less than 48 hours with a reliable, professional, courteous trucker. Prompt pick up and prompt delivery, from NJ to Dallas, TX.
But keep in mind, with whomever you use, be reasonable about pickup and delivery times. Anticipate a time window for both pick up and delivery, not an exact time. That’s how the business works.
Net rate was very slightly higher than other quotes, but easily worth the peace of mind.
Will eight away use this broker whenever next I need to ship a car.

I was transporting my car from San Diego to Vermont. Noah provided me with all the information I needed and was friendly and reachable whenever I called with questions. My car was picked up on time and delivered on time damage free. I would greatly recommend their service.

Major Props for Nichole at First Rate Transport! She is honest, morale, fair and just a joy to speak with. I didn’t ended up going with her services only Bc she referred me to company who could do it directly to my locations and time crunch I needed my car to go. Wow that’s pretty amazing to send a potential customer to another place who can service my needs more efficiently. That’s true customer service and she should be commended for that! I would highly recommend Nichole and if I ever have a need for her services again in the future I am most definitely calling her. You get what you pay for In This biz and if the quote seems to good to be true then be weary Bc it prob is!!! Nichole You go girl! And THANK YOU!!!

I had moved my Sedan from Ohio to California (about 2500 miles). They picked up my car on time from Ohio and delivered it on time in California. The rate they quoted was cheaper than most of the other transport companies. They did a great job and they kept in loop and kept me well communicated. ⁵⁄₅ rating from me.

Erica is amazing. This team is amazing. If you are looking to ship your car cross-​country, regionally or just within the state, I’ll always suggest First Rate Transport. Now this review isn’t some trumped up advertisement for the company — I’m just reliving the gratitude I felt the day my keys were handed back to me and I drove off in my car without any problems after reaching the final destination.
First of all, this was my first time shipping a car anywhere and I did it from CA to DE. The car was dropped off in Ellicott City, near Balitimore, which was about 2 hours from my place in S. Delaware. Do not panic — for most states the drivers will drop off as close as possible to your desired location. DE is a small state with lots of one-​lane highways so it was not convenient for the driver to drop it off there — which actually worked out better for me anyway. Here are the three things I would suggest when not only using First Rate Auto Transport, but any company you choose to ship your car with:
1. Be flexible. Not only with the price you’re willing to pay but also the location. You may have a #1 desired location for the car to be dropped off, which might be your driveway, but realistically that might not happen. The drivers will drop off as close to you as possible — they want to bring you your car! Don’t panic if it has to be picked up in a large parking lot down the road or a little further. Think about it, they are driving one of those big ol’ trucks that carry like, 8 cars on two levels.
2. Be patient. I was stressed out and sweating my butt off when the day for car to be shipped was two days away and not one driver was biting to pick up my car. Sometimes when you get to that point, you must start making your offer look attractive! Put in an extra $ 50, change the drop off location to one that’s closer to a major interstate highway — just do things that make the job look more attractive to the driver! They’re the ones who have to get your car safely and unscathed from Point A to B!
3. BE NICE. Do not be a jerk to anyone you’re dealing with — at least with First Rate Auto. They are legit people who care about this business and care very much about making us – the customer — happy! It’s a stressful thing to have to ship your car and think it might not get there, it might get messed up or whatever — but Erica and the team really take time to get great drivers who are professional. Some companies only want your money and First Rate is definitely not that company.
Lastly — if you work with First Rate Auto and have a great experience without problems, please please please leave your feedback because people need to know how this process works! It’s helpful not only to the company but the public because those who are looking to ship their cars for the first time need a reference, and this company would be more than happy to assist them. Happy travels! :)