Firestone Complete Auto Care

I am not sure why this location has only a 1 star rating. I have been a customer for the past 5 years and the employees are always helpful, friendly, and honest. Most recently I came in for an oil change and to replace my rear brake light as it was out. I was in and out in about 30 minutes. They alerting me with an issue with my vehicle that I was not even aware of and instead of trying to sell me on them fixing it, they let me know that it should be covered by the factory warranty if I took it to the dealer.
In the past I have purchased tires, brakes, and had a few other routine mileage check ups here and have never experienced any issues. They have fair prices and always have fast service.

Places like this are consistently shit. Long wait time, overcharge, lies to get you to buy stuff. This is the only repair shop I’ve known for a while. Now that I know of others, this place will never get my business again.

Keep away from this store, it is not a corporate store and they will blatantly try to rip you off. They attempted to charge me $ 50 a wheel to mount and balance. An $ 18 –20 charge everywhere else. Stock factory wheel. This price came from the manager.

This group of people at this place are ridiculous, the owner/​manager sold me $ 600 tires, they mounted the tires, balance and aligned the car. 4 months later all tires were worn out. Went back there so they can fixit and he said come back next year and buy new tires. Not only that they messed up my wheels, lug nuts in 2 out of the 4 tires. They said that they didn’t do it, not to mention the 5 hrs I waited there for nothing. Don’t take your car to this place, your car will pay the price. Ladrones

This place is a huge rip off. The only deal worth wasting your time at this place for is the oil change. For any other service they completely over charge.
Recently went in for a fan issue. Stated clearly what the issue with vehicle was. I had already had it looked at and decided this place was in walking distance of my office and would be able to have it worked on and done by the time I got out of work. However the guy refused to listen to what I had to say and wanted to charge me a mechanics hourly fee to run a diagnostic test which was close to $ 200. That’s just for someone to hook up your car to a machine and walk away until it’s done. 200 and they haven’t even done anything yet. Tried explaining to him that I already knew the issue and maybe the diagnostic test wouldn’t take an hour. Asked if they remove that fee if the work is done. No no and no is what I was told. Instead was reminded how expensive machines that were purchased years ago cost. I happily took my car to another mechanic also within walking distance that ran a FREE diagnostic test and only charged me for the work that needed to be done and the parts. Absolutely ridiculous. Don’t ever use these people. Wish I had seen the 1 star rating before even trying

I took my car for a nail in the rear driver tire. They lifted the car as soon as I gave them the keys and exactly 46 minutes after the unmounted the tire to work on it.
The service took 1 hour 11 minutes from the moment they did my paperwork and the place was empty.
They do not offer Nitrogen to inflate tires.
Place protective mat or seat cover to do service
They do not vacuum the car after service.
The price was alright.
The atmosphere was very friendly. That gave them an extra star.
I will not go to this location again. I was on the clock while waiting for their incompetence.

I am so disgusted with them. I have taken my company cars to them for at least 6 years. I never had any issues with them, they perform whichever service the company pays for, no questions asked.
I recently purchased a car and when it was time for an oil change, naturally I took it to them. The car is not new so when Jorge recommended it needed fuel injection service I agreed. The next time I took the car in for an oil change, Jorge calls me back to let me know that I need my radiator flushed $ 99.95, brakes flushed $ 74.95 and my battery terminals need to be cleaned $ 12.95. I ok’ed the cleaning of the battery terminals; I hadn’t planned on spending $ 300 that day! I picked up my car, this was Friday, Sunday I needed a jump to start my car! Monday… I needed another jump. I called Jorge at Firestone to complain because it seemed odd to me that I get my battery terminals cleaned and now I need a new battery. Jorge was off but when I explained what happened to the person on the phone… he had the audacity to tell me to bring the car in because maybe I need a new battery .
Obviously I purchased a new battery elsewhere.
Shorty after that I started noticing my transmission slipping between gears (my dad is a retired mechanic). I mentioned this to my dad and he checked my car… the transmission fluid was low!!! And so was the brake fluid. WOW! They are quick to recommend services but can’t check my fluid levels!!! Jiffy Lube does! Not only will I never patronize this establishment again… I will never step foot into any other Firestone establishment.
ZERO STARS if it were possible.

Don’t go to this Particular Firestone location because it’s terrible. Waited 2 hours for a freaking tire change

Worst car service center in miami. They steal from you every time they can. I wouldn’t go here if my car died right in front of it.

DISHONEST. SCAM, damaged my expensive BMW rim, want me to pay cash and not give me my car. Do not fix your car there. Bad service and quality and belligerent. DO NOT FIX YOUR CAR.
I had a flat Tire. Store recommended new Tire. I said to proceed. Tire was ordered, Car had to be left at store. Called me the next day afternoon to pick car. Went to pick car and found out that the store marred/​scratched/​dented the rims.
BMW top of the line expensive car and factory expensive rims. Asked to speak to the manager. Manager said cant fix, my fault. I said no way and look at the damage done. Said need to speak to his Boss, owner of the store. Called Corporate Firestone and they were not happy. Corporate advised to wait for franchise owner for a call, if not satisfied to resolve the issue to call them back. Said will get back to me. Nothing happened. Next day I got a call from owner, said not his fault. I said I will take it
back with corporate as they advised and will come in to pick up the car. Said I will stop by and pay for the tire. Stopped by on ¹⁄₂₉ to pickup vehicle, store manager would not release, said I have to pay CASH ~$ 500. I advised the store that on the door they posted all credit cards accepted (VISA, DISCOVER etc.). Said owner not allowing it now and I have to pay cash. I do not have $ 500 in my wallet, store closed and I
am left with no car. Walk away, do not engage as it is a rip-​off.

HORRIBLE. They are will lie to cheat you out of money. Luis was rude and condescending, I have never felt so horrible in a store. BAD BUSINESS PRACTICE GUYS!

This place SUCKS! Waiting an hour for an oil change and they dont even move my car! They told me 30 minutes… worst costumer service ever! For curiosity went on Unilocal and see all this bad reviews, I ask the guy to give me my key and I will never come back, EVER!

DON’T DO IT!!!
Took them a coupon from firestone to get our brakes resurfaced and pads changed. They tried to give us the okie-​doke and say we needed to replace the rotors. We refused and they did not resurface the rotors and sent us on our way. How do I know, 1 week later I still had problems. Took it to the firestone on W 49 Street who measured the rotors and said they were never resurfaced.
This company only deserves a negative 5. Oh and the supposed supervisor there is Mike. Please believe I will not stop until I get my money back. If you have any problem with a auto service company, call consumer services of Dade County. They regulate these vultures…

We have had 4 consecutive TERRIBLE experiences with them. As the saying goes «fool me once, shame on you; fool me twice, shame on me».
The first time, we dropped of one of our cars for an oil change. When we picked it up as we were driving away smoke started coming out everywhere. We had to take it back right away. They said that they filled it up too much and it was burning the oil. It was a pretty scary incident but anybody could make a mistake so we did not think anything of it.
Second time, we dropped of the other car for anoter oil change. This time the car had a weird smell when we picked it up, like if something was burning. Something similar had happened, they put too much oil AGAIN and it had spilled so the residue was burning with the heat. We had to go back for them to clean it because the smell was very strong.
The third time, we dropped of the same car for the tire rotation since we had purchased the unlimited service with them. This time, they lost our wheel lock key. At the time of pick up, when we realized what had happened, they made us look in a box and pick a key that «fit» our wheel locks. We grabbed the one that fit the best. Later on we found out that it did not fit. Luckily, we recently sold the car and did not have to deal with that issue any longer.
Today was our 4^th and last incident. This one takes the cake. We dropped of our new car with a nail on one of the tires. Four hours later we decided to go pick it up (never got a call to let us know it was ready). When we get there our car was DEAD! We notified one the mechanics and he came outside. We asked what had happened. He said «nothing, we only worked on the tire». He could not figure out what was going on. My husband suspected it was the battery that was dead. We asked to talk to someone else who could explain what happened and could fix it. This extremely rude mechanic come out and touched every single button inside the car. He said that it was probably the battery but that was not their responsibility because we dropped it off just for the tire. I could not believe my ears…
I asked to talk to the mechanic that worked on the car and they refused to let me talk to him or give his name. They said it did not make a difference. I asked then to talk to the manager; he told me he was the manager/​owner. I simply could not believe it!
Long story short, they told me to take the car somewhere else to see if there was something wrong with it. I asked how, they said with a tow truck. I asked if they would pay for it and they said once again that it was NOT their responsibility. I asked why couldn’t they fix it, they said because they had to charge me.
I was so frustrated!!! I asked them to jump start it and they finally agreed. They brought these extremely old cables and said that they were so old that it might not work. Thank God it did and we were able to leave that horrible place.
We suspect they pressed the start/​off button without pressing the brake, which turns off the engine but leave the car running that’s why the battery was dead. When I first opened the door of the car it was beeping like something was left on. With that being said, it was their responsibility.
We would NEVER go back there. I contacted Firestone consumer affair and put a compliant. I don’t know if that makes a difference but at least it makes them aware.

Not even worth the effort of a review the only reason is to help others! Nice guys that will always find something else wrong with your car and rip you off to fix it! STAY AWAY!

Not even worth writing about this place!!!
PLEASE DO NOT GO THERE!!! WORST SERVICE AND THEY RIP YOU OFF!!!
If I had not checked with the mechanic, I would had left with a cheap oil on my car when I paid for the synthetic!!!

Apparently, my car decided that it was not feeling 2011 at all and died in my driveway (thankfully) on New Year’s Eve. I had just replaced the battery less than a year ago, so I was a little confused (and concerned) as to what was happening.
I need my car for work, so it needed to get fixed before Monday. For that reason, I headed to my closest Firestone to get the problem checked out on Sunday early afternoon. My service rep, Luis, was very nice. In fact, I considered giving them an extra star just because of his personality, but then I remembered that I had to endure 3 DAYS OF TORTURE and quickly reconsidered.
He called me shortly after to let me know that my alternator needed to be replaced, and b/​c that alternator needed to be replaced, it had drained my almost-​new battery so I would need another one of those as well. Fabulous. Awesome. But, not something unexpected as my car has some serious mileage. However, I was still a huge cost that I was not expected, especially after the holidays.
They told me to pick it up right before closing and I did. Then the fun really began. I noticed it was driving a little funny as I pulled out of the lot, but figured it may be because it was cold after not being driven for a few days. The next day, it began idling low and feeling as if it was going to stall on me every time I was at a red light. Then, it began hopping up and down in 1^st and 2^nd gear. Ooookay.
Back to Firestone I went. They told me it was «no big deal,» just that they had forgotten to tighten the air filter when they were replacing the alternator. An hour later, I returned to pick up my car, happy this saga was finally over.
Jokes on me. The next morning, there it is again. Worse than ever. I drive my now fuming self back to the Firestone… AGAIN (this is visit #3 if you are keeping track). Luis gets in the car with me so he can see what the problem is. He agrees that it is idling really low. He tells me to leave my car. I do. The entire day goes by and he calls me to tell me that they have no clue what it is. Really? Because my car did not come in with this problem, so it is obviously something that they did. At this point, I tell them to forget about it as I was just going to take it to the Ford dealer the next morning to get taken care of.
Not even 15 minutes passed by, and Luis was calling. They had miraculously found out what was wrong with the car after a whopping 8 HOURS. He then had the gall to ask me if I wanted to hear how much it would be to fix. No thanks!
I went to pick up my car that night and dropped it off at Ford the next morning. Guess what?
They fixed it in an hour. And after they heard everything I went through, they didn’t charge me a dime. They also said the problem came about because they had installed my battery improperly.
Ford 1, Firestone –3
I’m never coming back.

I have had several bad experiences with these guys, but the latest one takes the cake!!!
Being the son of a former auto mechanic shop owner, I know my way around cars and tools, but my HOA does not allow repairs in my driveway so i am relegated to taking my car in for repairs.
My first experience with them was decent. It was an oil change. Fairly quick and painless.
Building trust after an uneventful oil change, I took my truck to change the starter. Starting my truck was hit or miss and I can hear the starter spinning without cranking.
After 4 hours, they finally called me to tell me that the issue was not my starter, it was my battery AND alternator and it would be upwards of $ 700 to fix. For a battery and alternator (that i did not need)!!! WTF!
I declined, paid for the «diagnostic» and ended up changing the starter myself at my parents house. Needless to say, this fixed my issue and the battery and alternator lived happily ever after (until cash for clunkers).
The most recent event took place this past weekend. i bought a new-​to-​me 2000 Excursion. The truck had a bad shake when braking so i took it in to get it looked at.
I stepped outside with the mechanic as he inspected the car. He told me the rotors and pads were brand new and did not look warped.
I walk inside to talk to the manager after he and the mechanic had a sidebar. The manager comes back and tells me that I have to replace the rotors because they are warped and the pads. I replied that his mechanic said they were new and he insisted that they were warped.
They quoted me over $ 650 to do this.
I asked if they could resurface the discs (knowing they were not warped). The arrogant SOB replies «You can go drag someone elses name in the mud but not mine. I will not do it.»
I smiled said thanks, paid for the diagnostic and took off. Went to a small shop on 7401 Flagler St called Nunez Tires. $ 140 for resurfacing and putting new brake pads. Truck brakes like new now without issues.
Bottom line is Firestone on 120^th and 129^th are a bunch of arrogant thieves. i cringe when i pass by and see all their bays full. So many naïve people paying hundreds more than they have to. Even Pep Boys or Midas would be a better choice than these hacks…
Off my soap box!