FedEx Ship Center

If the weather is bad through Memphis, and the original delivery day is Friday, and you request a Saturday Delivery OR even a Hold for Pickup at this location for Saturday… really… DO NOT expect to get either. This past Thursday, we shipped perishable flowers to our customer in Miami — there was a weather delay Thursday night through FedEx Memphis Hub. I called FedEx Friday MORNING to request a Hold for Pickup on Saturday at this location, 10 000 NW 21^st Street Miami. Now they are open 9am-​3pm on Saturdays. I called AGAIN on early Saturday morning to remind them «Hold for Pickup» So all day Saturday, I check Fedex online and see «Not ready yet for pickup» even though it shows freight at «LOCAL STATION» (NOT the airport sort location). My customer sends someone early Saturday afternoon to pickup the freight, they are told «2 hour wait» (remember this FedEx closes at 3pm). My customer leaves, and FedEx ends up delivering on Monday morning (3 days later than original delivery). C’mon, FedEx — you gotta handle perishables a little better than this! BTW, no call to me the shipper either — with any reason why they never got the freight on time Saturday, or making their own plans to just wait and deliver at THEIR convenience on Monday morning. The weather in Miami on Saturday was 65 degrees, too cold for them to work? Oh, and also, try filing a claim for these dead flowers — FedEx is NOT going to honor it — why? «Weather-​related delay» uh huh. Even if there’s a hurricane in Hawaii, any delay through their MEMPHIS hub, they are going to say «weather-​related delay» So much for technology and above-​and-​beyond customer service.

I Just had great experience, today. I had schedule for delivery three packages. And Fedex delivered 2 of them at ~2:00 PM, I even say hi to the delivery guy and asked him for my third package. He said no I dont have anything else for you. so I ask «Do you think somebody else will deliver it later.» He replied YES. Well at 3:26 while Im taking a shower I get a message on my phone from fedex… «Unable to deliver» so I immediately call fedex ((800) 463‑3339) just to be told We are so sorry to miss you. So I asked them why was not the package left in front of the door, no explanation. they did not even attempt a second delivery for today. just said that the package was already at the station to go there and pick it up. only 6 miles away but it takes over 30 minutes to get there and another 30 or more to comeback. Oh by the way did I mention it was a study guide from Amazon that I need for my final saturday… Oh and that Im getting ready for a mock trial tomorrow and I’ll leave at early in the morning and wont be back until 11:30PM… and that I dont have the time to go out. moreover there is a fedex 2 miles away from the house. I can give you more details if you want. But plain language, seems like they just failed to deliver and instead they took it back to the facility.

The best way to get here is to find 102 Ave. and then find 21 St. And I start the review with the directions because you could get lost in the maze of warehouses.
The Fedex World Service Center sits on a curb, with window covered in black film and several drop boxes around. The Fedex logo is somewhat hidden, but if you follow the drop boxes, you will see the logo.
Inside they sell all types of boxes, tubes, bubble wrap and tape you need to ship around the world. At the counter you find the scales and the price charts.
The clerks are awesome here. They are the fastest people I have seen in action. No wonder the US Post Office is bankrupt. They are not afraid to switch languages to get their customers going. Not only that, if you schedule a pick up, and have more packages about to be delivered, they will hold all items waiting for you. Just thinking ahead of the curve. Logistics at its best.