Enterprise Rent-A-Car

I went there for a quick car inspection and the staff was attentive and quick to assist. I was in and out in a flash. I didn’t even know they where there, but glad to know now.

When I picked up rental it had stains on the upholstery, front and back seats.
After we packed the car and started on our trip I noticed a tire making a noise as if there was a flat spot on the tire. This Enterprise was already closed so I called the MIA branch.
They could only offer me a pickup truck and didn’t not give me any direction on how to possibly resolve this with a local mechanic under their contract. I drove to North Carolina with this wheel noise. Once there I contacted the local Enterprise in Boone, NC and I asked for a mechanic under their contract since they did not have any vehicles. I spent 2 hours during my last day of vacation getting the front passenger tire fixed. It turns out it was a broken belt inside the tire. This could have caused a blow out. Thankfully it didn’t. This car had over 45k miles on it. Maybe these higher mileage cars should go through routine inspection.

I have dealt with this Enterprise location for years. I have always had superb customer service. They are friendly, efficient and knowledgeable. The only thing that could improve the service would be to have the cars cleaned before each rental. The cars are usually dirty or smelly on the inside. Just a quick vacuum and some air freshener would go a long way. But you can’t beat the convenience and service.

I was pleasantly surprised at the customer service at this place. Javier was super nice and helpful. Also there were two women there working whose names I didn’t get, who were also very sweet.
I was picked up at the body shop where my car was by Enterprise (what a convenience!) to come and rent a car. At first they gave me a Toyota, but the insurance company wouldn’t pay that rate so after a few days I called to check and see if they had a smaller car and they let me come and switch it, no problem. I got a Fiat which was in good shape and was actually surprisingly fun to drive.
I liked the way they explained the fees and rates very clearly and how nice and friendly the staff was. It makes a big difference as a customer and I hope that means Enterprise is treating them well because there tends to be a trickle down effect.
I just wish I had gotten the smaller car to begin with which explains the four rather than five stars, but I don’t think they had it at the time. It’s a small rental place but very conveniently located. Very reasonable and nice people working there.

I didn’t make my reservation in advance but they happily took me in. I was moving and wanted a hatchback full-​size but since they didn’t have one, they gave me a SUV at the full-​size price. Sweet!
They were really busy on both days when I picked up my car and dropped it off – they answer the phones while talking to people at the counter – but are on their game and remembered everyone’s needs and met them.
You just need a little patience to be a customer here, they’re really busy but want to accommodate you.

Worst ever car rental experience!
After we dropped off our car to be repaired in a nearby auto shop, we went to Enterprise to get our rental. They only had a minivan available, but I wanted a small car — I am used to driving a smaller vehicles and with lots of driving around a low-​mpg minivan is not what I need. They told us they would call when they have something for us.
They called a little after 5pm and said they have a car for us. As we weren’t exactly sitting at home waiting, we couldn’t make it to their office before closing, so early next day we went to pick up our car. They told us they have a Chevrolet Malibu for us, but in the parking lot the car key turns out to be of a GMC Acadia. I stressed again that I wanted just a regular car, nothing big. I don’t really fancy getting into an accident driving something I don’t feel comfortable in.
So we went away with the promise that they would find a car for us. They called in the afternoon, saying that they have our car — a Ford Edge for us, at $ 8 a day (20% of the full price, using our insurance.) I googled image and I suppose if I’m used to a 18-​wheeler or school bus I may call this small …
Later again they called and left a message that they have a car. My husband returned the call, and was told they couldn’t find our record at all, under either of our names.
Finally, like 32 hrs after our first visit, a lady called again, and said they have a car for us. I asked her what car. She said it’s a four door but didn’t know the make/​model. Which made us really suspicious what they have a car for us.
Fortunately we had called State Farm, and they told us to go rent a car at Hertz. Which was a much more pleasant experience. And oh I paid only $ 18 for 5 days…
End of story? No… the next day I found that Enterprise had the audacity to charge $ 100 on my credit card.
Never, ever, will I rent from Enterprise again.
The experience is 0 star, except for Javier, who was actually rather nice, and apologized about not being able to find a car for me, and promptly reverse the charge on my card.

My car was damaged and had to go into the shop for repairs. My insurance company arranged for me to get a rental from Enterprise Rent-​A-​Car, at their Sable Chase location. I was met at the repair shop by Sandra R., who cheerfully greeted me and showed me my car (2014 Hundai Sonata). Sandra showed me the car’s basic features and had me sign the requisite forms. The car was clean, powerful, with excellent brakes and A/​C. It met my needs for 4 days, and when I returned it at the Enterprise office, Sandra drove me to the repair shop. The service I received from Enterprise, and from their representative Sandra R. was excellent. If I ever have another need to rent an automobile, I’ll surely do so from this business at this location.

Great service. Matt was very helpful and professional. They picked me up from the body shop and had the rental ready for me to keep on going with my day. Excellent and quick.

My rental experience with Enterprise started out well enough. The lady that took my reservation, Cheetara, was friendly and efficient. The car I received had warning lights on. I was a bit nervous driving a car with warning lights on, but they assured me everything was okay. Thankfully, I made it through the week without any mechanical issues. After I returned the car at closing time on Saturday 12/​13, I realized a few hours later that I’d forgotten my sunglasses in the vehicle. I immediately called them and found out they would not reopen until Monday morning. I showed up at opening time on Monday morning and asked to have access to the vehicle so I could retrieve my glasses. I was shocked to find they weren’t there. The car had already been cleaned, so they asked the employee that took it to be washed if he knew anything about my glasses. He claims he never saw them. I don’t like to make accusations, but the facts are the facts. My glasses didn’t walk away on their own. I am disgusted and disappointed at the dishonesty of this business. And to make matters worse, when I expressed my being upset about my property disappearing, I was cursed out by their employee Juan Carlos. That little punk is clueless when it comes to customer service. He must not know who pays his salary. I will not rent from Enterprise again. I called their «customer service» to report my experience and was told I would be contacted in a day or two. It’s been 4 days and I haven’t heard from anyone. Speaks volumes!
2÷1÷15 Edited to add that I was contacted by Jason Goldman a day after this review was posted. We came to an agreement that he would replace a portion of the cost of my glasses. He told me a check would be sent out a few days later. It wasn’t. I finally received a check approximately 1 week ago! While I’m thankful that we were able to resolve this issue, I’m still not sure I would do business with Enterprise again. The rudeness and run-​around has left a bitter taste in my mouth!

This is the worst rental car location! The cars are not maintained properly and the customer service is awful !!