Enterprise Rent-A-Car

I rented a car from this Enterprise Rent-​A-​Car location for a week, and I really enjoy the convenience here and the friendliness of the staff.
We were staying at a hotel nearby, so we opted for this Enterprise location because it was within walking distance instead of needing to take a cab to the airport and renting from there. There are pros and cons associated with a larger location — mainly the selection. I would say this location has about five or six spots are full of cars, maximum. That’s not much selection, so they assumedly stock the cars that are already booked. At the same time, that same strategy scored us a big upgrade — they didn’t even stock our lower-​class car, so we got a complementary upgrade of three classes. That was pretty nice!
This location only has a very small counter, and the people there were friendly. The manager gave my partner a 20% off discount for being active military.
Overall, I relly enjoyed the convenience of this location, and Enterprise had the lowest prices in Miami. Not a huge selection, though.

When I arrived at front, I had to wait 30 minute even I had a reservation.
And the vehicle’s fuel is not full when I received it. Why customer have to control the fuel level when return it? Doesn’t make any sense.

Enterprise allday# stopplayinggames# withotherentalcompanies#

I was told they would pick me up but like others they told me they couldn’t come onto the port. They gave me an upgrade to a VW Jetta.
The low pressure air sensor was on and the gentleman said it would go off when the car tires got warm. it was 90 degrees in Miami and the light never did go off. The counter was backed up 2 or 3 people behind me they never even greeted anyone with a «I’ll be right with you.‘
The rental process took approx. 30 mins overall.
Maybe I was used to the service on the cruise ship but they were busy and luckily my expectations are generally pretty low.

I rented from here on the last day of my cruise because I wanted a place to store my luggage and to spend the day at South Beach before flying out of FLL that eve. FYI — it cost $ 25 with tip to take a taxi from the port to this location — which was ridiculously expensive but clearly not Enterprise’s fault. The office is set off to the side of a hotel and is a little hard to find. Once locating it, the Enterprise employee was friendly and helpful. There was a unacceptably long wait before we got our vehicle because there was only 1 person doing everything. This office needs more staff but that staff they did hire did a great job. The car was great — no complaints. All in all I’d rent there again because the rates are lower than the other rental car companies in the area and it was a flawless drop off at the FLL airport that evening — again with really friendly, helpful employees.

This branch is a disaster!!! Stay away like its the plague!!! First they dont have your car you wait for hours, I asked to speak with the manager and this girl Emily who claims to be the manager looked clueless when I asked her how long till I get my car as if I asked her to solve a calculus problem. When I finally got my car it was filthy and again the manager walked me out and when i pointed out how dirty the car was she looked at me like I’m talking Chinese. Advice get your stuff together how hard is it to rent cars and please have managers on duty that are in fact managers and are helpful cause for sure Emily was terrible. Ive had better treatment from managers at a fast food joint!

Horrible service on Sunday and Monday afternoon. It took them 40 minutes to get ready a car and another 30 to ‘return’ it. I like enterprise, but definitely not this location.
If you plan on getting a car quickly, getting an awesome service, and want someone that understands the value of time, stay away from this location…

Was a total pleasure renting from this branch. It took a while to get my car initially but that seemed mostly due to the issues with the customers in front of me, not the Enterprise employees. When I got to the front of the line it took less than 10 minutes until I was driving off the property. Got a nice new Chrysler 200. I picked up the car half full because the city locations don’t have the ability to fill up the tanks at their branches. Unfortunately I forgot about this and filled my tank fully instead of only halfway before dropping the car off at a different location (West Palm Beach airport). I mentioned this at the airport but they said they couldn’t do anything because my contract was with the branch I picked up at, not the one I dropped off at.
The day after I got home I got a call from this Miami branch asking if everything had been totally satisfactory. I answered that I picked the car up half empty and returned it full, but other than that everything was fine. The employee on the phone said he would look into it and try to credit my card back some money for the gas, and asked if that happened would I be totally satisfied, to which I replied «definitely.» I was really impressed by the way this guy handled everything and the next day I did get a credit back to my credit card.
Wish more companies operated this way, i.e. putting the customer and their experience ahead of profit. They absolutely didn’t have to do anything and most companies wouldn’t even consider refunding me for gas I mistakingly filled like this.

I arrived on time for my reserved car and have been waiting now for one hour and 15 minutes after initially being told that car would be 15 minutes. Why is there a wait at all for a reserved car? I usually praise Enterprise but this experience has been terrible. Just be honest and let the customer know what’s going on so that other options can be explored. I actually called before coming over here but was not informed about the delay. Finally in car. Not washed, not vacuumed but at this point, I will take what I can get. SMH.

There is a clear reason has to why this particular enterprise is receiving all of these negative reviews. I’ve been sitting for so far 40 mins for them to bring my rental around, and so far I’m being told that they are cleaning it? Are you kidding me? You’re wasting my time because now is when you decide to clean the car???

The car was nice enough and Chris was a pleasure to deal with. However, we were told the gas tank was full and only realized after we’d gotten on the freeway to head north that it was, in fact, only half full. We only drove the car from Miami to Ft Lauderdale and ended up putting nearly $ 20 worth of gas into it. We weren’t to happy about paying for their carelessness…

Waited 30 mins to get a car with reservations. Once we got the car, there were flies all over when we opened the trunk. Disgusting. Then waited again to get a different car and then a man comes and tells us we have to wait longer until they can get a car for us. What shitty service. The crappiest enterprise I’ve ever been to and I rent cars from Enterprise 3 – 4 times a month for business needs. Never again!!!

Absolute worst management I have ever met in my entire life. Avoid this place like the plague… Made reservations 8 weeks ago, called and confirmed 2x and they STILL did not have the car ready. Took over 2 hours to get it. Finally received the car with ZERO gas. People are complete idiots and don’t even know how to schedule something as mundane and easy as a car. Will NEVER rent from enterprise again. Zero stars.

I wish I had read the reviews before hand. The wait was over an hour to get the car with no explanation. Unacceptable!

Waited a while (4 hours) for a car. They did not pick us up at the port, while we did see other car rental vans picking up customers.

Getting a car from this particular Enterprise location is not worth the cheap price. We sailed into the Port of Miami, requiring a car for the day. The famous «We’ll Pick You Up» slogan is totally incorrect. When we called the location, we were told that they were not allowed to enter the port. We offered to meet them at either the Seaman’s Club of the World Trade Center, but they said they could not do it. This is nonsense as there were many cars picking up people. Also, other car rental companies had shuttles ferrying people to their locations.
After getting a cab to the Hyatt at a cost of $ 20, we had to wait at least an hour to get our car. We only had one day in Miami, so this was unacceptable.
When we eventually got our car, the person who gave it to us was excellent in the handover and assistance; resulting in the extra star.
Would we recommend this location. Definitely not!

The service was fantastic. It started with the ease of the online reservation and follow up confirmation, and then the answer to a question I had about dealing with the tolls since rental cars typically have no Sunpass transponders. That was with Mikey who, as luck would have it, ended up being the person who checked me in, got my car, and made sure my new Enterprise awards account was listed in my records. I got a great car (Chrysler 200) and although it was expensive because I don’t own a car and have no insurance, I could not have enjoyed the freedom of driving wherever I chose to go more. The counter was busy when I got back but Mikey and Ms. E Nolan dealt with everyone in a courteous, friendly and expeditious manner. I was out of there in 15 minutes. Will rent from Enterprise whenever the need arises. Thanks for the great service!

This place was a disaster. I reserved a car days before but one day before scheduled pick up I called to see if they can pick me up from my location. but no… they said I can’t get picked up so I have to book with another location. When I checked the pricing for the next location it was way more expensive because it was a day before. I was placed on hold for a while from this location and the Bayshore location.
Nevertheless, I scheduled to pickup the car at 11am. Showed up at 11:20 and they said unfortunately they don’t have a car available. It will be 20 – 30 mins wait. (Turns out I had to wait for over 1 hour. I parked my car across the street so because of the delay I had to pay extra for parking as I was planning to pick up my car after getting my parents). The desk clerk then tells me that the customer who came just before me got the minivan… hence why I had to wait. That customer did not reserve in advance but they got the car I reserved.
Customer service on the phone was poor, service at the desk was poor… and most importantly I didn’t have my car when I arrived. So I was late picking up my parents from the airport.
Their manager needs to read these reviews. So I asked him if he reads his Unilocal reviews… he didn’t know what Unilocal was. WOW! I told him as a manager he should read these, but didn’t seem like he cared.
XLet people know that their car will not be ready when they arrive, and also let them know that the location is inside the Hyatt Regency Hotel so they’re not wasting time looking for it. Wake up!

This location is very poorly run. They share space with a hotel which seems to be an eternal struggle between them and the valet staff of the hotel where the only loser is the customer.
I was «forced» to take a $ 5 a day upgraded vehicle due to lack of lower priced cars and was promised it would have bluetooth connectivity. It didn’t.
I wanted to change out my credit card that was used a week later and was told it was not possible. Any other business you go to, this is a simple matter of refunding one card and charging the other, yet for the staff at this location the operation seemed to difficult to manage.
And the best part of it all was the «dent» the staff said I was responsible for even though the marking was already on the car when I rented.
If you’re looking to rent you may want to consider the AVIS just around the corner or the Budget that’s not far away either. I even think there’s another Enterprise nearby, but be very careful about this location.

Very friendly, helpful and costumer oriented staff. We were not able to get the car we wanted at the time we needed it. However, the staff did their best to get us a car 1^st thing next day. The entire staff were helpful, but Patrick Nagel was awesome :)